MWEB ADSL and website outage

[Kevin Lancaster]

MWEB ADSL outage

An outage in MWEB’s data centre is causing Internet downtime for subscribers.

 

[Sapphiron]

MWEB ADSL outage

An outage in MWEB’s data centre is causing Internet downtime for subscribers.

Our WISP (Interworks) just came back online now.

 

[PostmanPot]

Update: faulty hardware has been replaced and services should begin returning to normal within the next half an hour

Sorted.

 

[MWEBHelp]

Thanks PostmanPot for the feedback.

 

[MWEBHelp]

Hi All

We have replaced the faulty hardware which caused the outage and services should be restored in about 30 minutes.

Thanks for your patience and support.

 

[kianm]

“The outage has affected our telephony system, therefore you will not be able to reach our call centre at the moment. Please bear with us during this time.”

Is this one of the disadvantages of VoIP, having to rely on your data network for your telephony.

 

[Chris.Geerdts]

Is this one of the disadvantages of VoIP, having to rely on your data network for your telephony.

True. When I ran a VoIP service I serviced a medical call centre which was mission critical. We kept a few Telkom incoming lines. Since our switch at Teraco had higher uptime than the internet in general we could map calls across automatically on failure. It is worth considering

 

[MWEBHelp]

Good Day All, the outage has since been resolved and all services restored.

Thank you very much for you patience.