MTN BIlling gone haywire

M

matewis

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Ok so I am loosing faith in MTN.

I've been on a 2GB bundle for almost a year now without problems.

For the last month my unbilled balance have included R2000 for the 2GB bundle.

I called 808 and they said it showed correctly on thier side - R389, so I left it

Now the invoice went through that included the R2000? WTF?? :eek:

Call centre can't seem to help me so I'm waiting for Billing to get back to me.

Can you people check your bills at mtn active or *162# and just make sure it's an anomality on my side.
 
Ok, after not hearing from MTN I called them again.

It seems like a, issue with EVERYONE on a 2GB package, their technicians are working on it.
 
You also got it showing up the whole "HSC CORP+ - MTN50TU" for R2000 ex VAT instead of the regular 2GB bundle? Phoned MTN up a couple of weeks ago and they said it would be sorted out in 3 days, but still nothing reflected on my statement. There were a bunch of other people who were also complaining about it on Hello Peter, and they seemed to get it fixed, so I'm not sure what's going on.
 
Yea, spoke to them again yesterday after getting an invoice for R2500. They assured me it's corrected on their side and it won't be taken from my bank account. Let's wait and see.
 
Please PM me your number and I'll have this looked into.
 
Well MTN is F'ing useless. :mad:

R2409 taken out my bank account instead of the normal R500 odd. You have better luck with them, matewis?

Does MTN have a proper CRM system to track open tickets and actually make sure that things are resolved before they close them off? Are there any supervisors watching over this mess at all? This wasn't a "funny" problem like intermittent signal loss, this was a clear as day billing error. You close the ticket off when the problem is resolved.

Ugh, frustrating, I'm just glad it's still the beginning of the month so it doesn't mess up the budget as badly (if they can reverse the charge soon). Time to call 808 tomorrow.
 
They took the normal amount off my account, so I am a bit less pissed.

Sorry to hear about your luck km2.

But on mtnactive my next bill seems to head in the same direction. Wonder if I need to call them before the bill run next month and make sure they don't overbill me.

How can a company like MTN not fix this in a coupl eof days. Wonder how many people out there have the same issue.

This is pathetic.

And unfortunately MTN 3G is the only decent internet I can get at my place. No bloody DSL port available till next year.
 
My bills with my 2GB contract at MTN is in general just shocking. I'm half the time too afraid to use it, and now use Vodacom prepaid most of the time.

I haven't looked what my stuff looks like [mtnactive is dead and slow as usual] , but i've been hit with R2k bill every 2nd month [my own fault of course, but also MTNs for not letting me know i'm going out of bundle] , so i wouldn't even notice this kind of mistake.

I hope they don't wait for people to log a call before fixing it, that'll be absurd. I had a R2k bill last month and assumed it was just me going out of bundle again after a big download...

I have so much waste with MTN, it's cheaper to actually to NOT use the 2GB bundle past 1GB and get a 1GB vodacom bundle... [yes 3GB [of which 1GB is lost] is cheaper than straight 2GB for me]
 
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Called MTN up, apparently the first person I had spoken to had logged it under "Itemised Billing complaint" instead of "Billing error", thus the ticket just sits there permanently open with no one touching it. Apparently no one at MTN who deals with "Itemised Billing" complaints is empowered enough to reroute an open ticket to the right department, they'd rather just leave it open till you call again.

Now I call them up again on the 8th to nanny them along and make sure they haven't gotten anything wrong again.

Diablous: I agree that it can be a lot harder to tell exactly how much data you've used with MTN Actives site compared to V4M, but when their main billing system is as broken as this you can see why they don't spend time adding "fancy" features like being able to properly limit OOB usage.
 
Why can they not get something as simple as this right ????
 
I had exactly the same issue.
Went in and they told me they corrected it. Yet it still shows on my invoice. Let's see if it goes off or not, but if it does, I'm going legal immediately.
 
matewis said:
Ok so I am loosing faith in MTN.

I've been on a 2GB bundle for almost a year now without problems.

For the last month my unbilled balance have included R2000 for the 2GB bundle.

I called 808 and they said it showed correctly on thier side - R389, so I left it

Now the invoice went through that included the R2000? WTF?? :eek:

Call centre can't seem to help me so I'm waiting for Billing to get back to me.

Can you people check your bills at mtn active or *162# and just make sure it's an anomality on my side.
Click to expand...

Well, I think it's all aspects of "billing" that have gone haywire
- I have 2 numbers - one for voice calls in one for data (also on a 2G bundle - so...for starters - I didn't recieve accounts in the post for July or Aug, then in Sept I got a statement without invoices or itemised billing, and now for Oct, I got the statement in one envelope and the (voice) invoice and itemised in another envelope...but no invoice for my data line...(Billing Department say refer to 808 - 808 say they will log the billing query??!?)

Then of course there is just the impossibly high data accounts I got when there was no connectivity...(see my other posts)
 
km2 said:
You also got it showing up the whole "HSC CORP+ - MTN50TU" for R2000 ex VAT instead of the regular 2GB bundle? Phoned MTN up a couple of weeks ago and they said it would be sorted out in 3 days, but still nothing reflected on my statement. There were a bunch of other people who were also complaining about it on Hello Peter, and they seemed to get it fixed, so I'm not sure what's going on.
Click to expand...

Pls look at this and PM me your experience
http://mybroadband.co.za/vb/showthre...96#post2379396
 
Why do you guys bother with cellphone providers? why not get adsl?
 
I'm waiting but there are no prots available, and MTN is the only other other option.

Apparently Telkom says the exchange should be upgraded by March...
 
I use my Motorola V360 (Edge) as a modem only because when I use my F@stlink I use more megabucks as it is fast.
I only go onto the web for an hour during the week and only on text sites like this. Have to get up at 04.30.
My bill shows I had used 170MB in one hour. Good grief. This would take all night with Edge.
From now on I will keep a log every day with both DUMeter and NetMeter.
 
You're not alone...

matewis said:
Me too have a 2GB and for the last 4month I received a nice R472 bill for the MYChoice at MTN. Then suddenly in May my account was R2036, I made 100 phone calls , went to see MTN (after standing in an hour que) got 3 promises that MTN - managers will phone me, but still nothing happened. They too told me that their billing and data-updates was behind schedule etc etc and so they deducted this amount for this month.

However, today when I looked at my unbilled account, it showed I owe R3000 and the month is not even haflway through...what will my account be next month? and the month after??? I can't afford so much!!!!!!!!

MTN are terrible at providing service and clearly can't keep up the pace of doing business. I cancelled my contract on Monday last week AND WILL NEVER DO BUSINESS WITH THEM AGAIN, cause clearly they do not wanne help us, but it is very easy to take money from us as they wish!
Click to expand...
 
MS2 said:
matewis said:
Me too have a 2GB and for the last 4month I received a nice R472 bill for the MYChoice at MTN. Then suddenly in May my account was R2036, I made 100 phone calls , went to see MTN (after standing in an hour que) got 3 promises that MTN - managers will phone me, but still nothing happened. They too told me that their billing and data-updates was behind schedule etc etc and so they deducted this amount for this month.

However, today when I looked at my unbilled account, it showed I owe R3000 and the month is not even haflway through...what will my account be next month? and the month after??? I can't afford so much!!!!!!!!

MTN are terrible at providing service and clearly can't keep up the pace of doing business. I cancelled my contract on Monday last week AND WILL NEVER DO BUSINESS WITH THEM AGAIN, cause clearly they do not wanne help us, but it is very easy to take money from us as they wish!
Click to expand...

Just something to check on, make sure MTN is actually -billing- you [as in taking the money]. The last 4 months MTN mysteriously stopped billing my credit card, i didn't notice, MTN also did not bother telling me [bastards].

After 3 months i suddenly saw i have R1600 outstanding and had to pay in the full amount. Initially i also thought wtf, how did i run up a bill like that? When in fact i simply never paid for the last few months.

I also noticed my credit card details -keeps- being displayed wrong [wrong expiry date] on MTNActive ...no matter whether i phone them to insert it or whether i change it myself. So i won't be surprised if MTNs system is buggered and using incorrect details when billing my CC.

I am currently paying my bill at the shop , cash....sad sad sad.
Click to expand...
 
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