MTN Billing period?

xrapidx

xrapidx

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Does anyone know how the billing periods at MTN work? Mine is the 20th, but I'm not sure if it starts on the 20th, or ends on the 20th....

I've got about 450MB left on my data bundle, and need to download a service pack.
 
You must distinguish between billing day [the period where they make you pay]
and invoice day [the period where all your bundles/free minutes reset].

Invoice day is when your bundle will reset . This is almost always either the 13th or 26th (you can't pick this, it depends on day of month you signed your contract).
The 20th sounds like your billing date.
 
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My new bundle kicks in on the 21'st
 
I just phoned 808 this morning and asked about this - free minutes & bundles restart the 21st (i.e. midnight of the 20th). This is independent of the date your account gets debited .
 
Where can you find out when your new MTN Contract gets its new minutes etc?
 
This is MTN, you probably can't, and when they give you a date, you'll probably need a time too, which changes.
 
xrapidx said:
This is MTN, you probably can't, and when they give you a date, you'll probably need a time too, which changes.
Click to expand...

This query of yours ended on my desk the other day, via Brenda

The billing period as metioned above runs from 20th to the 20th
But depending on the Bill runs that needs to push thru etc. The new allocation is ussually at 17:00 on the 20th. That is why there is a 2 - 24 hour clause on your contract. The safest is to check it after 17:00 on the cycle date.
 
Pitbull said:
This query of yours ended on my desk the other day, via Brenda

The billing period as metioned above runs from 20th to the 20th
But depending on the Bill runs that needs to push thru etc. The new allocation is ussually at 17:00 on the 20th. That is why there is a 2 - 24 hour clause on your contract. The safest is to check it after 17:00 on the cycle date.
Click to expand...

Yes - doesn't help me when I called 808 on the 20th and was assured it only ends at 00:00. The reason for my complaint: because of what I was told, I happily downloaded 250MB that was 'apparentlly' going to come off my old bundle, and didn't.

I keep hearing about this contract, but I don't recall signing one, maybe I should request a copy.
 
xrapidx said:
Yes - doesn't help me when I called 808 on the 20th and was assured it only ends at 00:00. The reason for my complaint: because of what I was told, I happily downloaded 250MB that was 'apparentlly' going to come off my old bundle, and didn't.

I keep hearing about this contract, but I don't recall signing one, maybe I should request a copy.
Click to expand...

I'll e-mail you a copy of the term & conditions on the back of the contract
 
Its ok... I actually want to see one with my signature, I have all the documetation at home, I only remember signing the application form, and the delivery note.
 
I see something there are terms on the application form. I wonder if its valid as an illegible fax.
 
..actually. doesn't really matter, as discussed with Brenda, I'll cancel my bundle on the 19th. Issue resolved.

Only issue I still have, and will not let go, is Daryn's lack of manners.
 
xrapidx said:
..actually. doesn't really matter, as discussed with Brenda, I'll cancel my bundle on the 19th. Issue resolved.

Only issue I still have, and will not let go, is Daryn's lack of manners.
Click to expand...

Dylans supervisor Vusi is one of my closest friends, il address the matter with him today- i do apologize for any offense caused in this regard XrapidX

please pm me your details
 
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No problem. Its just shocking that companies allow employees to get away with it. Go listen to the recording, at no stage was I rude, I was just insisting on speaking to a 'higher' person to try get the issue resolved.

If I treated any of my clients like that, I wouldn't expect to still be working.

P.S. The excuse I am expecting from MTN is that Dylan thought the call was over and that I was happy <-- this is most definatly not what happened, and can clearly be heard during the call.
 
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xrapidx said:
No problem. Its just shocking that companies allow employees to get away with it. Go listen to the recording, at no stage was I rude, I was just insisting on speaking to a 'higher' person to try get the issue resolved.

If I treated any of my clients like that, I wouldn't expect to still be working.

P.S. The excuse I am expecting from MTN is that Dylan thought the call was over and that I was happy <-- this is most definatly not what happened, and can clearly be heard during the call.
Click to expand...

I understand, just need ure cell number and time date of call,many thanks.
 
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