Luno Support and Queries Thread

Luno my ID verification has been pending since 20th Nov.
Please assist.
 
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Is there wa guide for new traders on how to trade on the luno app. Want to get onto this BTC train :)
 
cavedog said:
Is there wa guide for new traders on how to trade on the luno app. Want to get onto this BTC train :)
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Will put something together shortly and post it in a new thread. You prefer text/pics or video?
 
saor said:
Will put something together shortly and post it in a new thread.
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Awesome thanks :D

I've been using localbitcoins but that is not an effective was as you are losing more money than making. Basically making the traders there rich.
 
cavedog said:
Is there wa guide for new traders on how to trade on the luno app. Want to get onto this BTC train :)
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I dont think there is a guide. Just read the threads as you go along and you will learn as you go along. But the first thing I wish I knew when using luno is avoid the instant buy. Use the exchange and avoid fees.
 
How do I log an issue with Luno, I bought ETH with them when it launched and is now stuck as I can't seems to sell it for either ZAR or BTC, this issue has been happening for a while now and I seem to be losing money daily because of this I need to dispose of the ETH?
 
How quick does it take to get level 1 auth?

I am still stuck on lvl 0, registered yesterday.

I did also submit ID etc not realising I dont require level 2 yet, I feel this may have confused the matter.
 
geecee said:
How quick does it take to get level 1 auth?

I am still stuck on lvl 0, registered yesterday.

I did also submit ID etc not realising I dont require level 2 yet, I feel this may have confused the matter.
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Took around 2 days for mine
 
2 colleagues just got level 1 instantly.
A little frustrating.

Oh well guess I’ll just have to wait
 
JBenade said:
How do I log an issue with Luno, I bought ETH with them when it launched and is now stuck as I can't seems to sell it for either ZAR or BTC, this issue has been happening for a while now and I seem to be losing money daily because of this I need to dispose of the ETH?
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Please check my post on the previous page, Instant Buy/ Sell for Ethereum is currently disabled.
 
Just a question , if I buy bitcoin on different price levels and then sell, is it first in first out or last in first out ?
 
@Lunomoney, sent you a PM about an issue I have.
Please can you look into it.
 
I'm new to this, reading up and doing my research before I go in.

However, a relative of mine has already started dabbling in Bitcoin via Luno and I am trying to help her figure the following out;

They put R3,700 in a few weeks ago and it is currently sitting at R5,700 now. They want to withdraw the R2,000 ''growth'' and move it to a more conservative savings account. How would one go about doing this?

Is there a way to transfer R2,000 to their wallet and then to their bank account or does one have to sell bitcoin to the value of R2,000, then transfer transfer that to their wallet and then the bank account?
 
thestaggy said:
I'm new to this, reading up and doing my research before I go in.

However, a relative of mine has already started dabbling in Bitcoin via Luno and I am trying to help her figure the following out;

They put R3,700 in a few weeks ago and it is currently sitting at R5,700 now. They want to withdraw the R2,000 ''growth'' and move it to a more conservative savings account. How would one go about doing this?

Is there a way to transfer R2,000 to their wallet and then to their bank account or does one have to sell bitcoin to the value of R2,000, then transfer transfer that to their wallet and then the bank account?
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You can simply request a withdrawal for that amount :)
https://www.luno.com/help/en/folders/11000004588
 
thestaggy said:
I'm new to this, reading up and doing my research before I go in.

However, a relative of mine has already started dabbling in Bitcoin via Luno and I am trying to help her figure the following out;

They put R3,700 in a few weeks ago and it is currently sitting at R5,700 now. They want to withdraw the R2,000 ''growth'' and move it to a more conservative savings account. How would one go about doing this?

Is there a way to transfer R2,000 to their wallet and then to their bank account or does one have to sell bitcoin to the value of R2,000, then transfer transfer that to their wallet and then the bank account?
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Go onto the exchange, select the sell tab.

Under price they put there price, then just keep changing the btc amount until the ZAR is roughly R2000. Will be about 0.009BTC.

Don't use the instant sell function.
 
acidrain said:
Go onto the exchange, select the sell tab.

Under price they put there price, then just keep changing the btc amount until the ZAR is roughly R2000. Will be about 0.009BTC.

Don't use the instant sell function.
Click to expand...

Ah, perfect. Got it sorted.

Why do you advise against the instant sell function?
 
How long will it take you guys to implement BTC foreign currency pricing on IOS. Requested three months ago.
 
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