Icemanbrfc
Honorary Master
I totally get that. personally I have never had that happen, and I have only had one issue with them.
I ordered 5 items. paid, then on delivery day I get a message saying the one item is not in stock.
it was a box of cat food.
18 days later after a few back and forth emails I called them used my silver toungue to get throught to the procurement manager, explained the problem and told her that there is a pick and pay close to the warehouse and there is no valid reason for them not to simply go to the shop buy the item and ship my order, made her look up all the tickets and I kept calm the entire time. that usually makes them panic if you have every right to be furious but you stay calm.
they made a plan and shipped a different flavor that they did have in stock 10 mins later. I had my order that same day. considering I am in Joburg and they are in CPT where the other items needed to be shipped from this was very impressive.
yeh i just made them aware via twitter that this sort of thing is not great for their business, and its not the 1st time there are issues with pricing. They said they would forward this to the buyer, so im waiting on feedback.

