mouseakasupa
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- Oct 22, 2018
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My iphone, due to a software problem stopped, working last year round about this time (while it was still under warrantee)
I sent it in, it was returned due to find my iphone which was switched on and couldn't be fixed. I switched it off and returned it - came back with the same excuse.
Eventually took it to the apple shop and had to pay for them to test it - they informed me that it couldn't be fixed.
I returned to Vodacom with this information and they then sent it to apple doctor which confirmed what the apple I store said.
Now my issue here is - the condition of the phone (that it cant be fixed) was present when I first sent in the phone - the phone didn't even come on and therefore the condition started when it was still under warrantee - the fact that you could only diagnose it after the warrantee period doesn't change the fact that it was like that while it was still under warrantee.
The lady from apple doctor wanted to charge me an exorbitant amount for a new phone while I have insurance on the phone in any case - they said they would get back to me...haven't heard anything since???
in mean while I have been paying for a phone which I cant use or don't even have anymore.
my second query now is I recently purchased data from the app - and the app said cant process your request at this time I should try again....then after another two attempts with the same message I realised later when I checked that all 3 actually did go through whiles the app said could not process your request.
i have requested them to reverse it but 4minutes is apparently too long of a time to consider a reversal....is there a way that the last one can at least be reversed or that the period its available to me can at least be extended to more than a month?
then lastly while i have you on the line - can you please transfer my profile from the old system on to the new system - its always a struggle for the Vodacom assistant to pick up my profile on your system.
I sent it in, it was returned due to find my iphone which was switched on and couldn't be fixed. I switched it off and returned it - came back with the same excuse.
Eventually took it to the apple shop and had to pay for them to test it - they informed me that it couldn't be fixed.
I returned to Vodacom with this information and they then sent it to apple doctor which confirmed what the apple I store said.
Now my issue here is - the condition of the phone (that it cant be fixed) was present when I first sent in the phone - the phone didn't even come on and therefore the condition started when it was still under warrantee - the fact that you could only diagnose it after the warrantee period doesn't change the fact that it was like that while it was still under warrantee.
The lady from apple doctor wanted to charge me an exorbitant amount for a new phone while I have insurance on the phone in any case - they said they would get back to me...haven't heard anything since???
in mean while I have been paying for a phone which I cant use or don't even have anymore.
my second query now is I recently purchased data from the app - and the app said cant process your request at this time I should try again....then after another two attempts with the same message I realised later when I checked that all 3 actually did go through whiles the app said could not process your request.
i have requested them to reverse it but 4minutes is apparently too long of a time to consider a reversal....is there a way that the last one can at least be reversed or that the period its available to me can at least be extended to more than a month?
then lastly while i have you on the line - can you please transfer my profile from the old system on to the new system - its always a struggle for the Vodacom assistant to pick up my profile on your system.
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