MTN Black Friday Discussions

RVR said:
Do you guys think 500gig is enough for streaming movies and music?

Not every day but like maybe 3/4 times a week.
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So netflix needs 1 gig per hour SD and 3-4Gig per hour HD ...

Youtube would be similar .. so say on average 4 gig per hour HD ... and you're looking at 125 hours of netflix or youtube.

That allows say 4 hours of watching per day for 30 days
OR if they watch for 4 days per week they can watch 6 hours of watching 3/4 times per week ..
 
abzob said:
My 400GB night data says expiring also, not recurring.
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My night data also says expires. Don't know why I thought it was recurring unless they changed it but I think I probably just saw wrong. I think maybe because the night data says expires the 12 of December, that's when my data usually resets, the anytime data expires on the 17 of January.
 
Stevewarren said:
My night data also says expires. Don't know why I thought it was recurring unless they changed it but I think I probably just saw wrong. I think maybe because the night data says expires the 12 of December, that's when my data usually resets, the anytime data expires on the 17 of January.
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If I remember correctly my 60+60 base night data rolled over just not the promo night data
 
When does tge promotional data and minutes get loaded? I received sms for the made foe me xs minutes and data but it does not include the additional minutes as discussed with the agent?
 
cenredash said:
So netflix needs 1 gig per hour SD and 3-4Gig per hour HD ...

Youtube would be similar .. so say on average 4 gig per hour HD ... and you're looking at 125 hours of netflix or youtube.

That allows say 4 hours of watching per day for 30 days
OR if they watch for 4 days per week they can watch 6 hours of watching 3/4 times per week ..
Click to expand...
Thanks for the breakdown!
 
eyjey said:
I have a similar thing now, i just upgraded to 500GB+500GB, my balance is now 200GB+ but when I go to the app's datashare section, it says i'm sharing 70GB with other people. But that's from the balance of my previous contract, not from the newly loaded bundle.
retentions lady told me only the 100GB promo isn't shareable, but looks like the whole thing might not be shareable
@airborne did you manage to share any of the 400GB?
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I called and inquired about this, the deal was supposed to be 100gb anytime +100gb night then 400gb promo anytime, 400gb promo night time. The 100gb anytime would have been shareable. The issue is that the contract isn't configured properly, its giving us 100gb promo anytime, 100 gb promo night time and 400gb once off anytime and 400gb once off night time.

This is a big problem, it means during the next date that our data renews we'll get 100gb+100gb (basically 800gb less) and nothing for datashare. The consultant logged the issue but I think more people need to log it so they're aware that its widespread
 
silkman said:
When does tge promotional data and minutes get loaded? I received sms for the made foe me xs minutes and data but it does not include the additional minutes as discussed with the agent?
Click to expand...
Also still waiting for promo bundles to be added. I have everything on email so will follow up ina few days if not loaded..
 
Lishen23 said:
I called and inquired about this, the deal was supposed to be 100gb anytime +100gb night then 400gb promo anytime, 400gb promo night time. The 100gb anytime would have been shareable. The issue is that the contract isn't configured properly, its giving us 100gb promo anytime, 100 gb promo night time and 400gb once off anytime and 400gb once off night time.

This is a big problem, it means during the next date that our data renews we'll get 100gb+100gb (basically 800gb less) and nothing for datashare. The consultant logged the issue but I think more people need to log it so they're aware that its widespread
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Every consultant will tell you something different but the Base contract is called the My Choice 400gb hence the base data that should be used for datashare will be the 400gb and the 100gb is the promo data.
That's also what I was also told when upgrading.
065792958712d86e87d5407433b78047.jpg
 
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silkman said:
Since I upgraded this afternoon I can't access data. Wtf
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Not sure if related, but in 2018 I had a major issue when I upgraded, only access to 3g and sms, no data no calls, turns out someone had roaming enabled on my sim. Worth checking
 
airborne said:
Every consultant will tell you something different but the Base contract is called the My Choice 400gb hence the base data that should be used for datashare will be the 400gb and the 100gb is the promo data.
That's also what I was also told when upgrading.
065792958712d86e87d5407433b78047.jpg
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Yeah but does your datashare work for 400gb? Mine is currently working for 0gb. Data share isn't working and its mainly because the 400gb anytime data that was loaded (240 gb for me prorata) is once off, on the contract it doesn't show up as renewable.
 
shamalh108 said:
Not sure if related, but in 2018 I had a major issue when I upgraded, only access to 3g and sms, no data no calls, turns out someone had roaming enabled on my sim. Worth checking
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Rebooted 3x. Called call centre 5x. Eventually they refreshed sim on network and it worked.
 
Lishen23 said:
Yeah but does your datashare work for 400gb? Mine is currently working for 0gb. Data share isn't working and its mainly because the 400gb anytime data that was loaded (240 gb for me prorata) is once off, on the contract it doesn't show up as renewable.
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I looked and I see what you mean by the 400gb portion showing as expiring, probably semantics or a glitch.

I'm still datasharing off my 60+60gb data is all your previous contract data finished?

You could also try removing and then re-adding the datashare sim to see if that will make the system wake up.
 
FYI Our MTN business consultant got back to us today and let us know we can upgrade our business numbers to the consumer packages listed here over the last few days, we're in the process of getting it done, will let you know if it was successful.

Update: We successfully upgraded our business numbers to this package:
R149 - 15.5GB Anytime Data, 550 Min, 500MB Night Data, 50 SMS's * 36.. Product Code: CT00019BF

We couldn't get the R199 package mainly because we didn't have the code for it. It was one hell of a mission to get it done. You are at the mercy of the person you speak to, we called so many people until we were able to find someone that knows what they were doing. All I can say is good luck, it's possible, keep trying.
 
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airborne said:
I looked and I see what you mean by the 400gb portion showing as expiring, probably semantics or a glitch.

I'm still datasharing off my 60+60gb data is all your previous contract data finished?

You could also try removing and then re-adding the datashare sim to see if that will make the system wake up.
Click to expand...
The previous contract was rubbish :) I had like 1gb of data that could be shared.

It has nothing to do with adding or removing, I tried that like 5 times, the customer service lady said that the issue is that the 100gb bundle was loaded as a recurring promo and the 400gb bundle was loaded as once off, neither qualify for datashare and thats why it's not working. She acknowledged something is off and escalated it but I'm not confident in them fixing it unless they get more complaints.
 
airborne said:
I looked and I see what you mean by the 400gb portion showing as expiring, probably semantics or a glitch.

I'm still datasharing off my 60+60gb data is all your previous contract data finished?

You could also try removing and then re-adding the datashare sim to see if that will make the system wake up.
Click to expand...
My understanding is that the expiry dates is like an indication of whether unused data will carry over or not. You'll see night express and promotional data don't carry over so the expiry is end of current billing cycle (december). But expiry for mtnchoice 400gb is in January. Coz unused data will carry over til end of next billing cycle.
Start of next billing cycle, we should see new 400gb + previous months unused data + promo + night express.
 
eyjey said:
My understanding is that the expiry dates is like an indication of whether unused data will carry over or not. You'll see night express and promotional data don't carry over so the expiry is end of current billing cycle (december). But expiry for mtnchoice 400gb is in January. Coz unused data will carry over til end of next billing cycle.
Start of next billing cycle, we should see new 400gb + previous months unused data + promo + night express.
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That's what I was also thinking but my old 60gb data is shown as recurring.

But you can see on the screen shots below the 100gb day and night is clearly labelled as the promo portion so even if the 400gb is not currently setup correctly it will eventually be the base data we can datashare from.



157de830d3dc12c5280d54002e34c2ab.jpg

a3f7f0848861e06ffc6130655bab8586.jpg
 
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