Metrofibre

[Ho3n3r]

I am seeing people from Metrofibre this week to discuss the possibility of fibre. Has anyone used them as an infrastructure provider? Are they trustworthy? Anything you disliked about them? Anything that you really liked, perhaps?

 

[Saber_rider45]

Yeah we use them in our Estate have been very reliable once up and running I have had zero down time, installation takes a bit of time but that is how it goes with sub contractors. Overall no shaping throttling.

Make sure that its Metrofibre and not one of there re sellers like Greencom.

 

[Ho3n3r]

Yeah we use them in our Estate have been very reliable once up and running I have had zero down time, installation takes a bit of time but that is how it goes with sub contractors. Overall no shaping throttling.

Make sure that its Metrofibre and not one of there re sellers like Greencom.

Thanks for your feedback. It is indeed directly with Metrofibre.

Which ISP are you using with them? I've heard good things about Cool Ideas, but there may be better options.

 

[Drone 42]

Also on them for a few months now, had no complaints or downtime. They took a while to install though but like mentioned it was mainly the sub contractors.

I am on home-connect and had no issues with them either

Here is a list of some of the providers on them

http://metrofibre.co.za/residential/get-connected

 

[Saber_rider45]

Thanks for your feedback. It is indeed directly with Metrofibre.

Which ISP are you using with them? I've heard good things about Cool Ideas, but there may be better options.

I currently use Metrofibre themselves as my ISP, My second option would be Cool Ideas if/when I move.

One little difference they have is a three month lock in after they install to stabilize the line but that wasn't serious.

 

[Ho3n3r]

I currently use Metrofibre themselves as my ISP, My second option would be Cool Ideas if/when I move.

One little difference they have is a three month lock in after they install to stabilize the line but that wasn't serious.

Doesn't sound too bad.

What is their FUP, say I go with 25/25 on Cool Ideas on Metrofibre, if I download a Terabyte, will I be throttled til the cows come home? I don't download that much, but say if I need to.

 

[Mike Hoxbig]

Doesn't sound too bad.

What is their FUP, say I go with 25/25 on Cool Ideas on Metrofibre, if I download a Terabyte, will I be throttled til the cows come home? I don't download that much, but say if I need to.

No FUP on CI. Unshaped, uncapped...

 

[Saber_rider45]

Doesn't sound too bad.

What is their FUP, say I go with 25/25 on Cool Ideas on Metrofibre, if I download a Terabyte, will I be throttled til the cows come home? I don't download that much, but say if I need to.

no such thing as FUP, download what ever you want, you can download the internet if you so desire no shaping throttling on Metrofibre, would expect Cool Ideas to be the same.

 

[Nomadman]

Doesn't sound too bad.

What is their FUP, say I go with 25/25 on Cool Ideas on Metrofibre, if I download a Terabyte, will I be throttled til the cows come home? I don't download that much, but say if I need to.

We've been with them for a year now. We direct clients no ISP/middleman. No issues no shaping no throttling. When you get fibre you will no longer have a need to download anything you will stream everything.

My advise would be to go direct with MetroFibre and not via an ISP.
Remember Cool ideas need to buy capacity from MetroFibre. I would cut out the middle man and just remain direct with MetroFibre they are a layer 2 therefore they are the capacity hence why no shaping no throttling ISP need to buy from them.

 

[nevadayz]

I tend to disagree slightly with some of the other guys here..

I've had metrofibre as my ISP as they also installed the fibre in my complex.
10/10 uncapped, i haven't really had any major issues with them, and i've only had approx 3 days of total downtime since it was installed.

I think their biggest issue is after sales support, and lack of a client interface portal.
The one time the line did go down(on a weekend), i couldn't find anyone to get ahold of or to assist me.
I also tried to request a usage breakdown, and had to call in to do this, 6 months later and still nothing.

Although the as an ISP its hard to fault them, but for me being able to get assistance when things go wrong is as important as pricing/up-time(i work from home at times).

Hope that helps

 

[Ho3n3r]

We've been with them for a year now. We direct clients no ISP/middleman. No issues no shaping no throttling. When you get fibre you will no longer have a need to download anything you will stream everything.

My advise would be to go direct with MetroFibre and not via an ISP.
Remember Cool ideas need to buy capacity from MetroFibre. I would cut out the middle man and just remain direct with MetroFibre they are a layer 2 therefore they are the capacity hence why no shaping no throttling ISP need to buy from them.

Thanks. I already stream everything, though. Also, the same packages on Cool Ideas are cheaper, so I think that would be the way to go, correct me if I'm wrong.

 

[Ho3n3r]

I tend to disagree slightly with some of the other guys here..

I've had metrofibre as my ISP as they also installed the fibre in my complex.
10/10 uncapped, i haven't really had any major issues with them, and i've only had approx 3 days of total downtime since it was installed.

I think their biggest issue is after sales support, and lack of a client interface portal.
The one time the line did go down(on a weekend), i couldn't find anyone to get ahold of or to assist me.
I also tried to request a usage breakdown, and had to call in to do this, 6 months later and still nothing.

Although the as an ISP its hard to fault them, but for me being able to get assistance when things go wrong is as important as pricing/up-time(i work from home at times).

Hope that helps

It does actually, thanks.

It sounds a lot like Crystal Web, to be honest, which is my current ISP, although the difference is that they at least seem to have someone on support most of the time, including weekends, so not much change. On uncapped I couldn't give a toss about a portal - same as now - but a live chat/support system would be non-negotiable, I agree.

I will hear from them how quickly I can get off from them directly and onto Cool Ideas etc.

 

[Mike Hoxbig]

I will hear from them how quickly I can get off from them directly and onto Cool Ideas etc.

Can't you just apply directly with CISP, and have them coordinate the install? That would mitigate the 3 month contract.

Maybe find out from @PBCool

 

[Saber_rider45]

I tend to disagree slightly with some of the other guys here..

I've had metrofibre as my ISP as they also installed the fibre in my complex.
10/10 uncapped, i haven't really had any major issues with them, and i've only had approx 3 days of total downtime since it was installed.

I think their biggest issue is after sales support, and lack of a client interface portal.
The one time the line did go down(on a weekend), i couldn't find anyone to get ahold of or to assist me.
I also tried to request a usage breakdown, and had to call in to do this, 6 months later and still nothing.

Although the as an ISP its hard to fault them, but for me being able to get assistance when things go wrong is as important as pricing/up-time(i work from home at times).

Hope that helps

Lack of client portal works in your favour.

 

[Saber_rider45]

Can't you just apply directly with CISP, and have them coordinate the install? That would mitigate the 3 month contract.

Maybe find out from @PBCool

Metrofibre works differently they do the complete install into your house.

 

[Nomadman]

I tend to disagree slightly with some of the other guys here..

I've had metrofibre as my ISP as they also installed the fibre in my complex.
10/10 uncapped, i haven't really had any major issues with them, and i've only had approx 3 days of total downtime since it was installed.

I think their biggest issue is after sales support, and lack of a client interface portal.
The one time the line did go down(on a weekend), i couldn't find anyone to get ahold of or to assist me.
I also tried to request a usage breakdown, and had to call in to do this, 6 months later and still nothing.

Although the as an ISP its hard to fault them, but for me being able to get assistance when things go wrong is as important as pricing/up-time(i work from home at times).

Hope that helps

You need to email their NOC centre for when the line goes down if you need this I have it but usually they are already aware of it by the time you email.

I'm on 25/25 and one of the benefits of been a direct client is that they don't care how much data you eat.
You are still living in the past of ADSL to worry about how much data you eat.
All they care about is that the link is up.

 

[Nomadman]

Can't you just apply directly with CISP, and have them coordinate the install? That would mitigate the 3 month contract.

Maybe find out from @PBCool

If you apply with a ISP then you will belong with that ISP.
We are talking about going direct no middleman ISP you will belong to Metrofibre and pay Metrofibre directly

 

[nevadayz]

You need to email their NOC centre for when the line goes down if you need this I have it but usually they are already aware of it by the time you email.

I'm on 25/25 and one of the benefits of been a direct client is that they don't care how much data you eat.
You are still living in the past of ADSL to worry about how much data you eat.
All they care about is that the link is up.

well the data consumption was to compare usage vs switching over to a capped priority line, i don't consume crap tons, just needed to see my 6 month trend.

Do you have the email for their NOC centre? would be useful to have on hand.

 

[Mike Hoxbig]

Metrofibre works differently they do the complete install into your house.

Yep, same with pretty much every provider.

I know that SADV has the same 3 month lock in if you apply directly with them. But you could apply with CISP, who would get SADV to do the install, and effectively bypass the 3 month contract...

 

[Saber_rider45]

Yep, same with pretty much every provider.

I know that SADV has the same 3 month lock in if you apply directly with them. But you could apply with CISP, who would get SADV to do the install, and effectively bypass the 3 month contract...

I don't know if someone has tried this with metrofibre before.