Major Telkom issues

E

eboo

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Howzit guys

I have been on Telkom LTE uncapped wireless for almost three years now. I was one of the first guys on it. I have been having major issues since the weekend. Connection is extremely unstable and when I do connect, Speedtest shows 1mbps download. Trying to reach Telkom but no luck. The app is broken. It keeps telling that it can load my details and try again later. Website is pretty much the same. Chatted to an online agent and she said systems are down. I tried all the usual stuff with the router with no luck.

Tonight the connection still the same. There seems to some major issues at Telkom. Anyone heard of anything

Im based on JHB, Linden area
 
Last edited:
Been inconsistent but nothing THAT bad. I'm in Cape Town btw...
 
eboo said:
Howzit guys

I have been on Telkom LTE uncapped wireless for almost three years now. I was one of the first guys on it. I have been having major issues since the weekend. Connection is extremely unstable and when I do connect, Speedtest shows 1mbps download. Trying to reach Telkom but no luck. The app is broken. It keeps telling that it can load my details and try again later. Website is pretty much the same. Chatted to an online agent and she said systems are down. I tried all the usual stuff with the router with no luck.

Tonight the connection still the same. There seems to some major issues at Telkom. Anyone heard of anything
Click to expand...
Although I see the app is down yes...
 
Speedtest results

Im guessing it's the Telkom network itself and not my LTE connection as my ping is low and jitter is ok?

1e04319b93d9f6618d0d3b0ff6740e82.jpg
 
Results of traceroute:

traceroute to www.news24.com (41.86.110.200), 30 hops max, 38 byte packets
1 * * *
2 172.17.16.1 (172.17.16.1) 10.000 ms 100.000 ms 10.000 ms
3 172.17.16.17 (172.17.16.17) 10.000 ms 20.000 ms 10.000 ms
4 telkom-internet-gw.telkom-ipnet.co.za (165.165.184.22) 30.000 ms 20.000 ms 20.000 ms
5 rrba-ip-bng-3-wan.telkom-ipnet.co.za (165.165.184.21) 20.000 ms 10.000 ms 20.000 ms
6 196.43.8.45 (196.43.8.45) 20.000 ms 40.000 ms 30.000 ms
7 rrba-ip-lir-1-gig-7-1-0.telkom-ipnet.co.za (196.43.52.42) 50.000 ms 330.000 ms 40.000 ms
8 rrba-ip-se-2-gig-2-0-0-102.telkom-ipnet.co.za (196.43.25.138) 30.000 ms 20.000 ms *
9 mweb.ixp.joburg (196.60.8.145) 40.000 ms 40.000 ms 40.000 ms
10 te0-0-0-3.vic-p-1.optinet.net (197.80.7.65) 60.000 ms tengig0-0-0-3.vic-p-2.mweb.co.za (197.80.7.2) 30.000 ms te0-0-0-3.vic-p-1.optinet.net (197.80.7.65) 60.000 ms
11 197-84-4-100.cpt.mweb.co.za (197.84.4.100) 40.000 ms 197-84-4-101.cpt.mweb.co.za (197.84.4.101) 40.000 ms 40.000 ms
12 197-84-4-16.cpt.mweb.co.za (197.84.4.16) 60.000 ms te0-0-0-0.cpt-p-1.optinet.net (197.84.4.34) 50.000 ms 197-84-4-16.cpt.mweb.co.za (197.84.4.16) 60.000 ms
13 te0-7-0-0.cpt-p-1.optinet.net (197.84.4.33) 50.000 ms te0-7-0-0.cpt-p-2.optinet.net (197.84.4.32) 50.000 ms te0-7-0-0.cpt-p-1.optinet.net (197.84.4.33) 40.000 ms
14 101.te0-0-2-0.cpt-tr-1.optinet.net (197.84.7.4) 60.000 ms 50.000 ms 50.000 ms
15 197-84-247-89.cpt.mweb.co.za (197.84.247.89) 40.000 ms 50.000 ms 50.000 ms
16 OPTI-CPT-N1-Hosting.optinet.net (197.84.196.6) 30.000 ms 40.000 ms 30.000 ms
17 197-84-208-146.cpt.mweb.co.za (197.84.208.146) 70.000 ms 60.000 ms 50.000 ms
18 41-86-110-200.mweb.co.za (41.86.110.200) 50.000 ms 40.000 ms 40.000 ms
 
eboo said:
Speedtest results

Im guessing it's the Telkom network itself and not my LTE connection as my ping is low and jitter is ok?

1e04319b93d9f6618d0d3b0ff6740e82.jpg
Click to expand...

Your jitter looks a little high actually, which could mean there is either congestion or shaping happening around your area.

To find out which is which, i would suggest you go get a prepaid telkom sim and load a bit of data on there, swap out the sim and do the test again.

If its the same result then its congestion
If not, then its shaping/QoS (prepaid or capped customers has higher priority?)

Not sure how Telkom prioritize their traffic but common sense tells me uncapped are prioritized lower (QoS/prioritizing happens when there is traffic congestion)
 
Nameite said:
Your jitter looks a little high actually, which could mean there is either congestion or shaping happening around your area.

To find out which is which, i would suggest you go get a prepaid telkom sim and load a bit of data on there, swap out the sim and do the test again.

If its the same result then its congestion
If not, then its shaping/QoS (prepaid or capped customers has higher priority?)

Not sure how Telkom prioritize their traffic but common sense tells me uncapped are prioritized lower (QoS/prioritizing happens when there is traffic congestion)
Click to expand...
Thanks for the response, much appreciated. I forgot to mention that I had tried a prepaid Sim and even another router and it all gave pretty much the same results.

Im guessing there is congestion on the network. I did Speedtest late last night and this morning and things look a bit better.

Still nowhere close to what I'm used to though. My norm is closer to 20 mbps download speeds on the speedtest outside of peak hours
eb6cf68de581a636414596900a01f1b6.jpg
 
Take the sim and try it in a phone.. do a couple of tests..

Then try again in router.. If you using the B593 / B315 routers, change frequency to 2300Mhz band or try the 1800mhz band
 
Definitely something going in the network. everything is being affected. ADSL as well as mobile connectivity. Lots of resets somewhere ....

Local ADSL stays up, but PC sees the loss and drops the connection.
 
RedhotNeo said:
Take the sim and try it in a phone.. do a couple of tests..

Then try again in router.. If you using the B593 / B315 routers, change frequency to 2300Mhz band or try the 1800mhz band
Click to expand...

how do you change the band?
TIA
 
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