Misleading information from Vodacom official website

Joseph matane

Well-Known Member
Joined
Feb 7, 2017
Messages
252
hello everyone I just had bad experience from Vodacom, they market Vodacom Smart Kicka 4 as LTE smartphone: I called 082 1950 serval times the agents kept telling me; yes if the device is Android it does support LTE but that is not the case after buying the device the smartphone is pure H+ smartphone but even after that 082 1950 agents kept telling me it support LTE but the device is equipped with MediaTek MT6580M which don't support LTE, my question is if I can't connect to LTE what does LTE on specs mean no one at Vodacom could help me so my last hope is please mybroadband investigate this Vodacom specs is 100% misleading even 082 1950 is giving bad recommendations
 

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Dave

Honorary Master
Joined
Aug 31, 2008
Messages
47,777
what does LTE on specs mean
I would suggest it means that someone at Vodacom made a mistake when writing those specs.

All the press about the handset says its 3G.

The mobile operator launched its new devices including the Smart Kicka 4 (3G) as part of the Vodacom Vaya programme.
https://businesstech.co.za/news/mobile/250199/vodacom-launches-smart-kicka-4-smartphone-for-r399/

the 3G Smart Kicka 4 will cost R399.
https://www.itweb.co.za/content/VgZey7JAZnbvdjX9
 

Ivanr

Expert Member
Joined
Apr 5, 2008
Messages
1,340
@Joseph matane - We respectfully suggest that you register an official complaint with the Advertising Standards Authority on this website http://www.asasa.org.za/ presenting your screenshots as evidence. Any ruling in your favour will force Vodacom to rectify and errors, corporations will never voluntary admit guilt unless forced to.
In the event of a ruling against Vodacom the next action is for them to rectify the device with the customer.
 

Joseph matane

Well-Known Member
Joined
Feb 7, 2017
Messages
252
@Joseph matane - We respectfully suggest that you register an official complaint with the Advertising Standards Authority on this website http://www.asasa.org.za/ presenting your screenshots as evidence. Any ruling in your favour will force Vodacom to rectify and errors, corporations will never voluntary admit guilt unless forced to.
In the event of a ruling against Vodacom the next action is for them to rectify the device with the customer.
Thanks
 
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