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Question of the Day: Are you keeping your Prime subscription?
Missing SAPO Parcels and Letters
- Thread starter steve_clarke
- Start date
Rubberpigg
Expert Member
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SAPO doesn't use the same tracking number as the USPS.
Call 0860 111 502, give them the USPS tracking number and they will give you a SAPO tracking number, then go to http://www.parceltrack.co.za/ and track your parcel.
Schitzo
Well-Known Member
Hi thanks for the tip! I seem to have a different USPS number than the one that's required for SAPO to track my parcel. I'm stumped as to what to do next.
gregmcc
Honorary Master
Something to further cheese you off. I'm in the UK on holiday. Ive ordered a few things from ebay/amazon - they were all delivered the next day!! (Normal post)
Mila
Honorary Master
My stuff is on the same plane.
how is it not in the country yet is my question. In the grey area at the airport no mans land, or at the post office not scanned in yet. I checked the Chinese postal service and according to them it is at its destination.
There is a big problem at the Jhb sorting office. The union will not allow CCTV in there and whenever the Post Office take it up with them, they threaten to go on strike.
The answer: Always insure it, the customer will moan when his parcel does not arrive, but at least you will get compensated. When we have a non-delivery after 21 days, we despatch a duplicate item and make the consignee sign a note that if the original arrives, he must return it (we pay the postage) or he is committing fraud. Have had 9 or 10 instances where the consignee tried to get away with a duplicate delivery by getting someone else to collect the parcel. Some Post Office counter clerks do not always look at IDs
The answer: Always insure it, the customer will moan when his parcel does not arrive, but at least you will get compensated. When we have a non-delivery after 21 days, we despatch a duplicate item and make the consignee sign a note that if the original arrives, he must return it (we pay the postage) or he is committing fraud. Have had 9 or 10 instances where the consignee tried to get away with a duplicate delivery by getting someone else to collect the parcel. Some Post Office counter clerks do not always look at IDs
My stuff is on the same plane.
I checked the Chinese postal service and according to them it is at its destination.
You are not liable to pay unless it has been delivered to you and is in 100% condition.
Thestealth
Expert Member
I have been waiting for a month for a package from Germany. If it doesn't get to me, mark my words, I'm blowing up the entire ****ing SA postal service.
Going postal on the postal service are we?
ToxicBunny
Oi! Leave me out of this...
I've got a similar thing going on I think...
Had stuff sent to be my Royal AirMail (so no tracking number)... was supposed to take 5 - 7 days to get to me... its now 21 days later and nothing.. and of course I can hunt it down
Had stuff sent to be my Royal AirMail (so no tracking number)... was supposed to take 5 - 7 days to get to me... its now 21 days later and nothing.. and of course I can hunt it down
dualmeister
Honorary Master
Was nervous after reading this thread since I just placed my first 4 orders with eBay.
But, they all arrived safely from California, China, Germany and Japan
But, they all arrived safely from California, China, Germany and Japan
copacetic
King of the Hippies
I've got a similar thing going on I think...
Had stuff sent to be my Royal AirMail (so no tracking number)... was supposed to take 5 - 7 days to get to me... its now 21 days later and nothing.. and of course I can hunt it down
The stuff I ordered came from Germany, and also untracked, not sure if airmail or not, but the last couple of things I ordered took an average of 3 weeks, and the longest was just over a month.
thedutchman
Expert Member
i send some documents to the netherlands on the 2nd of july, registered, and it still hasn't arrived on the other side..
just checked with a helpful guy from customer services and my item is on its way to me right now. it only arrived in the country yesterday apparently...
Ah then this gives me hope, my DealExtreme order was some 10 days later. I received a message from SAPO with reply "no record yet."
My worse case was 6 weeks, but that was the xmas period. The seller sent a replacement which arrived two weeks later, and I honored the payment for the replacement. Some sellers refuse to sell to Italy and Brazil, thankfully SA has slipped under their radar so far.
bigicy
Expert Member
I ordered some audio equipment from the US a while ago.
I shipped it using Fed Ex. They contacted when they had problems with South African customs as I had to pay VAT and duties on my order. As soon as I paid them, I received my parcel within 3 days.
Possibly check with the courier that you are using to resolve the customs issue.
I shipped it using Fed Ex. They contacted when they had problems with South African customs as I had to pay VAT and duties on my order. As soon as I paid them, I received my parcel within 3 days.
Possibly check with the courier that you are using to resolve the customs issue.
bigicy
Expert Member
Good luck with Dealextreme and the Post Office. Half of all my orders never make it to me. Luckily Dealextreme is willing to send me a replacement order (although that happens after 2/3 months after I place my initial order as Dealextreme normally wants to wait to see if the order finally gets delivered to you). The post office employees always steals my stuff.
When I ordered from Delaextreme and got it posted to Australia whilst I was there. My order arrived within a week and that was normal postage. I wish they could fix the rampant theft at the Post Office!
I have been very lucky with the post office. All my orders from Amazon, ebay , and various book suppliers and clothing stores have all arrived. Sometimes i have to pay in, sometime not.
My missus has not been that lucky. She is British and gets sent clothing and gifts from family in the UK. A number of her parcels have gone missing. The worst example was when we received the first notification in the letter box and when i went to collect it , it had gone missing from the local post office. The post master was very apologetic and we got the forms from them for compensation but it was such a schlep cos we had to get hold of her 70 year old mom and get quotes for replacement value etc. We just gave up.
My missus has not been that lucky. She is British and gets sent clothing and gifts from family in the UK. A number of her parcels have gone missing. The worst example was when we received the first notification in the letter box and when i went to collect it , it had gone missing from the local post office. The post master was very apologetic and we got the forms from them for compensation but it was such a schlep cos we had to get hold of her 70 year old mom and get quotes for replacement value etc. We just gave up.
Space_Chief
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I've had several parcels go missing FWIW. Of course they weren't missing at the end, the delivery slips weren't delivered and the items were returned to OtherWorldComputing and Amazon. Since the payment was made through Amazon payments, at least I was refunded the full price including shipping in both cases.
FWIW you can track your parcel online using the foreign parcel number which can be registered mail or EMS through http://ems.sapo.co.za
You can see the parcel the moment it lands in South Africa.
A tip: if your status remains at "Record item customs information" for more than one day, your item is stuck at customs and you're gonna have to produce an invoice and pay them out.