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- Joined
- Feb 25, 2017
- Messages
- 3
Where should i begin, on Tuesday afternoon the 21/02/2017 i bought 10 GB of data from telkom for my pre paid modem as i have done for the last 6 months. This data usually reflects within 15 seconds of purchase, but this time nothing was received. On Wednesday morning 22/02/2017 i phoned and asked what the problem was and was informed that they can see the data was bought and that they do not know what happened to it.
I was informed that a case was being opened for them to look into the problem and was informed that it would take 72 Hours and was promptly given a reference number.
On Friday 24/02/2017 i phoned to enquire as to the status of the case and was told that they had no record of the payment ( That after telling me on the 21st that they could see my payment)and i should send them proof of payment.
Proof of payment was sent and after phoning again this morning 25/02/2017 was informed that the case had been closed without resolution and a new case would be opened which would take another 72 hours to resolve.
I believe Telkom are up to their old tricks of not supplying data which has been paid for and then making life so difficult that the customer just gives up in the end. Unfortunately Telkom have duped people into believing that their data is the cheapest (Which it would be if you got it) but the problems and missing data are not worth the extra you would pay with MTN or Vodacom. At least i was never stolen from by MTN which is more than i can say for Telkom.
I was informed that a case was being opened for them to look into the problem and was informed that it would take 72 Hours and was promptly given a reference number.
On Friday 24/02/2017 i phoned to enquire as to the status of the case and was told that they had no record of the payment ( That after telling me on the 21st that they could see my payment)and i should send them proof of payment.
Proof of payment was sent and after phoning again this morning 25/02/2017 was informed that the case had been closed without resolution and a new case would be opened which would take another 72 hours to resolve.
I believe Telkom are up to their old tricks of not supplying data which has been paid for and then making life so difficult that the customer just gives up in the end. Unfortunately Telkom have duped people into believing that their data is the cheapest (Which it would be if you got it) but the problems and missing data are not worth the extra you would pay with MTN or Vodacom. At least i was never stolen from by MTN which is more than i can say for Telkom.
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