Luno Support and Queries Thread

Lunomoney said:
We should be displaying 6 if I remember correctly.
Mind submitting a ticket with some examples that I can look at?
Click to expand...

Your ticket reference number is: 273373

ATM to see my exact balance I have to go into the exchange, select new trade, select sell
 
anyone else having the issue where the exchange link on the app has disappeared?
 
LUNO sort yourselves out FFS, I'm not playing with chump change here! BTC has moved on average $300 since this morning. Are you going compensate for this or is it magically going to reflect when your exchange is back online?
 
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PAYBACK said:
LUNO sort yourselves out FFS, I'm not playing with chump change here! BTC has moved on average $300 since this morning. Are you going compensate for this or is it magically going to reflect when your exchange is back online?
Click to expand...

Fnb being down has nothing to do with luno.
 
Are FNB deposits working again?
There were reported issues earlier.
 
The exchange is lagging here again. It's not even very busy if you look a the volumes being traded.
 
saor said:
Are FNB deposits working again?
There were reported issues earlier.
Click to expand...

Yeah , looks like it.
My deposit reflected less than a minute after I made payment.
 
Gtx Gaming said:
Fnb being down has nothing to do with luno.
Click to expand...

What has FNB being down got to do with their exchange being down? I have positions and would like to move them around? Don't need to deposit.
 
I'm normally not one to just moan about everything, but this is annoying.

I made the deposit when FNB had issues, yet now when things seem sorted mine still doesn't reflect.

Could a representative perhaps give an update or look into the matter.

I know they are well within their 2 business day "right" but still feel let down since the money would've been in if I deposited now.
 
Jetty said:
Yeah , looks like it.
My deposit reflected less than a minute after I made payment.
Click to expand...
Thanks.
Can confirm it took the usual minute or two.

Luno should get into talks with FNB and offer a basic FNB account with every Luno signup :). Make a lot of peoples lives a lot easier.
 
Krypt0n1te said:
I'm normally not one to just moan about everything, but this is annoying.

I made the deposit when FNB had issues, yet now when things seem sorted mine still doesn't reflect.

Could a representative perhaps give an update or look into the matter.

I know they are well within their 2 business day "right" but still feel let down since the money would've been in if I deposited now.
Click to expand...
And as I typed that my deposit cleared.
(:
 
'Connection to server interrupted'

No feeds mid trade:(

Edit: Back up again
 
Anyone tried trading recently, I am a bit reluctant after being knocked by the delays with my last 2 attempts?
 
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