So I took out a new contract with MTN last week, I am porting my Vodacom number to MTN. The courier came on Tuesday with the sim card. The next day I phone the activation centre, give them the details, and they say they will do it...
Now, two days later I decide to check on the status of what's going on, so I phone the activation centre at 3 o clock. I get a message saying they are closed, and the message then goes on to tell me that their office hours are from 8-5 on weekdays. Last time I looked Friday was a weekday. So why are they closed at three?
Now I phone the customer care as I don't know who else to phone. They say no for number porting I must now phone the porting centre. So I phone them and wait for 30minutes with no luck.
I phone the customer care back and ask why the activation centre is closed at 3 o clock. They say they don't know. So I then ask my query again. They say I must now contact MTN direct.
I phone MTN direct and tell them my story that i would like to inquire about the status of my activation. The guy picks up that nothing has been done and he says I need to talk to the person who sold the contract to me. He transfers me and I wait another 20minutes before putting the phone down and trying again. I phone MTN direct and speak to a different guy who straight away transfers me to the activations centre where I am greeted with them being closed.
So I phone MTN direct again. I speak to the guy I spoke to the first time round who says he needs to transfer me to the sales person again. He now says to me she is expecting my call. So I wait for another 15minutes before I am disconnected from them.
So I phone back.
The sales person answers! She then proceeds to tell me that the ONE porting specialist is not in as they have been on sick leave for two days and so NOTHING has been done and I have to wait till Monday now.
I feel so furious and frustrated knowing there is now nothing I can do.
Now, two days later I decide to check on the status of what's going on, so I phone the activation centre at 3 o clock. I get a message saying they are closed, and the message then goes on to tell me that their office hours are from 8-5 on weekdays. Last time I looked Friday was a weekday. So why are they closed at three?
Now I phone the customer care as I don't know who else to phone. They say no for number porting I must now phone the porting centre. So I phone them and wait for 30minutes with no luck.
I phone the customer care back and ask why the activation centre is closed at 3 o clock. They say they don't know. So I then ask my query again. They say I must now contact MTN direct.
I phone MTN direct and tell them my story that i would like to inquire about the status of my activation. The guy picks up that nothing has been done and he says I need to talk to the person who sold the contract to me. He transfers me and I wait another 20minutes before putting the phone down and trying again. I phone MTN direct and speak to a different guy who straight away transfers me to the activations centre where I am greeted with them being closed.
So I phone MTN direct again. I speak to the guy I spoke to the first time round who says he needs to transfer me to the sales person again. He now says to me she is expecting my call. So I wait for another 15minutes before I am disconnected from them.
So I phone back.
The sales person answers! She then proceeds to tell me that the ONE porting specialist is not in as they have been on sick leave for two days and so NOTHING has been done and I have to wait till Monday now.
I feel so furious and frustrated knowing there is now nothing I can do.
