More mobile consumer protection

From November 15 all South African WASPs providing mobile content and subscription services via any mobile access technology will have to send subscribers a notification when their bill reaches a threshold of R300. The subscriber has to explicitly provide consent before incurring any further bills for that particular service.
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*applauds*

Hope it will be strictly enforced, with hefty penalties for non-compliance.
 
I want to know how Hugemob.com got hold of my daughters new MTN number. She knows not to subscribe to there services. She was in tears yesterday. Could it be that she has a recycled number?
 
rph72 said:
I want to know how Hugemob.com got hold of my daughters new MTN number. She knows not to subscribe to there services. She was in tears yesterday. Could it be that she has a recycled number?
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I wish the networks would send those recycled numbers to the WASPS to indicate to them that services should explicitely be terminated. I believe this would greatly help all the headaches with incorrect billing and all that follows.
 
That's nice and all but you'd think that it's the consumers responsibility to limit his own bill. Seems like this is just a nice-to-have.

On the other hand.... if they could provide me with a master blacklist on which I can add my number to prevent unsolicited advertising from ALL WASPA members via sms or call in one go that would be great!
 
The_Librarian said:
*applauds*

Hope it will be strictly enforced, with hefty penalties for non-compliance.
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it will be strictly enforced in response to complaints and there are indeed hefty penalties for non-compliance

Tns said:
and how would it be enforced and would they actually listen?
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first step is someone lays a complaint at www.waspa.org.za - if the matter cannot be informally resolved it is passed on to an independent adjudicator who has wide powers to impose penalties if there has been a breach

henno said:
I wish the networks would send those recycled numbers to the WASPS to indicate to them that services should explicitely be terminated. I believe this would greatly help all the headaches with incorrect billing and all that follows.
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iirc the WASPs are only allowed to try and bill for a limited period - less than three months - so that where a number has been recycled it should not get any carry-over from the previous owner

Wyzak said:
That's nice and all but you'd think that it's the consumers responsibility to limit his own bill. Seems like this is just a nice-to-have.

On the other hand.... if they could provide me with a master blacklist on which I can add my number to prevent unsolicited advertising from ALL WASPA members via sms or call in one go that would be great!
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yes it is the consumer's responsibility but the marketing and underhand tactics used to get consumers signed up are more often than not confusing and causing a lot of unhappiness

re the master blacklist / do not call database - it seems we will have this next year when the Consumer Protection Bill is passed into law
 
dominic said:
iirc the WASPs are only allowed to try and bill for a limited period - less than three months - so that where a number has been recycled it should not get any carry-over from the previous owner
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So I take it the networks can only recycle after a minimum of 3 months' inactivity.
 
henno said:
So I take it the networks can only recycle after a minimum of 3 months' inactivity.
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From the WASPA Code of Conduct:

11.2.5. A user must be removed from a subscription service if no successful bills have been processed for that service for more than three months, or if there is an indication from one of the mobile networks that the number is no longer in use.
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