Moving ADSL line

[Icko]

My ADSL line is currently with Web Africa.

I would like to take Afrihost bundle package.

Phoned them to ask them about moving ADSL like from Webafrica to Afrihost but one can't do that.

Must move it back to Telkom and than to Afrihost.

Did anybody do this exercise before

 

[Robin Hood]

My ADSL line is currently with Web Africa.

I would like to take Afrihost bundle package.

Phoned them to ask them about moving ADSL like from Webafrica to Afrihost but one can't do that.

Must move it back to Telkom and than to Afrihost.

Did anybody do this exercise before

yep its true....i had the same experience...Just BEWARE of your Telkom account...you might be in for a surprise the first month....ask me...

 

[Chevron]

My ADSL line is currently with Web Africa.

I would like to take Afrihost bundle package.

Phoned them to ask them about moving ADSL like from Webafrica to Afrihost but one can't do that.

Must move it back to Telkom and than to Afrihost.

Did anybody do this exercise before

That is the correct process.

 

[Icko]

yep its true....i had the same experience...Just BEWARE of your Telkom account...you might be in for a surprise the first month....ask me...

What happened?

 

[Saajid]

You would normally first migrate your line back to Telkom, and then migrate it to your new ISP. You cannot migrate directly from one ISP to another (as far as I know). I think you have to give MWEB one calendar month notice to cancel any services, which means that you are stuck with them until end of September.

A quicker and cheaper option that I've read about here on the forums is to downgrade your MWEB account to an email only account, and put in a cancellation notice immediately after you've downgraded. You will pay something silly like R25 for the month, instead of you full uncapped package. Do this temporarily so that you can get rid of MWEB quicker and while spending as little money on them as possible. You can then sign up with Afrihost for a data-only package, and begin the process of migrating your line back to Telkom.

See here for more info: Notice to all!!!!!: Mweb downgrade and cancelations!


The migration usually takes about 1 week, but has happened sooner in my experience. Once it is with Telkom, migrate it to Afrihost, and then bundle your line with the capped or uncapped account you signed up for earlier.

Don't worry too much about the billing on the Telkom and Afrihost side. They will both bill you pro-rata for the exact number of days your service was active with each of them. If you've been billed in advance, you will get the difference credited back to you at the end of the month. Both Telkom and Afrihost are pretty good in this regard.

I would keep a very close eye on the MWEB billing, as they sometimes mess it up.

 

[Icko]

You would normally first migrate your line back to Telkom, and then migrate it to your new ISP. You cannot migrate directly from one ISP to another (as far as I know). I think you have to give MWEB one calendar month notice. (See here for more info: Notice to all!!!!!: Mweb downgrade and cancelations!)

A quicker and cheaper option that I've read about here on the forums is to downgrade your MWEB account to an email only account, and put in a cancellation notice immediately after you've downgraded. You will pay something silly like R25 for the month, instead of you full uncapped package. Do this temporarily so that you can get rid of MWEB quicker and while spending as little money on them as possible. You can then sign up with Afrihost for a data-only package, and begin the process of migrating your line back to Telkom.

The migration usually takes about 1 week, but has happened sooner in my experience. Once it is with Telkom, migrate it to Afrihost, and then bundle your line with the capped or uncapped account you signed up for earlier.

Don't worry too much about the billing on the Telkom and Afrihost side. They will both bill you pro-rata for the exact number of days your service was active with each of them. If you've been billed in advance, you will get the difference credited back to you at the end of the month. Both Telkom and Afrihost are pretty good in this regard.

I would keep a very close eye on the MWEB billing, as they sometimes mess it up.

Thanks for explanation but I'm with Web Africa currently will see if they have option like that.

 

[Alton Turner Blackwood]

Eish, some folks! Don't give your line to an ISP! It's such a mission to get it back

 

[Saajid]

Thanks for explanation but I'm with Web Africa currently will see if they have option like that.

Oh crap. How did I miss that. Apologies. Having a blonde moment here. Perhaps WebAfrica do have an option like that.

 

[Saajid]

Eish, some folks! Don't give your line to an ISP! It's such a mission to get it back

I save over R300 per month because I migrated my line to Afrihost, and then bundled it with an uncapped package. Definitely worth the effort. And if I am unhappy with Afrihost's services, I can still leave my line with them, pay R399 per month, and use another ISP. MWEB doesn't allow this. Not sure about the other ISPs.

Afrihost 10mbps uncapped: R797
Telkom 4-10mbps rental: R425
Total: R1224

Afrihost 10mbps uncapped bundle: R897

Difference: R327 saved

 

[Robin Hood]

What happened?

Well, i had a bundled account at Axxess. ( they charge WAY less than Telkom if they handle your adsl line ). Telkom charges ( give or take ) R425 for a 10mbps line...Axxess was about R200+ if i'm not mistaken. Telkom charged me for 2 months ONE SHOT...dunno why, but i think it was because they never charged me for the first month (during the "line take-back...or whatever you call it). No, they dont "overcharge" you...its just that sometimes (as in my situation), they deducted my adsl line accordingly to THEIR price x 2...

 

[Robin Hood]

I save over R300 per month because I migrated my line to Afrihost, and then bundled it with an uncapped package. Definitely worth the effort. And if I am unhappy with Afrihost's services, I can still leave my line with them, pay R399 per month, and use another ISP. MWEB doesn't allow this. Not sure about the other ISPs.

Afrihost 10mbps uncapped: R797
Telkom 4-10mbps rental: R425
Total: R1224

Afrihost 10mbps uncapped bundle: R897

Difference: R327 saved

if i may ask Saajid...How long have you been with Afrihost with THIS package? and also...if you ever were shaped, at about how many gigs was it?

 

[AfriMan]

My ADSL line is currently with Web Africa.

I would like to take Afrihost bundle package.

Phoned them to ask them about moving ADSL like from Webafrica to Afrihost but one can't do that.

Must move it back to Telkom and than to Afrihost.

Did anybody do this exercise before

Telkom require that lines need to be moved back to them first and do not allow direct transfer between ISPs. It is, however, usually a very smooth process with no downtime. Moving back to Telkom is usually quick, though ISPs generally make this coincide with month end for billing purposes. Once it's with Telkom, you can sign up with us on our website and we sort everything out with Telkom.

 

[Icko]

Telkom require that lines need to be moved back to them first and do not allow direct transfer between ISPs. It is, however, usually a very smooth process with no downtime. Moving back to Telkom is usually quick, though ISPs generally make this coincide with month end for billing purposes. Once it's with Telkom, you can sign up with us on our website and we sort everything out with Telkom.

Thank you

 

[Saajid]

if i may ask Saajid...How long have you been with Afrihost with THIS package? and also...if you ever were shaped, at about how many gigs was it?

I tend to chop and change packages quite often. This is only the 2nd month for me on 10mbps uncapped bundle at R897. Prior to that I was on 100GB + 10mbps line bundle for R697, and prior to that 4mbps uncapped bundle running on a 10mbps line also at R697.

Prior to that I was with MWEB, WebAfrica 30GB RedAfrica special, Afrihost capped 10GB, SAOL uncapped 384kbps, and prior to that I can't remember.

I currently use the 10mbps uncapped for streaming Netflix and HuluPlus on my TV, through a Roku 3 media player. So far it's been working 100% all the time. No buffering or slow downs, and running at 720p all the time. If my TV was 1080p, I would run it higher, and I'm sure the line and package would handle it just fine.

I sometimes also download torrents while streaming Netflix/Hulu, and still get the full experience. I do about 200GB per month. 75% of this streaming traffic, and the rest is torrents, downloads, browsing, email and other regular stuff.

I don't ever recall being shaped or throttled, but then I don't use as much as others do. 100-200gb is small change compared to the 500GB - 1TB that others consume. Right now my usage for August is sitting on 40GBs.

 

[McGuywer]

Telkom require that lines need to be moved back to them first and do not allow direct transfer between ISPs. It is, however, usually a very smooth process with no downtime. Moving back to Telkom is usually quick, though ISPs generally make this coincide with month end for billing purposes. Once it's with Telkom, you can sign up with us on our website and we sort everything out with Telkom.

Hi Afriman,

How long does it take to move an ADSL line from Telkom to Afrihost? I ordered a capped ADSL bundle on Friday and don't see the line yet in the Client Zone.....

 

[AfriMan]

Hi Afriman,

How long does it take to move an ADSL line from Telkom to Afrihost? I ordered a capped ADSL bundle on Friday and don't see the line yet in the Client Zone.....

It can take up to 14 days to move an active line from Telkom to us. You don't need to worry though becuase you won't be billed until the line moves to us (and Telkom won't overbill on their side) and your line will stay up the entire time.

Also, if you're in a bundle, you still get discounts on data if they are applicable for that particular bundle

 

[McGuywer]

Thanx Afriman.

Should I be worried that it doesn't show in the CZ?

 

[AfriMan]

Thanx Afriman.

Should I be worried that it doesn't show in the CZ?

I don't think it shows until the line arrives - but I could be wrong about this. Drop me a PM and let me see what status your line is at. I'll also check whether it's supposed to be displaying somewhere

 

[riaan199]

I had some moving problems first time round when i moved my line was cancel and then i had to reactivate it when the telom bill came they charged me everything 3 times on my telkom account, when i phoned them they told me as soon as you change something on your account they cancel everything and reactivate it and charge for a hole month and the fault was with them in the first place every time i phoned them i kept getting idiots on the other side, so i asked to speak to someone that's afrikaans and it took them forever to get someone to phone me back was a lady from witbank and she sorted everything out for me cant remember her name