MTN billing problems

[FHTheron]

Can you get blackberry on a prepaid sim?

I will cancel my contracts one by one as they expire, going to prepaid and just for the spite of it going to vodacom for it. Got an SMS the other day to expect a courtesy call for an upgrade soon... Can't wait for that call.

 

[Fudzy]

Interesting, I asked a question about when I would be billed seeing as I opened the account at the middle of last month. Looks like I'll be charged pro-rata at the end of June.

 

[Johand]

MTN has a dedicated team that investigates each query or complaint on a case-by-case basis to ensure that we continually treat our loyal subscribers with care and respect,” said Eddie Moyce

What has this guy been smoking? Response to my hellopeter complaint on 27 Jul 09 :

Hello johan000,

Thank you for your posting

As per our telephonic conversation ,the query has been escalated to relevant department. A consultant will be contacting you shortly

Regards,
MTN Service Provider2.

I have been waiting two weeks for almost a year. One year later, their opening and closing balances does not tally with the transactions on my latest statement. In fact I am going to post a hellopeter complaint again...

 

[entrepr]

If only Moyce was telling the truth

My experience has been rather otherwise

 

[unskinnybob]

Amazingly no MTN representative posts... I guess they know how bad their company sucks by now. Or they're too busy blowing vuvuzelas, sucking eachother's AYOBAness.

 

[atmosphere]

I think all of us with these Sept - Dec billing problems should go see a lawyer or something... one by one we'll never get past this... all i want to do is to cancel my contract and for them to write off that debt i supposed owe them. I don't care about the monthly carry-over minutes i lost or the Autopage/Vitality/Discovery Debit order money i'm losing each month (±R200 per month) because i now have to pay them manually... i just want out... because clearly MTN is not the better connection as they used to be back in 1998 when i got my 1st phone.