Mweb 10mbps shaped uncapped upload speed?

H

Hummercellc

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Hi Mweb ops,

Please could you kindly inform us as to why Mweb limit the upload speed on the 10mbps shaped uncapped package to 512kbps?

Mweb ADSL Broucher

As i understand it Telkom 10mbps lines sync @ 10240kbps down and 1024kbps up.

and 4mbps lines sync @ 4096kbps down and 512kbps up.

i am wanting to upgrade my package but would like to get what i am syncing at and not be rate limited by MWeb.

Kind Regards:confused:
 
Hummercellc said:
Hi Mweb ops,

Please could you kindly inform us as to why Mweb limit the upload speed on the 10mbps shaped uncapped package to 512kbps?

Mweb ADSL Broucher

As i understand it Telkom 10mbps lines sync @ 10240kbps down and 1024kbps up.

and 4mbps lines sync @ 4096kbps down and 512kbps up.

i am wanting to upgrade my package but would like to get what i am syncing at and not be rate limited by MWeb.

Kind Regards:confused:
Click to expand...

Hi Hummercellc

We do not shape outbound traffic. 10 meg lines have a maximum upload rate of 512kbps.

Kind regards
MWEB Operations
 
10 Meg with upload of 512? What? My 6 Meg has higher upload than that...
 
MWEB Operations said:
Hi Hummercellc

We do not shape outbound traffic. 10 meg lines have a maximum upload rate of 512kbps.

Kind regards
MWEB Operations
Click to expand...

Hi Mweb ops...
Thank you for your reply. I was not talking about shaping. I was talking about the physical upload speed that Mweb imposes on the user, Telkom's 10mbps lines have a 1mbps upload speed. So Mweb therefore throttle the user on there 10mbps uncapped shaped accounts upload speed to 512kbps. Which I fined useless, you now have an uplink which is 1/20 the speed of your downlink. Where Vodacom Business has a 10mbps account with a 1mbps upload so its 1/10 of your downlink.

I am sorry if I sound ungrateful but that is ridiculous! Could you have someone at Mweb to have a look into getting there products inline with Telkom's ADSL sync speeds?

Kind Regards
 
Hummercellc said:
Hi Mweb ops,

Please could you kindly inform us as to why Mweb limit the upload speed on the 10mbps shaped uncapped package to 512kbps?

Mweb ADSL Broucher

As i understand it Telkom 10mbps lines sync @ 10240kbps down and 1024kbps up.

and 4mbps lines sync @ 4096kbps down and 512kbps up.

i am wanting to upgrade my package but would like to get what i am syncing at and not be rate limited by MWeb.

Kind Regards:confused:
Click to expand...

Check your router. If it says your upstream is synched at 512k, take it up with Telkom. If it says 1024k but you're only getting 512k speeds, then it's your ISP.
 
Hummercellc said:
Hi Mweb ops...
Thank you for your reply. I was not talking about shaping. I was talking about the physical upload speed that Mweb imposes on the user, Telkom's 10mbps lines have a 1mbps upload speed. So Mweb therefore throttle the user on there 10mbps uncapped shaped accounts upload speed to 512kbps. Which I fined useless, you now have an uplink which is 1/20 the speed of your downlink. Where Vodacom Business has a 10mbps account with a 1mbps upload so its 1/10 of your downlink.

I am sorry if I sound ungrateful but that is ridiculous! Could you have someone at Mweb to have a look into getting there products inline with Telkom's ADSL sync speeds?

Kind Regards
Click to expand...

Hi Hummercellc

Please note that we do not throttle the upload speeds of any of our packages. I had a chat with Telkom and they informed me that there are some Dslams that do support up to 1024kbps upstream, if you let me have your line number I will check yours for you. I have also asked the product manager to update the online brochure accordingly.

Thank you for bringing this to our attention.

Kind regards
MWEB Operations
 
MWEB Operations said:
Hi Hummercellc

Please note that we do not throttle the upload speeds of any of our packages. I had a chat with Telkom and they informed me that there are some Dslams that do support up to 1024kbps upstream, if you let me have your line number I will check yours for you. I have also asked the product manager to update the online brochure accordingly.

Thank you for bringing this to our attention.

Kind regards
MWEB Operations
Click to expand...

Now that's a nice response.
 
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