MTN SP Service down the drain....

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BliXem

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I don't know if this is the right board or forum for this, but here goes:

I have my MTN Anytime contract for roughly 4 months now. The best of all is, 3 months in a row I went to pay my account at Clearwater Mall in Roodepoort and 2 out of the 3 times, their system was down and they could not process my payment and gave me a manual receipt.

Yesterday I went there again and same story. Today my contract service is suspended and I spoke to two different people at the 808 call center/service. The first call was made at around 10:54am and the second around 13:43pm today. The first consultant told me he sees a barring active on my account which should not be there and will have it fixed. I should switch off my phone and switch it back on after 10 minutes. I did that and no luck still the same. :confused:

The second consultant told me that it takes between 2 and 24 hours for a suspended account to become active again. I told her it is a business phone and I'm expecting calls and this is unacceptable, I'm going to Vodacom on Monday to get a contract there. Her reply: "Is there anything else?" I said no and put the phone down... :mad:

I understand that it is not her fault, but even though the monthly costs are low, I still pay for a service and expect to actually get the service I pay for. Is it my fault that their system is down and they cannot process my payment? I honestly think it is unfair for me as a consumer/client of MTNSP to have my contract suspended because of a fault on THEIR system. How many other people aren't affected by things like this happening? I'm just going to chuck the sim card in my cupboard and forget about it, pay the money until the contract is finished or even cancel it before hand and replace it with a Vodacom sim card. Hopefully it will at least go a bit better, but I think I'll just stick to prepaid, that way I can't be affected by poor contract service delivery regardless of which service provider I use.

BliXem
 
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You have every right to be angry, i have also received some shocking service from the call centre (808).
 
BliXem said:
I don't know if this is the right board or forum for this, but here goes:

I have my MTN Anytime contract for roughly 4 months now. The best of all is, 3 months in a row I went to pay my account at Clearwater Mall in Roodepoort and 2 out of the 3 times, their system was down and they could not process my payment and gave me a manual receipt.

Yesterday I went there again and same story. Today my contract service is suspended and I spoke to two different people at the 808 call center/service. The first call was made at around 10:54am and the second around 13:43pm today. The first consultant told me he sees a barring active on my account which should not be there and will have it fixed. I should switch off my phone and switch it back on after 10 minutes. I did that and no luck still the same. :confused:

The second consultant told me that it takes between 2 and 24 hours for a suspended account to become active again. I told her it is a business phone and I'm expecting calls and this is unacceptable, I'm going to Vodacom on Monday to get a contract there. Her reply: "Is there anything else?" I said no and put the phone down... :mad:

I understand that it is not her fault, but even though the monthly costs are low, I still pay for a service and expect to actually get the service I pay for. Is it my fault that their system is down and they cannot process my payment? I honestly think it is unfair for me as a consumer/client of MTNSP to have my contract suspended because of a fault on THEIR system. How many other people aren't affected by things like this happening? I'm just going to chuck the sim card in my cupboard and forget about it, pay the money until the contract is finished or even cancel it before hand and replace it with a Vodacom sim card. Hopefully it will at least go a bit better, but I think I'll just stick to prepaid, that way I can't be affected by poor contract service delivery regardless of which service provider I use.

BliXem
Click to expand...

Hmmm this is very interesting, my GF who received her sim on wednesday also had her sim "blocked" this morning and was told the same thing by the 808(should be SOS:rolleyes:) operators. Wonder if anyone else had this happen to them today...?
 
Looks like they taking hints from Cell C
 
Shads said:
complain on hellopeter. always works for me ;)
Click to expand...
+1, don't even bother with 808, waste of time and effort, post on hellopeter.com and wait for a representative to get hold of you, normally within 48hours. Seems to be the only medium these punks respond to these days...
 
Why do you have to go a store to pay your account? Don't you have a debit order?
 
I have had my MTN Anytime contract for about 3 months now and I still have not received a bill for anything and they haven't debited my account. What should I do? I have got a feeling when they do eventually catch a wake up they will debit me for the lot which isi not on..
 
Sorted

Well today I got sorted. I spoke to another guy from 808 and he also had to remove the barring from my account that was there for no apparent reason. As far as I can understand MTNSP has something to do with MTEL one of the worst SP's EVER! My brother had endless problems with them. If I knew that was the case, I would never have applied for this contract.

Although it is activated now, I still can't receive calls. I can make calls though.... :eek:

Anyways, good luck to all of you. Just a tip.... it doesn't seem to scare them that much if you threaten to get a Vodacom contract... I did it yesterday and again today and both replies were like "Erm, so what do we care?"

If anyone from MTNSP reads this, please take note that it's incidents like these that cause you to lose clients. But hey, it seems in the new SA no one really gives a **** about clients anymore.

I got a prepaid sim from Vodacom today, not getting a contract again. All I can say is big up to Vodacom, I connected without any issues whatsoever. Please just don't let me complain about you too...

PS. I couldn't register on hellopeter, their making changes on our work Internet pipeline and because of that my registration got tanked and it says my email address already exists.... Hope i don't have twin.....
 
Well I was just checking my account details on MTNactive and it states in the unbilled account section that I have been allocated R50.98 for my MTN 100 contract..? What exactly am I missing here...MTN Anytime 100 should give R100 right? And only 75c of that has been used anyways...
 
You know, I think there's quite a few people who's MTNSP lines got suspended. My father-in-law just told me yesterday that his line got suspended for 2 days last week. Only after phoning them and putting up a big fuss, he got reconnected. Oh, and he has a debit order and all payments were up to date. They had no explanation and just said that they'll sort it out. Is there a problem with there system? Anyway, a lot of people have complaints about their pathetic service nowadays.
 
I can confirm that MTN had some big problem with their billing system. Our company's corporate itemised billing was not available due to this, and my friend who's also on this forum could not get his SE X1 also because they can't print out the invoice.
 
Shads said:
complain on hellopeter. always works for me ;)
Click to expand...

sandmanm34 said:
+1, don't even bother with 808, waste of time and effort, post on hellopeter.com and wait for a representative to get hold of you, normally within 48hours. Seems to be the only medium these punks respond to these days...
Click to expand...

MTN don't respond on hellopeter, they just copy and paste the responses and do nothing for about a month now - go have a look - last I checked they were a week behind...

I keep telling myself, only a few more months left of this torture.
 
Situation takes another turn....

It would seem I was mistaken.... My outgoing call functionality has been restored, but when I try to call the number from another phone guess what.... "The subscriber you have dialed is not available at present, please try again later" sings in my ears...

It's just amazing I think I should actually send an email to some of the newspapers about this. That way maybe more people will come forward and the people at MTN/MTNSP who actually give a damn about their customers will do something about it.

Will keep everyone posted on the progress, I just didn't want to phone them again today for lack of being in a fighting mood. Seeing as tomorrow is Monday, I normally wake up as BliXem and not my normal self, a calm and respectfull person.... ;):D
 
seedat77 said:
You know, I think there's quite a few people who's MTNSP lines got suspended. My father-in-law just told me yesterday that his line got suspended for 2 days last week. Only after phoning them and putting up a big fuss, he got reconnected. Oh, and he has a debit order and all payments were up to date. They had no explanation and just said that they'll sort it out. Is there a problem with there system? Anyway, a lot of people have complaints about their pathetic service nowadays.
Click to expand...

Like I mentioned before, there is some sort of linkup between MTNSP and MTEL. If you haven't done any business with MTEL yet, you won't know what "fun" you're missing, but to make a long story short, my brother had accounts sent to him months after his contract period ended and he had the account closed. To be honest it doesn't surprise me much that we are experiencing problems like these with MTEL being involved.
 
No Comment....

Yesterday I spoke to a lady at MTNSP (808), who informed me that her supervisor needs to completely reactivate my phone as it has not been done so before.

Now more than 24 hours later... I still can't receive calls.... :mad:

I'll be phoning them again tonight and see if I can get a hold of the call center manager or a supervisor. If not, I'll try again tomorrow. At least my prepaid sim is working fine...
 
Not going to happen - they don't transfer to supervisors. They'll promise one will phone you back - which probably won't happen.
 
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