Mother's ADSL ... scary stuff

You should also phone Telkom and ask them to do a port reset.

Better still, while you are in ZA, I would sign your parents up with a 1mbps Afrihost uncapped bundle (line + data) at R297pm all inclusive. This will mean you need to migrate your line over to Afrihost, but it will allow to support your parents' line from overseas (wherever you are) through the online control panel, and via email. The control panel also allows you to do the port resets yourself.

You should also setup a DynDNS account, so that you can access the router config easily remotely (not completely necessary, as you can log in via the IP address, which you can get from the Control Panel, or even the Afrihost smartphone app.
 
The_Librarian said:
And do the head-desk routine. Repeatedly.

Until the issue is fixed.

Are you sure it's not malware clogging up the line?
Click to expand...

The PC is clean ... I leave it well locked down. None of the worst malware vectors installed: java, adobe pdf ... use chrome as the browser etc.

I've now reset the router and now the the following locally:
Test conducted on Sun Dec 23 2012 21:02:13 GMT+0200 (South Africa Standard Time)

Download Speed: 131 kbps (16.4 KB/sec transfer rate)
Upload Speed: 96 kbps (12 KB/sec transfer rate)
Latency: 141 ms

International errors out.

Please please tell me this isnt normal for a 284 kbps hellkom line ... it was running at full speed in april :cry:
 
Saajid said:
You should also phone Telkom and ask them to do a port reset.

Better still, while you are in ZA, I would sign your parents up with a 1mbps Afrihost uncapped bundle (line + data) at R297pm all inclusive. This will mean you need to migrate your line over to Afrihost, but it will allow to support your parents' line from overseas (wherever you are) through the online control panel, and via email. The control panel also allows you to do the port resets yourself.

You should also setup a DynDNS account, so that you can access the router config easily remotely (not completely necessary, as you can log in via the IP address, which you can get from the Control Panel, or even the Afrihost smartphone app.
Click to expand...

I'm back in april for a longer visit. Will migrate to Afrihost then ... I just have this strong feeling that Hellkom considers the speeds Im getting now "normal" *vomit*
 
It shouldnt be synced at that speed call telkom asap
 
Surprise surprise :whistle:... speeds are back to normal (but still only at 384 kbps sync) this morning. Sounds like it was just good old ISP Over Subscription (TM) by Helkom last night.

ZA:
Test conducted on Mon Dec 24 2012 07:35:49 GMT+0200 (South Africa Standard Time)
Download Speed: 272 kbps (34 KB/sec transfer rate)
Upload Speed: 87 kbps (10.9 KB/sec transfer rate)
Latency: 121 ms

International:
Test conducted on Mon Dec 24 2012 07:37:40 GMT+0200 (South Africa Standard Time)

Download Speed: 162 kbps (20.3 KB/sec transfer rate)
Upload Speed: 67 kbps (8.4 KB/sec transfer rate)
Latency: 268 ms


Time to switch to another ISP methinks ...
 
Helkoms 10210 number isnt working today ... guess they want some peace and quite ;)
 
Got through to hellkom. Now synced at 1024/512. Speedtest:

ZA:
Test conducted on Mon Dec 24 2012 10:23:13 GMT+0200 (South Africa Standard Time)

Download Speed: 472 kbps (59 KB/sec transfer rate)
Upload Speed: 418 kbps (52.3 KB/sec transfer rate)
Latency: 71 ms


International:
Test conducted on Mon Dec 24 2012 10:25:13 GMT+0200 (South Africa Standard Time)

Download Speed: 125 kbps (15.6 KB/sec transfer rate)
Upload Speed: 231 kbps (28.9 KB/sec transfer rate)
Latency: 229 ms

Not exactly lightning fast but considerably better than it was ...
 
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