Makro

ToxicBunny said:
Well I've contacted them directly.

I either get 4 cases at the price, or a full refund. Don't just unilaterally change the quantity without contacting the client... that is unacceptable.
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Please share what the outcome of that is...
 
I have lodged a complaint as well, the least they could of done was to contact the customer 1st, before editing the order.
 
bro-da said:
that expert level foresight...

I did not expect this scumbag move on their end :confused:
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I have the order email, with the detail.. That is enough for me.

Deliver product as ordered or refund. No other option is acceptable. If the product was listed incorrectly, then just a refund and an apology for altering the order without notifying the customer.
 
People take chances
Get Shut down (unexpected? Really??)
Complain bitterly...


Some things never change
 
reactor_sa said:
People take chances
Get Shut down (unexpected? Really??)
Complain bitterly...


Some things never change
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Its called taking a chance, and if they deliver.. great.. if they cancel, then fair enough it was listed in error.

Just changing the order with no communication is unacceptable, whats to stop them doing it on other orders then?
 
ToxicBunny said:
Its called taking a chance, and if they deliver.. great.. if they cancel, then fair enough it was listed in error.

Just changing the order with no communication is unacceptable, whats to stop them doing it on other orders then?
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100%

you can consider us market makers reactor ;)
 
LOL. People are well aware that it's a mistake, and try to exploit it, and get then upset when it's not honored. LOL
 
Slootvreter said:
LOL. People are well aware that it's a mistake, and try to exploit it, and get then upset when it's not honored. LOL
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For me personally I knew it was a mistake and took a chance, I kind of expected the order be cancelled or a call or something to say "Oops we made a mistake"... but to change the order without contacting me? Not going to fly.
 
Slootvreter said:
LOL. People are well aware that it's a mistake, and try to exploit it, and get then upset when it's not honored. LOL
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Also not upset.

Figured when I placed the order that I'd simply be getting a single beer and not 12.
 
ToxicBunny said:
For me personally I knew it was a mistake and took a chance, I kind of expected the order be cancelled or a call or something to say "Oops we made a mistake"... but to change the order without contacting me? Not going to fly.
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So you didn't expect it to be changed?
 
Bust on my end. Spoke to head office rep. Apparently we will be consulted and offered a voucher for our inconvenience....
 
bro-da said:
Bust on my end. Spoke to head office rep. Apparently we will be consulted and offered a voucher for our inconvenience....
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Vouchers, :sick: I hate this return voucher policy thing. I always throw some toys and then I receive my hard earned cash back.
 
Insint said:
Vouchers, :sick: I hate this return voucher policy thing. I always throw some toys and then I receive my hard earned cash back.
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Nah, i wouldnt have stood for that!

Immediate cash refund to my card. And in addition some vouchers when consultant calls tomorrow
 
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