In October last year I changed over to MTN because their 3G service in my rural area was the only really workable one around (we don't have landlines, the cables were stolen 6 years ago).
So I bought a new 602 modem to go along with my I3 desktop Haswell Core I3 etc with Windows 8 , bliss, system worked beautifully.
Then I updated to Windows 10 and the system was just fine for a few weeks but started playing up, eventually I couldn't connect at all only a green or red light on the modem, so I took it back to the MTN shop where I bought it.
Horrors, they had no means to test it and told me it had to be sent into the repair division in Durban which would take about 3 weeks, I explained I would lose quite a lot of prepaid data which didn't seem to bother the MTN saleslady at all.
So in desperation I bought another 602 modem but after 2 weeks of good service that modem packed up just like the original. I took them to the MTN shop where after nearly 2 hours of standing around and talking to the consultant I was told the 602 isn't compatible with Windows 10, a fact(?) which doesn't appear anywhere in MTN literature or in the 602 operating manual.
The consultant suggested I upgrade to the next modem. So let's look at the costs, I paid R600 for the modems and lost R500 worth of prepaid data, in addition the new modem is R799. I emailed MTN and have only had an acknowledgment of receipt of the email nothing else.
Not good enough MTN!
So I bought a new 602 modem to go along with my I3 desktop Haswell Core I3 etc with Windows 8 , bliss, system worked beautifully.
Then I updated to Windows 10 and the system was just fine for a few weeks but started playing up, eventually I couldn't connect at all only a green or red light on the modem, so I took it back to the MTN shop where I bought it.
Horrors, they had no means to test it and told me it had to be sent into the repair division in Durban which would take about 3 weeks, I explained I would lose quite a lot of prepaid data which didn't seem to bother the MTN saleslady at all.
So in desperation I bought another 602 modem but after 2 weeks of good service that modem packed up just like the original. I took them to the MTN shop where after nearly 2 hours of standing around and talking to the consultant I was told the 602 isn't compatible with Windows 10, a fact(?) which doesn't appear anywhere in MTN literature or in the 602 operating manual.
The consultant suggested I upgrade to the next modem. So let's look at the costs, I paid R600 for the modems and lost R500 worth of prepaid data, in addition the new modem is R799. I emailed MTN and have only had an acknowledgment of receipt of the email nothing else.
Not good enough MTN!
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