Hi guys
I work remotely from home and for months I have been successfully using MTN prepaid and the one and only MTN LTE tower in our little town. All my remote work is with PCoIP Teradici software, and MTN has been working a dream. On average 65meg down /20 meg up. Latency to London is just over 100ms I think.
Then MTN went down in our town for a few days... I switched to my backup Vodacom Sim and stumbled my way through my work until MTN came back online.
It did come back online but suddenly its ENTIRELY unusable for my remote needs. Speed tests are fast and perfect, latency the same, ran a packet loss test and it was pretty 0%. PCoIP is now a stuttering unusable piece of software on MTN now. I tried it on 3 different machines, same issue... then realized maybe it is my routers? I have D-Link 960 LTE router and just realised that this is actually a CAT 4 router... and maybe just when MTN tower went down, they were actually upgrading it to CAT 6 and I should maybe actually now get a newer router? Could it actually be as simple as that?
How even do I try resolve this issue with an MTN call centre as the tower IS working and IS fast? How does a person speak to an MTN tech person to try resolve this. If I dont get this issue sorted it looks like I have to move towns
I work remotely from home and for months I have been successfully using MTN prepaid and the one and only MTN LTE tower in our little town. All my remote work is with PCoIP Teradici software, and MTN has been working a dream. On average 65meg down /20 meg up. Latency to London is just over 100ms I think.
Then MTN went down in our town for a few days... I switched to my backup Vodacom Sim and stumbled my way through my work until MTN came back online.
It did come back online but suddenly its ENTIRELY unusable for my remote needs. Speed tests are fast and perfect, latency the same, ran a packet loss test and it was pretty 0%. PCoIP is now a stuttering unusable piece of software on MTN now. I tried it on 3 different machines, same issue... then realized maybe it is my routers? I have D-Link 960 LTE router and just realised that this is actually a CAT 4 router... and maybe just when MTN tower went down, they were actually upgrading it to CAT 6 and I should maybe actually now get a newer router? Could it actually be as simple as that?
How even do I try resolve this issue with an MTN call centre as the tower IS working and IS fast? How does a person speak to an MTN tech person to try resolve this. If I dont get this issue sorted it looks like I have to move towns
