MTN explains their new 'enhanced data carry over' scheme

[yebocan]

*yebocan unseals his private stash of fire retardant...bring it on boys....LOL

 

[Shayd]

Ok I think I get it now.

For contracts you can roll up to two months worth of data.

For bundles it lasts 2 months, if you buy another bundle before those two months are up you get another 2 months. The maximum that can roll over is 3GB on bundles.

 

[Plaasjapie]

I dont understand. It's way too confusing.

I agree 1000 % It's a ridiculous press release. But then again, these companies don't really want the public to know how much they are screwing them.

 

[Niren_M]

The cellphone market in SA is saturated, hence the introduction of so called "exciting" new products & broadband tariffs by cellphone operators to attract new and retain existing subscribers on their network. This is good for the consumer, more competition.

 

[1geoff99]

how about....you buy it, you have it till you use it....-?

Such revolutionary thinking will not be tolerated.

 

[devilfp]

SO its effectively 2 months carry over and NOT 24!?

 

[ngwe23]

I have never really understood the of data bundles expiring in the first place. If you pay for them why should they be forfeited if you chose not to use them?

 

[BBotha]

So, if I understand what they are saying.....

Contract Data bundles is only valid for 2 months. (Same as what it was....)
And non contract data bundles has the same 2 month expiry, but with a 3GB cap on the amount roll-over, and the expiry date on the data bundles moves every time you add another bundle.

Why don't they just remove the expiry date on all data bundles?

 

[milomak]

Hope their billing platforms can apply the theory behind these product offerings and adjust the customer data allocations as expected.

i think we can be pretty sure their system won't be able to handle this.

 

[MyLeftFoot]

i think we can be pretty sure their system won't be able to handle this.

maybe im just cynical ...But i wouldnt be surprised if they counting on the system not been able too handle it.99% mistakes will be in their favour..

 

[yebocan]

let the billing games continue...

 

[OMB]

I still don't get this **** that something you pay for expires if you don't use it, why do these cellular companies make it feeling like they're being nice and doing me a favour by allowing me to use their network??

 

[falcon786]

maybe im just cynical ...But i wouldnt be surprised if they counting on the system not been able too handle it.99% mistakes will be in their favour..

YOU guys dont have to doubt or query,I KNOW 1000% PERCENT SURE THEY WILL F IT UP!

Ive been on MTN for over 8 years now and during this last two year cycle of mine they introduced ad-hoc data bundles or once of bundles,now it supposed to be valid for 2months but the idiots charge me twice for one data bundle about four times (in 8 months that is)!

I called them several times but the stupid teleconsultants ask hundred questions then refer it to someone else who calls me back a few days later,I explain everything to them AGAIN for like half an hour and then it gets credited but guess what the next month same thing again.....and again and again....they claimed to have flagged my account so that all billing should be checked by a human because of these errors LMAO STILL INCORRECT,until I call them again and waste an hour of my life explaining to them why they have just ROBBED me of R389 from my bank account......

Just pathetic,and now it will only get worse.....

BUT YOU KNOW WHAT MTN SCREW YOU I GOT A COUPLE GIGS FOR FREE OUT OF YOUR SYSTEM LAST MONTH COZ I FOUND A LOOP HOLE SO INSTEAD OF YOU ROBBING ME BY NOT BILLING CORRECTLY,I AM NOW GETTING FREE DATA FROM YOU

****ps****watch how quickly they bill me correctly now if theres an MTN rep here

 

[Kgabogk]

i think we can be pretty sure their system won't be able to handle this.

yeah,this might be too complicated for their system,i reccomend top up or once off bundles for a start

 

[Protocol]

A step forward, albeit a small one. I know I have been nailed with data expiring etc on the VC. Come on VC, SAVE ME MONEY DAMNIT!

 

[DaHammer]

Received an sms earlier today stating that my internet bundle will expire in 48hrs, and if I load another internet bundle I'm able to carry over unused data for two months. Weird thing is, when I check my airtime & data usage, everything is doubled. My R200 airtime is now sitting at R543 & 80MB data is sitting at 147MB. Any idea what's going on?

 

[Stochos]

The more things change, the more MTN stays the same.

Negative brand reinforcement.

MTN = screw your customer.

 

[Aztech]

Holy crap! Who comes up with this bollocks? I've seen financial derivatives that are easier to understand than MTN's terms.

One question. Way doesn't my data just carry over indefinitely? I bloody (over)paid for it, so if I don't use it in side a certain period they just steal it?

Thieving scum!

 

[Carbon_Fibre]

Customers requiring more than 3GB of data per month can load multiple internet bundles as long as they use the bundles before loading additional bundles.

or what?

 

[yavahn]

industry first? really? i know i just came back out from under that rock, but ....c'mon..:wtf: