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Question of the Day: What's the most interesting small town you've visited in South Africa?
MTNSP Call Centre
- Thread starter jakehawk
- Start date
JP_
Active Member
Yeah they should change it to "We are ALWAYS experiencing high call volumes" I dont think i have ever called any call centre that has not played a similar message.
ChilliGirl
PopCornPeddler
LOL I just spoke to them about 5 min ago, was on hold no more than 2 min....
InTheCube
Expert Member
Yip they're pretty useless. Worst call center ever. Worse than Telkom's call center back in the day when it was the worst call center around (they've improved tremendously lately).
I've also spent up to 2 hours on hold waiting for them, only for the stupidist most useless dumbass call center agent to answer, and provide absolutely no help.
Good luck. My sympathies are with you.
I've also spent up to 2 hours on hold waiting for them, only for the stupidist most useless dumbass call center agent to answer, and provide absolutely no help.
Good luck. My sympathies are with you.
Well then they must be selectively blocking me, probably because I'm trying to confirm my cancellation. Seriously I don't know which numbers some of the other guys here phoned to get through immediately especially as it says "We are experiencing high call volumes". Was it the 808 number?
Or do you two work for MTN
Or do you two work for MTN
ChilliGirl
PopCornPeddler
Well then they must be selectively blocking me, probably because I'm trying to confirm my cancellation. Seriously I don't know which numbers some of the other guys here phoned to get through immediately especially as it says "We are experiencing high call volumes". Was it the 808 number?
Or do you two work for MTN
nope I dont work for them & yes it was 808........... wonders, LOL maybe there a stuff up on their call queing system. OUCH
I had the same problem you guys are having, the other day. had to call 5 times & hold 1 hour + then....... sigh
ChilliGirl
PopCornPeddler
hmmmmm, LOL i just changed to a business account..........
/wonders
/wonders
I am so frustrated, yesterday at 16:45 I phoned, I kept on the line for well over 40 minutes to confirm my contract cancellation just to be told the contract cancellation department is only open from 08:00 to 17:00.
I was 15 minutes early but obviously because I was kept in the queue forever they closed
I was 15 minutes early but obviously because I was kept in the queue forever they closed
ChilliGirl
PopCornPeddler
I am so frustrated, yesterday at 16:45 I phoned, I kept on the line for well over 40 minutes to confirm my contract cancellation just to be told the contract cancellation department is only open from 08:00 to 17:00.
I was 15 minutes early but obviously because I was kept in the queue forever they closed
call 0831233667 select sales & then ask them for cancellations........
worth a shot
LOL they gonna shoot me coz that their online store number
Last edited:
Vodacom also makes you wait, I don’t know if its for an hour as I usally give up after 20min. What’s worse however is that they make you listen to the same Toto song for that 20min with small breaks for the “recorded voice” to inform you of how important you are to them, how busy they are and other useful information.
In my opinion they should just change the lyrics to the song to inform the customer of what to expect from them. Here is my suggetion:
You’ll hear drums echoing tonight
But we hear only whispers of your quiet frustration
Be patient with all your might
The recorded voice does not guide you to salvation
Your heart will stop somewhere along the way,
Hoping to find some account info, not anchient melodies.
It will turn to you and say, Wait boy, Keep holding on for us.
CHORUS
We’re gonna take a lot of time away from you
There's nothing that a hundred men or more could ever do
Curse the service down in Africa
Can’t take any time to do the things you never have
Small babies cry out in the night
You’ll grow restless longing for our company
We know we must do what's right
As sure as Kilimanjaro rises like Olympus above the Serengeti
We don’t seek to cure what's inside, happy with this thing that we've become
CHORUS
Wait boy, Keep holding on for us.
We’re gonna take a lot of time away from you
There's nothing that a hundred men or more could ever do
Curse the service down in Africa, Curse the service down in Africa
Curse the service down in Africa, Curse the service down in Africa
Curse the service down in Africa
Can’t take any time to do the things you never have
In my opinion they should just change the lyrics to the song to inform the customer of what to expect from them. Here is my suggetion:
You’ll hear drums echoing tonight
But we hear only whispers of your quiet frustration
Be patient with all your might
The recorded voice does not guide you to salvation
Your heart will stop somewhere along the way,
Hoping to find some account info, not anchient melodies.
It will turn to you and say, Wait boy, Keep holding on for us.
CHORUS
We’re gonna take a lot of time away from you
There's nothing that a hundred men or more could ever do
Curse the service down in Africa
Can’t take any time to do the things you never have
Small babies cry out in the night
You’ll grow restless longing for our company
We know we must do what's right
As sure as Kilimanjaro rises like Olympus above the Serengeti
We don’t seek to cure what's inside, happy with this thing that we've become
CHORUS
Wait boy, Keep holding on for us.
We’re gonna take a lot of time away from you
There's nothing that a hundred men or more could ever do
Curse the service down in Africa, Curse the service down in Africa
Curse the service down in Africa, Curse the service down in Africa
Curse the service down in Africa
Can’t take any time to do the things you never have
ChilliGirl
PopCornPeddler
InTheCube
Expert Member
Gee-whizz... and people ask me if I'm bored at work when I send a simple email. You really take the cake on this one.
Please make this into a viral video an upload to YouTube. Seems that may be the only thing that could wake them up - this has been going on for YEARS now and they're clearly loving every second.
4 days now trying to contact Vodacom Customer Care. So they are very busy and expect me to hold on until they get around to pick up the phone. However my tolerence for that song is becoming shorter and shorter. I find it impossible to hold on more than 10 min without loosing my mind.
mags007
New Member
MTN contract specials gave me a raw deal: two months ago i saw an advertisement on the news paper, mtn was offering a Nokia E63 for R99pm. I applied for the contract. I have waited for almost two months for mtn to call me. eventually they called me to say that the phone is no longer going for R99pm, it is currently going for R119. Shame on you MTN, Vodacom rocks.