Metrofibre has a problem.

[pieter_]

For past week now, customers across the road of me complained they do not have internet for two weeks now. Firstly Vodacom blamed Metrofibre then did a test and found Metrofibre is not providing a stable connection for the customers. This is a big problem because 2 weeks with no service and still having to pay full price is a big problem for anyone.

So I was wondering if the same problem is happening in other areas as well. I since then invested in a LTE backup because I have to children that is home-schooled they can't afford down time.

As I understand it Metrofibre is fixing the problem but only after two weeks of investigations.

 

[MakoPC]

MetroFIbre is usually quick in resolving issues, well I'm with Afrihost on MetroFibre and if there was an issue it was resolved quickly, as long as Afrihost went through the correct channels and procedures, it was resolved quickly, I feel like it could of been Vodacom not properly escalating.
Hope your issue is fixed soon, are you stuck on Vodacom? I would highly recommend you move away from them if possible

 

[pieter_]

MetroFIbre is usually quick in resolving issues, well I'm with Afrihost on MetroFibre and if there was an issue it was resolved quickly, as long as Afrihost went through the correct channels and procedures, it was resolved quickly, I feel like it could of been Vodacom not properly escalating.
Hope your issue is fixed soon, are you stuck on Vodacom? I would highly recommend you move away from them if possible

I am very happy with MetroFibre but I am also very worried that when we lose connection that it might be for days on end.

 

[MakoPC]

I am very happy with MetroFibre but I am also very worried that when we lose connection that it might be for days on end.

Was it only Vodacom having the issue or do you know of other ISP's having the issue in your area at the same time?

 

[Dolby]

I’m running at 25%-35% of the speed I’m supposed to get for the last few days