MWEB Gaming Feedback

Soulcode said:
I can't log onto WTFast for some reason. I get the error message:

Internet connection error (Web: ConnectFailure). Please check your connection and try again.
Unable to connect to remote server


MWEB is blocking the WTFast logon server's IP?

Edit: Nevermind. I get the same error on other ISP accounts.
Click to expand...

http://forum.wtfast.com/viewtopic.php?f=3&t=541
Seems it's a WTFast issue.


But yeah, stuck at WoW loading screens again. SSDD.
 
Last edited:
It's not a WTFast problem. The problem with WTFast is an issue with the port number the program uses.
 
I have the 90% issue with my connection atm wow loads into world 90% then does nothing. I have an FNB Connect account which I have no issues with, please sort this out Mweb, a lot of your clients here are paying you a lot of money on a monthly basis for a faulty service that you just can't seem to get right.
 
Have the same problem with WoW. Game loads to 90% and stops, then eventually disconnects. Problem used to occur mostly in the evenings, but now its started in the afternoons.
 
Great come home to play some WoW and get stuck with the same crap ive had for the past week. And what happens when there is a problem, there is not a MWEB rep replying to the forums because they know they cant give ther real reason why things are messed up.
 
Mweb, can we get some indication on how far your technicians have got with this problem? I don't want to phone up and fight with technicians/managers again just to get a response, not now you have a department specifically concerned with communication via social networks.

Also, please refrain from you copy and paste "we are investigating" and give us some sort of indication of the issue, and a time frame for its resolution
 
Bar_Rat said:
Great come home to play some WoW and get stuck with the same crap ive had for the past week. And what happens when there is a problem, there is not a MWEB rep replying to the forums because they know they cant give ther real reason why things are messed up.
Click to expand...

Hi Bar_Rat

I am still awaiting on feedback on the WOW escalation and i can assure you that we are working to get this resolved as soon as possible.

Kind regards
MWEB GUY
 
MWEB Guy

We been hearing that samee pitch for almost a week now. Thats just not good enough. We need results not some "will be resolved soon" comment.
 
Gibson said:
Mweb, can we get some indication on how far your technicians have got with this problem? I don't want to phone up and fight with technicians/managers again just to get a response, not now you have a department specifically concerned with communication via social networks.

Also, please refrain from you copy and paste "we are investigating" and give us some sort of indication of the issue, and a time frame for its resolution
Click to expand...

Hi Gibson

I do not have a resolution time frame or any additional information at this moment, however I will provide feedback as soon as I receive it.

Kind regards
MWEB Guy
 
I do not have a resolution time frame or any additional information at this moment, however I will provide feedback as soon as I receive it.
Click to expand...

So are you stating that after three days of investigation Mweb has no thought on potential causes for the problem, internal or external to their network?
 
Managed to get in with the lowest latencies I've had from Mweb in months, if this keeps up it'll be a happy subscriber
 
Gibson said:
Managed to get in with the lowest latencies I've had from Mweb in months, if this keeps up it'll be a happy subscriber
Click to expand...

Hi Gibson

Thank you for the update.

Kind regards
MWEB Guy
 
What? It's not working for me. Still the same problem. I'm connecting from Kleinmond (close to Hermanus), Western Cape.
 
I havnt logged out so im not sure if its still happening to me.

Edit : Can log in and out no problems. Now i hope it stays this way and gets sorted for the rest of you guys.
 
Last edited:
You must log in or register to reply here.
Back
Top
Sign up to the MyBroadband newsletter
X