Loot Delivery Times

eehellfire said:
Anyone know how long Loot takes to respond to social media and email queries?
Their phone line isn't being used at the moment (according to the recorded message)
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They responded to my request within a few days.
 
On Twitter they respond pretty quickly. Replied to my tweet within an hour and then they got back to me within a day.

Seems like their orders are about a week behind based on the status of my latest order.
 
Order that said it would ship by latest 2 July shipped yesterday, the 10th.
One of the items was also cancelled due to no stock. They gave me a R75 voucher.
 
My order which was originally set to ship on 2 July and later delayed to 9 July still hasn't even been packed.
 
They responded to my multi-channel requests within a few hours, and resolved what was needed (payment not reflecting).
This was resolved on Thursday and my parcel arrived yesterday.

EDIT: So I got pretty good service from Loot
 
I have ordered a few things from them in the last couple of weeks. One of them seems to be an imported item and that's taking time to arrive. They were pretty clear with the ETA, and have mailed when the ETA changed because of covid issues.

The other item I ordered arrived in about 4 days. My only complaint is it's hard to know when the courier will arrive, so in that case I wasn't home. They were also pretty helpful when it came to one of my returns and refunds.

They are not super fast, and given the issues with covid, I can't complain.
 
mr_norris said:
I have ordered a few things from them in the last couple of weeks. One of them seems to be an imported item and that's taking time to arrive. They were pretty clear with the ETA, and have mailed when the ETA changed because of covid issues.

The other item I ordered arrived in about 4 days. My only complaint is it's hard to know when the courier will arrive, so in that case I wasn't home. They were also pretty helpful when it came to one of my returns and refunds.

They are not super fast, and given the issues with covid, I can't complain.
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What I hate is when I can't communicate with a company. Pre-lockdown loot was amazing in my personal experience.

They are now as useful as a wet slice of bread.
 
mr_norris said:
I understand. I am having your loot luck with other companies :(
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Yeah its a mess. I understand if there are issues with low stock, import issues etc. But at least they must be able to communicate with their customers, specially existing customers.

Loot has put their existing customers on ignore and those waiting for warranty related issues and trying to rake in as many online sales.
 
Be Warned, Loot is a fraud company. DO NOT USE!!! use 1st time more 2 months ago (and it will be the last time I make this mistake), till today still no indication of when my goods will arrive and i can't cancel or get my money back. Takealot has delivered to me like 5 times in this period with no issue. Tried to contact loot multiple times via email or call. No support nothing and just blatantly ignoring client and no response to email. Call their call center pls and you will hear them provide a bunch of excuses (try for yourself) and say you have to contact them via email. And when you do email them multiple times and you still get no response other than system generated response... nothing. You should rather hope to win the lotto than trying to get anything from them. h I have essentially just left with no choice but logged a police case of theft recently against them. It was 500 Rands but a school fee I had to pay to learn the hard way... so be warned and stay away
 
mr_norris said:
I have ordered a few things from them in the last couple of weeks. One of them seems to be an imported item and that's taking time to arrive. They were pretty clear with the ETA, and have mailed when the ETA changed because of covid issues.

The other item I ordered arrived in about 4 days. My only complaint is it's hard to know when the courier will arrive, so in that case I wasn't home. They were also pretty helpful when it came to one of my returns and refunds.

They are not super fast, and given the issues with covid, I can't complain.
Click to expand...
I don't understand in this day and age why customers should wait for 20 plus days for items to be shipped by them. And then the delay now is 62 days and no communication and nothing... order is just reflecting stock on order...
Takealot depends on goods can deliver to you in 2 days. Woolies pick n pay checkers sixty 60 can all deliver within 24hours and even mr price can deliver in 3 days... there is no justification for this type of company to exist...they are bunch of crooks and should be blacklisted...
 
I ordered a printer toner cartridge on Thursday night. It was delivered on Tuesday. Not bad.
 
Some items that I ordered was "Expected to ship within 6 - 8 working days". My order was placed on 24 Jun 2020, it is now exactly one month later and its only been "shipped" this week (will probably get it today).

I would still use them but stick to "in stock" items if you need something urgently. My other orders came without any issues.
 
I ordered stuff last week Tuesday (printer and ink) and it was delivered Thursday. My only complaint is that Thursday morning the order showed that the items were On Order. But I got my stuff within two days so I was happy.
 
Bought a few items from them and delivery times vary. Not sure what the problem is as they give the estimated delivery time when placing your order. Mine have always been in this time even through it is often a week or two. If they go way beyond the expected date then you can complain fair enough
 
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