MTN billing ...

I don't see how MTN is doing something particularly wrong here... you used a service you weren't supposed to and were charged. Sounds pretty normal to me.

If I go to a petrol station and pump my car full of gas because I happen to have one of the dallas chips they use to activate the pump, I'm still liable for the cost. Saying "But nobody told me I wasn't allowed to use the chip!" wouldn't make any difference.
 
fismail said:
everytime an internet banking payment is made , the notice is sent to [email protected] with my cell number as the subject unless of course you have a more efficient procedure w.r.t this.

that funds was transferred this morning after I pm'ed you.
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No you where referring to a R 1200.00 that is to be refunded to you :confused:
 
fismail said:
not acceptable to me.
no-one ever communicated with me that 0831237667 is only for use by dealers and numerous questions to MTN staff at Century City and even to 808 never ever confirmed that is was chargeable to a subscriber until I got my bill for the last cycle.
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Okey, I read the posts up to this point. I have used that number myself as it was given to me to place an order. No one told me it was a free call so I excepted that since its not the 808 free call, I would be charged for it. Now why is this a difficult issue ? How much was that call ?
 
Yogotta B. Kidding said:
Okey, I read the posts up to this point. I have used that number myself as it was given to me to place an order. No one told me it was a free call so I excepted that since its not the 808 free call, I would be charged for it. Now why is this a difficult issue ? How much was that call ?
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:cool:
 
Read some more , perhaps you should find the amount of all my calls to 0831237667 ( MNP )

Pitbull is sorting this out w.r.t my account.

Yogotta B. Kidding said:
Okey, I read the posts up to this point. I have used that number myself as it was given to me to place an order. No one told me it was a free call so I excepted that since its not the 808 free call, I would be charged for it. Now why is this a difficult issue ? How much was that call ?
Click to expand...
 
fismail said:
Read some more , perhaps you should find the amount of all my calls to 0831237667 ( MNP )

Pitbull is sorting this out w.r.t my account.
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Your account is correct. No sorting out there as discussed.

I'm sorting out your handset problem yes.
 
Darn.Looks like i underpayed the bill by R70.Didnt include sufficient cash for my datacard subscription.Must I transfer another R100 Pitbull or should I overpay by R100 on the next bill?
Why when using *162*pincode# do I not see how much free mins and bundled sms'es I have.When do those figures update ? Is it when payment is received which in this case is 5 days later since I made part payment or does it just update anyways?
I normally do EFT for MTN on 7th day of each new month and since MTN is also with ABSA , payment should be reflected within 24 hours.
 
fismail said:
Darn.Looks like i underpayed the bill by R70.Didnt include sufficient cash for my datacard subscription.Must I transfer another R100 Pitbull or should I overpay by R100 on the next bill?
Why when using *162*pincode# do I not see how much free mins and bundled sms'es I have.When do those figures update ? Is it when payment is received which in this case is 5 days later since I made part payment or does it just update anyways?
I normally do EFT for MTN on 7th day of each new month and since MTN is also with ABSA , payment should be reflected within 24 hours.
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I've asked Pitbull to advise

MTNDD
 
Got a automated call from 808 at 10h13 this morning , tells me my outgoing calls are to be suspended , please look into this asap , I can still make calls but full payment should by now reflect on the MTN side , can you guys see any pending suspensions on my account and cancel them ?

MTN_Data_Dude said:
I've asked Pitbull to advise

MTNDD
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Well since this is all still going public, i think MTN is correct here . If you are lucky to get the direct number of the MTN CEO and call him up to fix your bill, i wouldn't expect it to be a free call...likewise with any other number that is not officially a "customer care" number. Also i always assume if i have to type the full number [as opposed to just typing 555, 101, 141, 173 etc] then it's gonna be a paid call...
 
fismail said:
Got a automated call from 808 at 10h13 this morning , tells me my outgoing calls are to be suspended , please look into this asap , I can still make calls but full payment should by now reflect on the MTN side , can you guys see any pending suspensions on my account and cancel them ?
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I don't have access to MTNSP's systems - Please PM me your cell number I'll get one of the sup's of Pitbull to give you a call ASAP

MTNDD
 
whatever you say boss , when its not your money then all you'll ever do is think.
so think some more in another thread if you got complaint or praise.
cheers.

diabolus said:
Well since this is all still going public, i think MTN is correct here . If you are lucky to get the direct number of the MTN CEO and call him up to fix your bill, i wouldn't expect it to be a free call...likewise with any other number that is not officially a "customer care" number. Also i always assume if i have to type the full number [as opposed to just typing 555, 101, 141, 173 etc] then it's gonna be a paid call...
Click to expand...
 
Thanks I've sent this off to MTNSP will keep you posted

MTNDD
 
fismail said:
dankie , thank you , awaiting a reply before my outbound calls , sms and mms and gprs sessions get chopped ... if the pending suspension is still due to be actioned....
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@fismail

Has anyone called you yet?

MTNDD
 
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