Luno Support and Queries Thread

Hi Lunomoney

I have submitted my ID for Verification Sunday last week. I still have no feedback regarding my upgraded account status.
Please advise how long I can expect to wait? It is longer than 5 business days now.

Thanks
 
Gory51 said:
Hi Lunomoney

I have submitted my ID for Verification Sunday last week. I still have no feedback regarding my upgraded account status.
Please advise how long I can expect to wait? It is longer than 5 business days now.

Thanks
Click to expand...

Our queues are fairly lengthy at the moment, but that does sound like a little too long to wait.
Please PM me a ticket ref# and I'll follow this up for you.
 
I also requested verification and uploaded my ID, didn't receive a ticket but it shows as done in my app. Also withdrew 14500 to try and get some urgency... No joy
 
brianj74 said:
I also requested verification and uploaded my ID, didn't receive a ticket but it shows as done in my app. Also withdrew 14500 to try and get some urgency... No joy
Click to expand...

What level are you on? If we show that verification is complete there's no need for further action.
I'm happy to take a closer look, please PM me your email address linked to your account.
 
@luno any plans on adjusting your maker/taker fees in the near future? Maybe adding a decimal point or two? They're getting hellishly expensive
 
Why can't I buy Eth using ZAR or BTC at the moment? Keep getting a currency conversion error and an instruction to "try later"
 
Iwojima said:
Why can't I buy Eth using ZAR or BTC at the moment? Keep getting a currency conversion error and an instruction to "try later"
Click to expand...

Sorry about that, Instant Buy and Sell is temporarily disabled due to general delays on the Ethereum Blockchain which may lead to a potentially volatile market. Please check our status page for updates https://luno.statuspage.io/incidents/gt6z3mzbzpb1

The Exchange is still available for orders.
 
How long are we expecting an ETH send out of luno to take atm?
 
How do I get luno to upgrade me beyond level 1? I've sent through a picture of my ID but nothing seems to be happening.
 
why is it that luno does not have a call center number?
I have been waiting for a response to my ticket for a few days now, and this is really annoying.
What's the point of having a presence in SA, if we cannot call/contact them for issues!
 
lucifir said:
why is it that luno does not have a call center number?
I have been waiting for a response to my ticket for a few days now, and this is really annoying.
What's the point of having a presence in SA, if we cannot call/contact them for issues!
Click to expand...

Call centres require $, which Luno don't want to spend.
 
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