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Bikerza

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Jozi
After more billing problems, got on my high horse and made it to the MTN head office at 14th Ave.

Insisted that I speak to supervisor of both the technical and billing systems after my phone got blocked due to being over the limit. Spent a good hour and 45 minutes there and now the 'technical' guru will look into my data usage. I know already how this is going to end. But I have no problem rubbing their noses in it once they get to the bottom of it. My data billing pretty much looks like cat vomit - it is all over the place.

Good thing is now I have email and cell number of the actual people working with it.
 
Won't help. Been there, done that. They will deny everything and ignore your emails. For interest's sake, either of these 2 have the initials JG or MI?
 
They phoned me back this morning, still investigating.
I did tell them if they not resolving this, I will go to Carte Blanche and also lay fraud charges against them. I mean business and not going to ***** foot around this. Thank goodness my last contract expires this month. I'm going prepaid now.
 
My previous correspondence was from Northgate to head office:

From: Elijah Matlala [ MTNSP - Northgate ] <[email protected]>
To: #Consumer Billing Queries <#[email protected]>

"Please assist with this query below as client has come through to us to get a response after he logged this on the MTN website and did not receive any response. Please investigate as client is disputing the data charges on INV # xxxxxx as he was charged R247.60 out of bundle but he says he did not use it for a while and when he started using it there where data charges already oh the bill.



Please resolve urgently and credit the client accordingly.



Thanks

Elijah



Phone Number: xxxxxxxxx

Note Text: I do not agree with the R247 charged for data out of bundle usage. This information is incorrect.



I have proof to the contrary.

Reallocated to group 'MTN Active Support Hub' on 08/07/2009 at 12:5:59

Picked-up by 'Agnes Nobanda' on 08/07/2009 at 12:31:01



Yellow



according to our system you have used up all your bundle hence there are charges, kindly check on your itemized billing contact us if there is any discrepancies.



thank you for using MTN Active

Closed by user 'Agnes Nobanda' on 08/07/2009 at 12:51:49

Elapsed time to completion: 0 day(s), 0 hour(s) and 45 minute(s)"
 
Will not help - been waiting since May for my feedback/reply. We should start taking them on as a group
 
The gave me some cock & bull story recon, saying I used over 4 Gb in one month. Fortunately I have the detail breakdown of each time I logged on with the data used and gave them back their own data and told them to come up with an explanation as to why I can't get to the same amount as they do. The silence is deafening, so guess what, I'm doing another visit to MTN next week. Think I will make an appointment with them this time for the record.
Hehehehe
 
Sympathies mate. I'm also now in touch with fairly senior MTN idiots. Will report back if I manage anything...
 
I allegedly was online for 6 days of roaming internet in the UK. I must have surfed the web right through 3 proms concerts at the Albert hall (Sir Harrison Birtwhistle shook my hand) and heaven knos what else. I do Kno that I inserted my sim on the 6th day and my pal dan's sms popped up saying ek is in londen , bel my.
Anyway,phone was on talkmobile payg, MTN sim in a ziploc bag,I was using hotels free wifi
Nou moet ek hoes for R3000.
I raised this immed by phone at 808 and got a ref
Phoned later and told it may take 20 days to resolve
Emailed and am told:
Due to the recent increase in the demand of utilizing this medium for correspondence, it has become essential for us to implement upgrades and offer alternative contact platforms as listed below.
None apply to me
We therefore ask you to please be patient as we are improving our systems to provide a better service
I am very patient, but can I panic now?

Any suggestions for whom to contact direct. seems email and call center can't help
Cory
 
Cory. Direct persons don't help - they just ignore (MTN Employees) I have many e-mail adress and contact numbers they don't care. I want their CEO's mail adress and all employees refuse to give that to me ...... i wonder why?
 
Message this morning:

From: [email protected] [mailto:[email protected]]
Sent: Tuesday, September 08, 2009 10:20 AM
To: Cory Voigt
Subject: Re: BILLING ENQUIRY. YOUR REF 51015927 [#2222771]
Good day,
Thank you for using Webmaster.
Sorry for the delayed response , we do apologize. For security reasons could you please supply the following :
1.Identification number
2.Address
3.MTN Account number
4.MTN Pin code
5.Bank in use

I replied. Still a bit uneasy about giving them my MTN 'pin'. Let's see wot 'appens
Cory
 
Not much will come of it - fortunately I'm done with MTN... they are the pits when it comes to competent service - best advise is to get as far away as possible.
 
Hello Peeps

I am having dinner on Friday night with George Mazrakis from Carte Blanche. Will bring this issue to his attention.

Will get his contact details and let you all know as to where to send the details to.
 
xrapidx said:
Not much will come of it - fortunately I'm done with MTN... they are the pits when it comes to competent service - best advise is to get as far away as possible.
Click to expand...

Have been MTN free for months now... my next ambition is to be virtually cell phone bill free... use for incoming only. Pity it's not possible for the majority.
 
The_Librarian said:
Why so many top brass people in one company?

:o

Sorry, should've been specific.
Click to expand...

I dunno, mebbe they were interested in employing the best possible candidates? Hard one to answer buddy lol.

@ Bikerza, did you end up coming through here and what transpired of your visit?:)
 
@ Snakepit,

The only response I got was: "been escalated", which of course then prompted me to also escalate my issue to SAPS and ICASA.

But you know, to MTN I'm just the *&%^$ customer and in this country it means - SCREW him.
 
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