MTN Black Friday Discussions

[Jan van Riebeeckstad]

Do these deals also apply to contracts that are currently held on business account?

The man, the myth the legend.

The envy of all Oranians.

 

[Jan van Riebeeckstad]

Welcome, i think the more people that email them about it, the better.
Yes.

I have also emailed them even though my BF contract does not expire this year. #MyBBSolidarity

 

[Stevewarren]

The retention deals usually improve a lot just before Black Friday itself, that's the way it's worked before.

 

[Mike Hoxbig]

The retention deals usually improve a lot just before Black Friday itself, that's the way it's worked before.

Unfortunately our contracts expire before then. Which is weird because when these first came out, we all took it out on BF at the end of the month, so it should be expiring then too...

 

[Stevewarren]

Unfortunately our contracts expire before then. Which is weird because when these first came out, we all took it out on BF at the end of the month, so it should be expiring then too...

I've had this dance with MTN since the first black friday deal, next year will be the first one where I can't upgrade because they only offered 18 month contracts last year for the data deal I needed. Touche MTN touche

 

[ajax]

Agent informed that the reason the contract ends on 11th is because mtn billing cycle runs on 12th and they need to end the contract before the next billing cycle. Didnt want to engage on the 35mths and 11 days vs 36mths contract duration and just kept repeating "the system says youve had it for 36 months because its november"

So MTN is basically making it impossible to get two BF deals in a row, unless you're willing to take a hit in "month 24 (36)" @Jan

 

[airborne]

So MTN is basically making it impossible to get two BF deals in a row, unless you're willing to take a hit in "month 24 (36)" @Jan

That's what I think it is, because I've been upgrading on BF for probably the last 10Yrs or so and each time previously the contract expired after Black Friday never before.

 

[Speedster]

My previous BF contract was meant to end 11 Nov, but I see the promo data was allocated again this morning. Will look to renew when (if?) BF deals come around.

 

[airborne]

My previous BF contract was meant to end 11 Nov, but I see the promo data was allocated again this morning. Will look to renew when (if?) BF deals come around.

How much is the latest bill?

 

[Bunta]

I have also emailed them even though my BF contract does not expire this year. #MyBBSolidarity

Thanks! Their first reply:









To which I replied again saying the system is wrong and that the 36 month contract ends on 29 Nov, their 2nd reply:



I swear, it's like speaking to a bot.

 

[pratlou]

The man, the myth the legend.

The envy of all Oranians.

Not sure I understand. Is it a joke or sarcasm? @Jan van Riebeeckstad

 

[Mike Hoxbig]

Not sure I understand. Is it a joke or sarcasm? @Jan van Riebeeckstad

The profile picture...

 

[Speedster]

How much is the latest bill?

Same as it's always been - R126.60

 

[Nicky007]

My previous BF contract was meant to end 11 Nov, but I see the promo data was allocated again this morning. Will look to renew when (if?) BF deals come around.

I also received the allocated promo data after expiry date but the following day they removed the recurring promos and sent the new higher bill.I don't think we will get the promos in Dec but will definitely be paying more for less data.

 

[Jan van Riebeeckstad]

Not sure I understand. Is it a joke or sarcasm? @Jan van Riebeeckstad

It's the truth, the Oranians aren't going to like you stealing their hunnies.

 

[Conack]

I swear, it's like speaking to a bot.

We need a Mybroadband article about MTN's Customer care that either needs to go back to primary school, or face legal action for stealing money under the guise of being unable to count to 36.

 

[pratlou]

The profile picture...

Oh... thank you for the hint.

 

[pratlou]

It's the truth, the Oranians aren't going to like you stealing their hunnies.

I am not stealing them. They must up their game .

 

[Bunta]

Thanks! Their first reply:





View attachment 1862638



To which I replied again saying the system is wrong and that the 36 month contract ends on 29 Nov, their 2nd reply:

View attachment 1862639

I swear, it's like speaking to a bot.

MTN reply number 3... seems houing duk, might just work.

 

[airborne]

MTN reply number 3... seems houing duk, might just work.
View attachment 1862760

I’m going to try this, it’s a contract so they are contractually obliged to provide 36 months of service.
I signed my contract on Dec 1st and it still expired on the 11th November.