May Data Rollover Missing?

[VodacomData]

If you log on to the vodacom.co.za site you can check if the bundle was carried over. You can send me the number and i will confirm.

 

[ironstone]

If you log on to the vodacom.co.za site you can check if the bundle was carried over. You can send me the number and i will confirm.

great stuff, thanks. the "Total Remaining" is correct, everythings rolled over as it should.

 

[VodacomData]

Awesome...............

 

[morkhans]

I still have not been allocated my rollover data for April (using old v4me balances page).

 

[VodacomData]

Your data has been carried over, will send you a pm

 

[morkhans]

Your data has been carried over, will send you a pm

I have replied. I cannot comment on what the new site says (can't login or register), but the balances page still does not reflect the rollover. I started the Month with 2.3 (the new size) where I should have started with 2.57 (including 270mb rollover).

 

[nuyork]

When I checked my balance at the beginning of the month I had the same thing. My 79MB from April did not roll over for May. But as I said I checked on 1 or 2 May. Unable to check now though - "Error fetching the balances for the contract customers."

Checking on vodacom4me I get the following:-

2.3 Gig
Month Threshold Used Bundle Remaining Bundle Expiry Date
May 2.30GB 26.76 MB 2.27GB 20100630
April 2.00GB 1.92GB 79.02 MB 20100531
March 2.00GB 2.00GB 0.00 MB 20100430

 

[VodacomData]

Please check your bundle on www.vodacom.co.za

 

[nuyork]

As I've said, I've tried that and it either does not log me in (returns me to the main page without logging me in), or when I check for Account Info it gives me this message - "Error fetching the balances for the contract customers."

 

[morkhans]

@ginggs is you roll-over fixed yet?

@VodacomData, as per the PMs I still cannot register on the Vodacom site, however the old v4me site still does not show the rollover and I am pretty sure that is pointing at the same backend as the new site, so I have my doubts that the new site will show any different.

 

[VodacomData]

Hi morkhans

please check your pm's

 

[morkhans]

Hi morkhans

please check your pm's

Thanks. Your screenshot has a total bundle available value, which I do not have in v4me, which reflects the correct remaining bundle. The Threshold and remaining bundle values are however exactly what I have in v4me. So I guess the threshold value needs to be fixed?

Edit: I guess I will wait for the next fix as per your subsequent mail.

 

[ginggs]

@ginggs is you roll-over fixed yet?

No, I checked last night, still missing approximately 1GB.

 

[morkhans]

No, I checked last night, still missing approximately 1GB.

Are you checking online at the new site or USSD/SMS?

 

[ginggs]

Are you checking online at the new site or USSD/SMS?

*111#

 

[morkhans]

*111#

So what does the new Vodacom site say?

 

[ginggs]

So what does the new Vodacom site say?

Error fetching the balances for the contract customers.

(sic)

 

[ginggs]

Thanks VD, so I don't need to call 155 again?

Is the new site zero-rated?

Good Question , it's supposed to be , i will check and provide feedback.

Any news on whether the new site is zero-rated, and do I need to call 155 again, they did say I should if it wasn't fixed the next day?

 

[morkhans]

I think I will be sending Vodacom a note as to why my debit order will be refused this month:

Error fetching the monies for the terrible programmers

 

[VodacomData]

Hi All

Can you please test the *111# service for checking your data bundle , it previously wasn't showing your carry over data but should now. I have tested the mm to 31050 but this still seems to show the bundle excluding the carry over.