MTN: Unwanted Billing

J

jlb333333

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Johannesburg
Hi.
The following is what I in desperation posted on HelloPeter:


"I have an MTN pay as you go number.
I received a three SMS messages yesterday, 08/07/2018, that read as follows:

- REMINDER: You are subscribed to Music TV at R2 per day. To opt out dial *464*970#. Your next renewal date is tomorrow.

- REMINDER: The same message except it applies to CR7 Lifestyle and costs R3 per day.

- REMINDER: The same message except this one applied to WatchMojo TV and was R 2 per day.

I then found that I had received three sms messages on 01/07/2018 thanking me for subscribing to these services.

I followed the above instructions and unsubscribed immediately. These 'un-subscriptions' were confirmed by SMS.

How is this possible.

I contacted the MTN pay as you go helpline at +- 10:00 am on 09/07/2018 to query these subscriptions and where they had come from.

The pleasant lady firstly said she saw that I was subscribed to a service and the lady stated that she had unsubscribed for me.(??????See my actions above)
I asked this lady how I could have subscribed to these services and she stated that 'someone' must have gone to a website and subscribed.
Nobody in the house uses my phone. And certainly neither I nor anyone in the house subscribed using my phone to three different services. Not one, not any.
Based on the information above I paid R7-00 per day for 7 days for these services: Total: R49-00.
For something I have never heard of.
I asked the lady if she could refund my money and was told this was not possible.
I stated that I have never heard of these services and did not subscribe and was it not possible to be refunded.
I was told that I had been unsubscribed and that was all they could do.
I was very pleasant and civil throughout.
The lady kept on asking if there was anything else she could do for me and receiving no suggestion from me, shortly thereafter ended the call.
Seems there is no recourse for this kind of thing.

I would very much like my R49-00 back with a promise that this will not happen again."



I received a private reply the same day(09/07/2018)



"Official private business reply

Thank you for your post.

We sincerely apologise for the inconvenience you have experienced due to the content subscriptions billing.

We have escalated to the relevant department to assist in resolving your query and you will be advised shortly.

We understand the frustration it causes.

Warm regards,

Eunice

Complaints analyst."



Result (by 31/07/2018):

Nothing.

I hope this posting will spur MTN on to respond to and fix this situation.
 
Same thing happened to me this morning 4 years later

The same thing happened to me this morning. I get a message saying that I am subscribed to some "Watchmojo" service. Immediately I call MTN, and tell the call centre lady that somebody has subscribe me to this service, which I didnot subscribe for. The lady was adamant that no one has access and only I could have done it. I then immediately unsubscribed. I will wait with anticipation to see if they charge me. Boy am I going to kick a moan when that happens.

It seems they do this intentionally to make money. Very convenient for them.





jlb333333 said:
Hi.
The following is what I in desperation posted on HelloPeter:


"I have an MTN pay as you go number.
I received a three SMS messages yesterday, 08/07/2018, that read as follows:

- REMINDER: You are subscribed to Music TV at R2 per day. To opt out dial *464*970#. Your next renewal date is tomorrow.

- REMINDER: The same message except it applies to CR7 Lifestyle and costs R3 per day.

- REMINDER: The same message except this one applied to WatchMojo TV and was R 2 per day.

I then found that I had received three sms messages on 01/07/2018 thanking me for subscribing to these services.

I followed the above instructions and unsubscribed immediately. These 'un-subscriptions' were confirmed by SMS.

How is this possible.

I contacted the MTN pay as you go helpline at +- 10:00 am on 09/07/2018 to query these subscriptions and where they had come from.

The pleasant lady firstly said she saw that I was subscribed to a service and the lady stated that she had unsubscribed for me.(??????See my actions above)
I asked this lady how I could have subscribed to these services and she stated that 'someone' must have gone to a website and subscribed.
Nobody in the house uses my phone. And certainly neither I nor anyone in the house subscribed using my phone to three different services. Not one, not any.
Based on the information above I paid R7-00 per day for 7 days for these services: Total: R49-00.
For something I have never heard of.
I asked the lady if she could refund my money and was told this was not possible.
I stated that I have never heard of these services and did not subscribe and was it not possible to be refunded.
I was told that I had been unsubscribed and that was all they could do.
I was very pleasant and civil throughout.
The lady kept on asking if there was anything else she could do for me and receiving no suggestion from me, shortly thereafter ended the call.
Seems there is no recourse for this kind of thing.

I would very much like my R49-00 back with a promise that this will not happen again."



I received a private reply the same day(09/07/2018)



"Official private business reply

Thank you for your post.

We sincerely apologise for the inconvenience you have experienced due to the content subscriptions billing.

We have escalated to the relevant department to assist in resolving your query and you will be advised shortly.

We understand the frustration it causes.

Warm regards,

Eunice

Complaints analyst."



Result (by 31/07/2018):

Nothing.

I hope this posting will spur MTN on to respond to and fix this situation.
Click to expand...
 
Thanks sudhirHira for your comments.
I am on payg so they just took my money.
No apologies.
No refund.
Bye-bye.
I will leave MTN as soon as I can get a chance.
I have never had treatment like this from Cell C or Vodacom.
 
jlb333333 said:
Thanks sudhirHira for your comments.
I am on payg so they just took my money.
No apologies.
No refund.
Bye-bye.
I will leave MTN as soon as I can get a chance.
I have never had treatment like this from Cell C or Vodacom.
Click to expand...

:crylaugh: This type of crap is well documented at Vodacom too.
 
Last edited by a moderator:
I found out I was subscribed to something about 4 years ago as well, when I was still on contract. The call center agent couldn't do anything for me, but complaining on hello peter got me in touch with someone who appeared to be higher up the management chain.

I said I never subscribed, and that whole spiel, but would accept that I made a mistake if they can give me the details of when and how I did. They should have a record of me effectively authorising them deducting the money from my account. The whole thing took a month or so, but in the end I got about a R350 refund.
 
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