MTN tower been down for 3 weeks

M

Mapancho

Active Member
Joined
Sep 2, 2023
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l really don't know what else to do with MTN and Axxess,
We got Fixed MTN LTE for more than 2 years with Axxess but since end of January till today they didn't fix anything.

I'm getting my normal speeds but the problem is every 5 minutes the internet goes down for like a minute then it come back on.

MTN opened a ticket on the 5th of February but till today when l call they just say the tower still down and when l call Axxess they will say tower is running 100%.

l really don't know what to do now, paying R799 for the service that l can't stream, to watch soccer l must buy Data.

What else can l do or report because 0839001212 help desk is so useless.
 

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Mapancho said:
l really don't know what else to do with MTN and Axxess,
We got Fixed MTN LTE for more than 2 years with Axxess but since end of January till today they didn't fix anything.

I'm getting my normal speeds but the problem is every 5 minutes the internet goes down for like a minute then it come back on.

MTN opened a ticket on the 5th of February but till today when l call they just say the tower still down and when l call Axxess they will say tower is running 100%.

l really don't know what to do now, paying R799 for the service that l can't stream, to watch soccer l must buy Data.

What else can l do or report because 0839001212 help desk is so useless.
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please PM me your location - GPS co-ordinates if possible, I will let the chaps know.
 
Jet-Fighter7700 said:
this is why we need starlink in SA for all the places that LTE and towers fail.
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That's to say that the tower is even down, call centre looks at the site and if there is an alarm there is a definite possibility that they will advise you that the whole tower is down. In this light, I would like to check on the serving site performance before I can render a private verdict.
 
Voldemort said:
Hi there,

Please PM me your MSISDN too.
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u see when it says time out. that's the moment it's like gone or paused. it's not buffering from slow speed no, the internet is totally gone for seconds.

look at the attached document. maybe router or tower
 

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Yeah, there are some borderline issues with congestion, but I firmly suspect that router, testing with its predecessor wont make much difference either...
I've made enquiries, will revert soonest.
 
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