Mweb/GAME promotion fiasco.

Wow, it's customers like OP that really get me riled up. I work in computer retail and fortunately I do my job properly. Unfortunately there are some clients who like to buy stuff for very precise reasons and decide not to mention it to anyone then get angry when it doesn't work like it is supposed to.

Even worse is when they phone (usually off another rep's sale) and ask why the key from the bottom of the laptop is not working on MS Word and throw their toys out of the proverbial cot. That is understandable of course, I usually mention that MS Office is a seperate purchase to the laptop / desktop.

Then you get guys like the OP, who feel so outraged at their own stupidity that they feel the need to crow out on a public forum, trash everyone involved (except their perfect selves of course) and promptly get proven wrong.
Being in computer retail, that particular special of the Toshiba i5 is pretty damn awesome for the price, I was not even aware that MWEB was giving out free ADSL accounts with their laptops. Stop complaining, you got a good deal, the fine print wasn't really so fine, it was laid out in the advertising clear as day.

I am probably reading too much in to this but having to state it was for your kids smells a bit of a lame excuse to try "fight the man". Making it sound like your kids are the "new clients". Tell me this, are your kids legally allowed to enter a contract? If so, void point :) If not, another reason to make wonder at the audacity of some people.

You will probably even get a nice MWEB rep in here sometime soon asking you to PM him so he can see what he can do for you, they like to keep up customer relations even when it is not their fault.
 
Stevie G said:
why the fak does the fine print have to be so small. anyway game is at fault because they had to tell you the T&C when purchasing the product. they did not do that, so you can return it.
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In general they don't have a ton of space to lay it out in massive big text :D. They also know very few people read the fine print. So in a way it is a trick coming space saving thing :D. Regardless people should read the fine print as it is there to be read and understood.
 
Thanks for all the support and "condolences" guy's. Fine print was and will always remain a bastard but My kids are "new" customers for that matter as someone correctly stated. They are the future of Mweb as clients . I got the laptops anyway so water under the bridge. I just had to vent as it was the longest time ever it took me to purchase two items in this case these laptops at GAME. (Another thread in OffTopic)
 
StevenC said:
Wow, it's customers like OP that really get me riled up. I work in computer retail and fortunately I do my job properly. Unfortunately there are some clients who like to buy stuff for very precise reasons and decide not to mention it to anyone then get angry when it doesn't work like it is supposed to.

Even worse is when they phone (usually off another rep's sale) and ask why the key from the bottom of the laptop is not working on MS Word and throw their toys out of the proverbial cot. That is understandable of course, I usually mention that MS Office is a seperate purchase to the laptop / desktop.

Then you get guys like the OP, who feel so outraged at their own stupidity that they feel the need to crow out on a public forum, trash everyone involved (except their perfect selves of course) and promptly get proven wrong.
Being in computer retail, that particular special of the Toshiba i5 is pretty damn awesome for the price, I was not even aware that MWEB was giving out free ADSL accounts with their laptops. Stop complaining, you got a good deal, the fine print wasn't really so fine, it was laid out in the advertising clear as day.

I am probably reading too much in to this but having to state it was for your kids smells a bit of a lame excuse to try "fight the man". Making it sound like your kids are the "new clients". Tell me this, are your kids legally allowed to enter a contract? If so, void point :) If not, another reason to make wonder at the audacity of some people.

You will probably even get a nice MWEB rep in here sometime soon asking you to PM him so he can see what he can do for you, they like to keep up customer relations even when it is not their fault.
Click to expand...

FYI both the kids are above the required legal age but still studying and thus still under my wings. Thanks for venting your past life issues or failures on my behalf.

Yes those machines seem to be awesome and very upgradable too.
 
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LOL. Soz, but this is super funny. I can just imagine sonny and bunny expecting to abuse their new uncapped lines when dad's jaw drops and his eyes bulge out of his head while on the line with MWEB - where he is read out the fine print. Sometimes we are our own worst (but most comical) enemies.
 
I think under 18's can I have an account with an ISP, I have first hand experience, payment was by debit order.

There have never been issues so far.
 
The_Librarian said:
mweb2.png


It states "All you need is an active ADSL line" - without making any mention of who supplies it.
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If you need an active ADSL line to qualify then why are they giving them issues for having one already ?
 
Well clearly it is not about the person, but whether your adsl line (your phone number) is already used with mweb , so age of kids and all that is irrelevant.

I suppose if you really want to stick it to mweb, cancel your paid contract and move it to another isp, then activate the free deal. Mweb is the one losing if people do that, maybe they will rework their deal if it happens often enough.


Sent from my iPad 2 using Tapatalk
 
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