MTN Black Friday Discussions

Can those who also have the 400gb deal expiring tomorrow post a screenshot of what their bill is showing at in the MTN app or just post the amount
 
My bill shows R358,04
Received an sms about 3 weeks ago the new bill will be R1700.
Next bill date is 12 November
 
  • Wow
Reactions: SHL
Got a call from them to "upgrade". 100 minutes and 10GB for R299. Which is worse than what I have at twice the price...
 
Leisure Larry said:
Shoulda told them to 'say my name out loud'

For R299 you can get 10GB, unlimited calls and Sms with SuperFlex
Click to expand...
Told her the same thing, and it's s a pathetic offer compared to what I have. "Er er let me check and call you back"...
 
Leisure Larry said:
My bill shows R358,04
Received an sms about 3 weeks ago the new bill will be R1700.
Next bill date is 12 November
Click to expand...
I also got that in an email but why would the new amount not be showing on the MTN app
Bunta said:
As did mine on the app, 2 days later, i Received my Actual Invoice....

View attachment 1862123
Click to expand...
Dammit!
Did you decide to pay it to ensure you can upgrade the BF deals on the day?
 
airborne said:
I also got that in an email but why would the new amount not be showing on the MTN app

Dammit!
Did you decide to pay it to ensure you can upgrade the BF deals on the day?
Click to expand...

Well I was told if I upgrade to another option that was available last week, i wont be able to upgrade for BF deals This week or when they are released.
Also, I need the Data (At least 200gb of it), shared between 4 Family members.
I downgraded 2 other contracts in Jan this year from R250ish each to R51 each (they getting 125mins anytime) and sharing data from this data account. So the R400 pm savings since Jan works out to about R4k. So paying an extra R1300 this one month is a sacrifice i was willing to make.
BUT, I have also Emailed MTN asking why was my First Month Charged Pro Rata (on this 36 month Contract) But the last month, they charging me full? Contract started on 30 Nov 2022, so should end on 29 Nov 2025.
But they ended it on 5 November 2025. No Doubt they will come up with some BS excuse.

Anyways, i could also make up some of the shortfall by "Sharing the Excess DATA on this contract with anyone who needs data"
 
After that massive disappointment I called retentions myself and got offered these options for minutes+data.

Leisure Larry said:
BF Retention deals

20GB + 75 min @ R149
15GB + 525 min @ R219
50GB + 125 min @ R279
Not sure of period, 24 or 36 month.

250GB @ R389 x 12 months {70GB shareable}
Click to expand...

Took the middle one, because it's the same package I'm currently on, but R70 more expensive. Still decent value.

These are 24 month contracts so we'll have to go through this again in 2 years time...
 
Bunta said:
Well I was told if I upgrade to another option that was available last week, i wont be able to upgrade for BF deals This week or when they are released.
Also, I need the Data (At least 200gb of it), shared between 4 Family members.
I downgraded 2 other contracts in Jan this year from R250ish each to R51 each (they getting 125mins anytime) and sharing data from this data account. So the R400 pm savings since Jan works out to about R4k. So paying an extra R1300 this one month is a sacrifice i was willing to make.
BUT, I have also Emailed MTN asking why was my First Month Charged Pro Rata (on this 36 month Contract) But the last month, they charging me full? Contract started on 30 Nov 2022, so should end on 29 Nov 2025.
But they ended it on 5 November 2025. No Doubt they will come up with some BS excuse.

Anyways, i could also make up some of the shortfall by "Sharing the Excess DATA on this contract with anyone who needs data"
Click to expand...
I took out the contract on 28 Nov and it ended on 5 Nov.MTN haven't answered as to why it ended early.Hopefully they have good bf deals come 24 Nov. Last year's deals was sad.
 
Bunta said:
Well I was told if I upgrade to another option that was available last week, i wont be able to upgrade for BF deals This week or when they are released.
Also, I need the Data (At least 200gb of it), shared between 4 Family members.
I downgraded 2 other contracts in Jan this year from R250ish each to R51 each (they getting 125mins anytime) and sharing data from this data account. So the R400 pm savings since Jan works out to about R4k. So paying an extra R1300 this one month is a sacrifice i was willing to make.
BUT, I have also Emailed MTN asking why was my First Month Charged Pro Rata (on this 36 month Contract) But the last month, they charging me full? Contract started on 30 Nov 2022, so should end on 29 Nov 2025.
But they ended it on 5 November 2025. No Doubt they will come up with some BS excuse.

Anyways, i could also make up some of the shortfall by "Sharing the Excess DATA on this contract with anyone who needs data"
Click to expand...
That's my logic as well, to save in the long run I'll have to take it on the chin now but we just have to hope they actually have some decent deals on BF itself. Come on MTN don't let us down!!
 
airborne said:
That's my logic as well, to save in the long run I'll have to take it on the chin now but we just have to hope they actually have some decent deals on BF itself. Come on MTN don't let us down!!
Click to expand...
You guys are brave for taking the chance that they are not going to stuff up your billing, in the hope of maybe getting something better...
 
airborne said:
That's my logic as well, to save in the long run I'll have to take it on the chin now but we just have to hope they actually have some decent deals on BF itself. Come on MTN don't let us down!!
Click to expand...
Worth a Shot.
Emailed this to one of the retentions people I spoke to last week, she sent it on to Customer care.
MTN Customer care.jpg
 
Bunta said:
Worth a Shot.
Emailed this to one of the retentions people I spoke to last week, she sent it on to Customer care.
View attachment 1862388
Click to expand...
Just spent quite a bit of time online with both retentions and upgrades. about the same topic

Agent informed that the reason the contract ends on 11th is because mtn billing cycle runs on 12th and they need to end the contract before the next billing cycle. Didnt want to engage on the 35mths and 11 days vs 36mths contract duration and just kept repeating "the system says youve had it for 36 months because its november"

Retentions repeated same deals others have listed in this group and reckons they won't be getting anything better.

I've elected to just wait a week and see what plays out, got cheated out of my extra gigs 24tmhs into 36mth contract anyway and ended up just letting that fight go as I had access to a large datashare.
 
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