Metrofibre

Ho3n3r

Ho3n3r

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I am seeing people from Metrofibre this week to discuss the possibility of fibre. Has anyone used them as an infrastructure provider? Are they trustworthy? Anything you disliked about them? Anything that you really liked, perhaps?
 
Yeah we use them in our Estate have been very reliable once up and running I have had zero down time, installation takes a bit of time but that is how it goes with sub contractors. Overall no shaping throttling.

Make sure that its Metrofibre and not one of there re sellers like Greencom.
 
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Saber_rider45 said:
Yeah we use them in our Estate have been very reliable once up and running I have had zero down time, installation takes a bit of time but that is how it goes with sub contractors. Overall no shaping throttling.

Make sure that its Metrofibre and not one of there re sellers like Greencom.
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Thanks for your feedback. It is indeed directly with Metrofibre.

Which ISP are you using with them? I've heard good things about Cool Ideas, but there may be better options.
 
Ho3n3r said:
Thanks for your feedback. It is indeed directly with Metrofibre.

Which ISP are you using with them? I've heard good things about Cool Ideas, but there may be better options.
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I currently use Metrofibre themselves as my ISP, My second option would be Cool Ideas if/when I move.

One little difference they have is a three month lock in after they install to stabilize the line but that wasn't serious.
 
Saber_rider45 said:
I currently use Metrofibre themselves as my ISP, My second option would be Cool Ideas if/when I move.

One little difference they have is a three month lock in after they install to stabilize the line but that wasn't serious.
Click to expand...

Doesn't sound too bad.

What is their FUP, say I go with 25/25 on Cool Ideas on Metrofibre, if I download a Terabyte, will I be throttled til the cows come home? I don't download that much, but say if I need to.
 
Ho3n3r said:
Doesn't sound too bad.

What is their FUP, say I go with 25/25 on Cool Ideas on Metrofibre, if I download a Terabyte, will I be throttled til the cows come home? I don't download that much, but say if I need to.
Click to expand...

No FUP on CI. Unshaped, uncapped...
 
Ho3n3r said:
Doesn't sound too bad.

What is their FUP, say I go with 25/25 on Cool Ideas on Metrofibre, if I download a Terabyte, will I be throttled til the cows come home? I don't download that much, but say if I need to.
Click to expand...

no such thing as FUP, download what ever you want, you can download the internet if you so desire no shaping throttling on Metrofibre, would expect Cool Ideas to be the same.
 
Ho3n3r said:
Doesn't sound too bad.

What is their FUP, say I go with 25/25 on Cool Ideas on Metrofibre, if I download a Terabyte, will I be throttled til the cows come home? I don't download that much, but say if I need to.
Click to expand...

We've been with them for a year now. We direct clients no ISP/middleman. No issues no shaping no throttling. When you get fibre you will no longer have a need to download anything you will stream everything.

My advise would be to go direct with MetroFibre and not via an ISP.
Remember Cool ideas need to buy capacity from MetroFibre. I would cut out the middle man and just remain direct with MetroFibre they are a layer 2 therefore they are the capacity hence why no shaping no throttling ISP need to buy from them.
 
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I tend to disagree slightly with some of the other guys here..

I've had metrofibre as my ISP as they also installed the fibre in my complex.
10/10 uncapped, i haven't really had any major issues with them, and i've only had approx 3 days of total downtime since it was installed.

I think their biggest issue is after sales support, and lack of a client interface portal.
The one time the line did go down(on a weekend), i couldn't find anyone to get ahold of or to assist me.
I also tried to request a usage breakdown, and had to call in to do this, 6 months later and still nothing.

Although the as an ISP its hard to fault them, but for me being able to get assistance when things go wrong is as important as pricing/up-time(i work from home at times).

Hope that helps :o
 
Nomadman said:
We've been with them for a year now. We direct clients no ISP/middleman. No issues no shaping no throttling. When you get fibre you will no longer have a need to download anything you will stream everything.

My advise would be to go direct with MetroFibre and not via an ISP.
Remember Cool ideas need to buy capacity from MetroFibre. I would cut out the middle man and just remain direct with MetroFibre they are a layer 2 therefore they are the capacity hence why no shaping no throttling ISP need to buy from them.
Click to expand...

Thanks. I already stream everything, though. Also, the same packages on Cool Ideas are cheaper, so I think that would be the way to go, correct me if I'm wrong.
 
nevadayz said:
I tend to disagree slightly with some of the other guys here..

I've had metrofibre as my ISP as they also installed the fibre in my complex.
10/10 uncapped, i haven't really had any major issues with them, and i've only had approx 3 days of total downtime since it was installed.

I think their biggest issue is after sales support, and lack of a client interface portal.
The one time the line did go down(on a weekend), i couldn't find anyone to get ahold of or to assist me.
I also tried to request a usage breakdown, and had to call in to do this, 6 months later and still nothing.

Although the as an ISP its hard to fault them, but for me being able to get assistance when things go wrong is as important as pricing/up-time(i work from home at times).

Hope that helps :o
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It does actually, thanks.

It sounds a lot like Crystal Web, to be honest, which is my current ISP, although the difference is that they at least seem to have someone on support most of the time, including weekends, so not much change. On uncapped I couldn't give a toss about a portal - same as now - but a live chat/support system would be non-negotiable, I agree.

I will hear from them how quickly I can get off from them directly and onto Cool Ideas etc.
 
Ho3n3r said:
I will hear from them how quickly I can get off from them directly and onto Cool Ideas etc.
Click to expand...
Can't you just apply directly with CISP, and have them coordinate the install? That would mitigate the 3 month contract.

Maybe find out from @PBCool
 
nevadayz said:
I tend to disagree slightly with some of the other guys here..

I've had metrofibre as my ISP as they also installed the fibre in my complex.
10/10 uncapped, i haven't really had any major issues with them, and i've only had approx 3 days of total downtime since it was installed.

I think their biggest issue is after sales support, and lack of a client interface portal.
The one time the line did go down(on a weekend), i couldn't find anyone to get ahold of or to assist me.
I also tried to request a usage breakdown, and had to call in to do this, 6 months later and still nothing.

Although the as an ISP its hard to fault them, but for me being able to get assistance when things go wrong is as important as pricing/up-time(i work from home at times).

Hope that helps :o
Click to expand...

Lack of client portal works in your favour.
 
nevadayz said:
I tend to disagree slightly with some of the other guys here..

I've had metrofibre as my ISP as they also installed the fibre in my complex.
10/10 uncapped, i haven't really had any major issues with them, and i've only had approx 3 days of total downtime since it was installed.

I think their biggest issue is after sales support, and lack of a client interface portal.
The one time the line did go down(on a weekend), i couldn't find anyone to get ahold of or to assist me.
I also tried to request a usage breakdown, and had to call in to do this, 6 months later and still nothing.

Although the as an ISP its hard to fault them, but for me being able to get assistance when things go wrong is as important as pricing/up-time(i work from home at times).

Hope that helps :o
Click to expand...

You need to email their NOC centre for when the line goes down if you need this I have it but usually they are already aware of it by the time you email.

I'm on 25/25 and one of the benefits of been a direct client is that they don't care how much data you eat.
You are still living in the past of ADSL to worry about how much data you eat.
All they care about is that the link is up.
 
Mike Hoxbig said:
Can't you just apply directly with CISP, and have them coordinate the install? That would mitigate the 3 month contract.

Maybe find out from @PBCool
Click to expand...

If you apply with a ISP then you will belong with that ISP.
We are talking about going direct no middleman ISP you will belong to Metrofibre and pay Metrofibre directly
 
Nomadman said:
You need to email their NOC centre for when the line goes down if you need this I have it but usually they are already aware of it by the time you email.

I'm on 25/25 and one of the benefits of been a direct client is that they don't care how much data you eat.
You are still living in the past of ADSL to worry about how much data you eat.
All they care about is that the link is up.
Click to expand...

well the data consumption was to compare usage vs switching over to a capped priority line, i don't consume crap tons, just needed to see my 6 month trend.

Do you have the email for their NOC centre? would be useful to have on hand.
 
Saber_rider45 said:
Metrofibre works differently they do the complete install into your house.
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Yep, same with pretty much every provider.

I know that SADV has the same 3 month lock in if you apply directly with them. But you could apply with CISP, who would get SADV to do the install, and effectively bypass the 3 month contract...
 
Mike Hoxbig said:
Yep, same with pretty much every provider.

I know that SADV has the same 3 month lock in if you apply directly with them. But you could apply with CISP, who would get SADV to do the install, and effectively bypass the 3 month contract...
Click to expand...

I don't know if someone has tried this with metrofibre before.
 
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