Hey all, sorry to complain and you having to read it but I am at my wits end trying to get MTN to reset my uncapped lite data every 14th of the month. It just never happens and I have to write in and complain before anyone decides to do something about it. I have no idea what legal action I can take but this is seriously starting to do my head in.
I make sure I only use up the 3gb fair use data by the last day before it is supposed to be reset, so I am very careful with my downlaods, updates etc etc. You see, I need a fast connection for my new business and cannot have 40kb/s, it just does not work. I would get the 10gb uncapped is I saw this uncapped plan working but so far it is driving me nuts. I know there are other networks but for some strange reason only Vodacom and MTN work at my residence. I am not far from Cape Town, just 50km up the coast and my MTN reception shows -89dbm, which is pretty decent and results in full signal bars when using my samsung galaxy s3. I use my MTN data sim in the usb dongle that is capable of 27mb/s, when they are not throttling the life out of me, I get 17.5MB/S!! But then each month they start throttling and it takes like 15 days for them to sort out whatever technical issue is going on.
The worst is, when I send a complaint I get some copy paste answer, asking me what the weather was like during the slow connection, what time of day it was and if I was surrounded by any buildings. I mean, really, what is next, a question about if the aliens where siphoning my connection speed to fuel their flux capacitator?
Oh well, I am sorry to winge a bit and I have looked for a thread dealing with this but the thread is ancient. If anyone knows of what legal action I can take to get them in big, big trouble(I keep a meticulous record of data speeds and quatity of mb download/uploads, so I have proof), please let me know? Also, if anyone has had a similar experience and got it resolved please tell me your secret. And, yes I have thought of ADSL but heck, what a mission, dealing with Telkom, to come put in the lines, it would be easier and less painful surgically implanting a sim card in my skull bone. Awesome everyone and thanks for the kiff site.
I make sure I only use up the 3gb fair use data by the last day before it is supposed to be reset, so I am very careful with my downlaods, updates etc etc. You see, I need a fast connection for my new business and cannot have 40kb/s, it just does not work. I would get the 10gb uncapped is I saw this uncapped plan working but so far it is driving me nuts. I know there are other networks but for some strange reason only Vodacom and MTN work at my residence. I am not far from Cape Town, just 50km up the coast and my MTN reception shows -89dbm, which is pretty decent and results in full signal bars when using my samsung galaxy s3. I use my MTN data sim in the usb dongle that is capable of 27mb/s, when they are not throttling the life out of me, I get 17.5MB/S!! But then each month they start throttling and it takes like 15 days for them to sort out whatever technical issue is going on.
The worst is, when I send a complaint I get some copy paste answer, asking me what the weather was like during the slow connection, what time of day it was and if I was surrounded by any buildings. I mean, really, what is next, a question about if the aliens where siphoning my connection speed to fuel their flux capacitator?
Oh well, I am sorry to winge a bit and I have looked for a thread dealing with this but the thread is ancient. If anyone knows of what legal action I can take to get them in big, big trouble(I keep a meticulous record of data speeds and quatity of mb download/uploads, so I have proof), please let me know? Also, if anyone has had a similar experience and got it resolved please tell me your secret. And, yes I have thought of ADSL but heck, what a mission, dealing with Telkom, to come put in the lines, it would be easier and less painful surgically implanting a sim card in my skull bone. Awesome everyone and thanks for the kiff site.