More terrible service from Afrihost

4

4ftersh0ck

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Joined
Feb 22, 2011
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I am so glad that I am finally moving away from Afrihost.

Last week early I cancelled both my contracts. On Thursday I cancelled both my Afrihost Plus accounts (before the 25th).
Monday morning what do I get in my inbox? An invoice for Afrihost Plus x 2.

The chat doesn't work, my last email to them took about 5 or 6 days for a response, so I decided to phone them. I spoke to an agent who said she will need to get it fixed on the system and then phone me back.

Guess what? No phone call. Please can an Afrihost agent PM so I can get this resolved and put this behind me. Thank you
 
4ftersh0ck said:
I am so glad that I am finally moving away from Afrihost.

Last week early I cancelled both my contracts. On Thursday I cancelled both my Afrihost Plus accounts (before the 25th).
Monday morning what do I get in my inbox? An invoice for Afrihost Plus x 2.

The chat doesn't work, my last email to them took about 5 or 6 days for a response, so I decided to phone them. I spoke to an agent who said she will need to get it fixed on the system and then phone me back.

Guess what? No phone call. Please can an Afrihost agent PM so I can get this resolved and put this behind me. Thank you
Click to expand...

Our system would have credited your account in full for the Plus+ products to ensure that you wouldn't be charged for it.

If you can PM me your account details I can double-check for you.
 
Afrigenie, I hope you got my PM as well as the month end is approaching fast.
 
Someone help me i can not connect to the internet since yestetday!!! I cant connect at all!
 
Last edited:
Did you verify that your username and password is correct?
 
My password does not get through anymore, i did mot change it. I really dont know what to do.
 
Does your router sync with your service provider?
 
Have you tried to restore your routers factory settings and then entering your username and password again?
 
Can you test it with an OpenServe account?

Username: guest@openserve
Password: guest

ps. You will only be able to access Telkom sites.
 
Ouch! Hopefully one of the Afrihost Reps will be around soon to check your account settings.
 
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