MTN Rep on myBB?

skeptic_SA

skeptic_SA

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Is there an MTN rep here?

Have an outstanding query on an invoice (query #12575174) and nobody responds at '[email protected]'

Being repeatedly charged R54 for "content charges". According to *141*5# I am not subscribed to anything...

Ideas? Or email an address for somebody there that can respond?
 
I'm around, but only in a very limited capacity I'm afraid. There is no rep on this forum.

skeptic, i have mailed your query to the CEO's office for assistance though.
 
There is no rep, and thats in line with the crap customer service you can expect from MTN.

@Voldemort, why not send a note to the CEO's office to get a rep re-instated on this forum? Have you seen the thread on what MTN could improve on, most of the guys indicate customer service needs a lot of work. A rep will help.
 
Ecco said:
There is no rep, and thats in line with the crap customer service you can expect from MTN.

@Voldemort, why not send a note to the CEO's office to get a rep re-instated on this forum? Have you seen the thread on what MTN could improve on, most of the guys indicate customer service needs a lot of work. A rep will help.
Click to expand...

Such a rep would be totally overwhelmed by the amount of stuff MTN customers here need help with, and probably also be subject to a lot of abuse.

Only a pro-consumer company would go to the effort of multiple forum reps, and MTN is the opposite of pro-consumer.
 
Hi there, please could you email us the correspondence between yourself and MTN to [email protected] so we can address and resolve asap. /

Regards,
Willem
 
Bryn said:
Such a rep would be totally overwhelmed by the amount of stuff MTN customers here need help with, and probably also be subject to a lot of abuse.

Only a pro-consumer company would go to the effort of multiple forum reps, and MTN is the opposite of pro-consumer.
Click to expand...

I agree with you, but I believe that the purpose of the "what can MTN do better thread" was so that they could change. I see "Y'ello Crew" has responded, hopefully they read the thread and start to make the change. A start is better then nothing.
 
Voldemort said:
I'm around, but only in a very limited capacity I'm afraid. There is no rep on this forum.

skeptic, i have mailed your query to the CEO's office for assistance though.
Click to expand...

Do you have a general contact number for the Office of the Chief Customer Experience Officer?
 
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