MTN Contract: Credit Limit Reached

[Datura]

Hi,

I have been using my phone more than usual over the last 2 months and will be using it more over the next two months. Around this time last month, I received an SMS saying that I had reached my credit limit and asked for it to be extended. They did this for me twice last month. Now I have reached my limit again and they tell me that they are only allowed to extend credit limits once a year. WTF, I have never missed a payment and need to use my phone. How come last month they could extend it twice and this month they can only do it once a year. A real pain because I can't afford to be with a phone I can't make calls from.

D

 

[medicnick83]

You're one of those guys who makes alot of calls when you're drunk hey!?!?

 

[The_Pumpkin_King]

BS! mine changed 3 times in the last 7months without me asking for it

EDIT: call 0119123000 and speak to liesl. i was told by the call centre that she deals with limits

 

[diabolus]

Obviously it depends on by how much your trying to extend the credit limit AND how long you've been a subscriber [first 3-6 month they will limit you with this]. I believe MTN [and all others] do a credit check on you, and get a kind of "max" limit, however that's not the limit they give you, they start with a standard limit. Once you ask then they can probably move it around "freely" up to that max, but beyond that they probably need to do another approval process...

That's just my guess, i hit my limit the first month of my contract too, and they could move it up immediately , but they did say "your max is this, so you can move it anywhere below this" ...

 

[Datura]

I have just renewed my contract for another 2 years. Thanks PK, I will call Liesl now.

 

[The_Unbeliever]

Get a prepaid SIM

 

[Datura]

Now they tell me I must pay an amount toward my current bill to get re-activated. What a load of schitt. More convenient being on prepaid. Seriously pissed off. I need my phone and I don't have time to go to an MTN store to pay them towards a bill that I always have and always will pay on time, then still sit and wait for a day for them to activate my sim again.

 

[Ferdie.Botha]

Still the same

Now they tell me I must pay an amount toward my current bill to get re-activated. What a load of schitt. More convenient being on prepaid. Seriously pissed off. I need my phone and I don't have time to go to an MTN store to pay them towards a bill that I always have and always will pay on time, then still sit and wait for a day for them to activate my sim again.

I registered on this forum specifically to let everyone know that NOTHING changed with MTN-SA. At a conference and need extra data - I can't even contact the Customer Service number to get stuff sorted out. (And at the office, even my start-up ISP has that functionality in case my cap is reached - they are ALWAYS available). This is the poorest service. Called themn this morning and I was told that the sms I received was incorrect - My limit was NOT reached. 15min (and my 1mb of emails) later, "Your services has been suspended".

Not even MTN's customer service staff can read the information properly. How do they compete internationally with such low level of competency/poor support systems????? On the self-service customer web portal, there's not even a link to enable additional payments towards my account to assist in getting the services re-instated. I'll move away from MTN as soon as my contract expired!!!!! - I'm also cross-posting this message on HelloPeter.com. Seriously disappointed to experience the same issue of someone posting about it nearly 6 YEARS ago!!!!! MTN apparently doesn't have the ability to get their act together - by they want everyone to believe they are number one!! Sad, Sad, Sad.