MWEB Gaming Feedback

Sillicur said:
Pro move editing your post after I showed the tracert where i cant see interoute from "Run the tracert and post it please" to an explanation that you really have no control and blaming telkom.

Im going for a smoke. Guess your waiting for me to log off now or something stupid. Lets see.
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Please Sillicur I can understand your frustration, but let's not get petty - I've been nothing but honest with you from day 1, why would I suddenly try to mislead you? I edited my post directly after hitting enter as I felt it needed more explanation. You're right I don't see interroute, but you are going via Seacom.

1 27 ms 27 ms 26 ms 41-132-68-1.dsl.mweb.co.za [41.132.68.1]
2 57 ms 59 ms 60 ms tengig-0-0-0-110.vic-ipc-1.mweb.co.za [196.22.169.170]
3 57 ms 55 ms 56 ms vl-92.vic-hscore-1.mweb.co.za [196.22.189.2]
4 61 ms 60 ms 59 ms tengig-0-0-0-0-11.vic-up-2.mweb.co.za [196.22.169.226]
5 60 ms 58 ms 61 ms tengig-0-3-1-0.mid-1.mweb.co.za [196.22.169.211]

See wherever it says vic - that's our Data Centre in Victory Park and then on to midrand to link up with Seacom via Neotel. It looks like the upstream routes in the UK have changed from interroute, which is something I wasn't aware had been implemented already.

Apologies for that bit of confusion but you are routing North.

Also just to clarify - I'm not trying to shift any blame to Telkom, just explaining to you how we make the split so that you can understand it.
ADSL users all meet at common points on the Telkom network called Edge Service Routers, it's at that level that we segment our network and make decisions about routing our customers North or South, based on the location of the ESR.
 
You edited your post exactly 4 minutes after you first posted it and 2 minutes after i posted my tracerts. But lets forget about that, could just be a misunderstanding, like the fact that I have always thought im routing thought CPT while im clearly not as you explained. This also means that I have the same issues that we thought were isolated to CPT people. Exactly the same.

Just by taking the fact into account that as soon as i log onto any other ISP my ping is fine in WoW should be enough to know for certain that its not from my side shouldnt it?

Just to clarify, now all Mweb users in CPT are lucky enough to have awesome 200ms while everyone else still has 300ish? This is keeping in mind that WoW still lags sometimes. I have my MTU at 960 using battleping and it seems fine, 320ms in game but im not convinced at all it will stay that way. Also getting some timeouts, 1 hop timeouts which makes a person still dc or give latency a bad jump. Its not my line doing a resync (telkom error that people get) but rather 1 timeout international while local is not timing out at the exact same time, running 2 pings one to local and one to international. This further shows an indication that its the account.

Edit: I could be wrong, but i predict people coming here and complaining again next week.
 
Yeah Im still not happy with MWebs line performance and will most certainly stick with my cancellation, getting 600+ on WoW and YouTube still does the annoying "refresh every now and then to get full line speed" issue I have stated here a number of times, think its due to caching servers but Im not sure.
 
Sillicur said:
You edited your post exactly 4 minutes after you first posted it and 2 minutes after i posted my tracerts. But lets forget about that, could just be a misunderstanding, like the fact that I have always thought im routing thought CPT while im clearly not as you explained. This also means that I have the same issues that we thought were isolated to CPT people. Exactly the same.

Just by taking the fact into account that as soon as i log onto any other ISP my ping is fine in WoW should be enough to know for certain that its not from my side shouldnt it?

Just to clarify, now all Mweb users in CPT are lucky enough to have awesome 200ms while everyone else still has 300ish? This is keeping in mind that WoW still lags sometimes. I have my MTU at 960 using battleping and it seems fine, 320ms in game but im not convinced at all it will stay that way. Also getting some timeouts, 1 hop timeouts which makes a person still dc or give latency a bad jump. Its not my line doing a resync (telkom error that people get) but rather 1 timeout international while local is not timing out at the exact same time, running 2 pings one to local and one to international. This further shows an indication that its the account.

Edit: I could be wrong, but i predict people coming here and complaining again next week.
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Once again lets hear some feedback from other customers routing north as the last round of responses indicated that they were largely doing fine - if there is still a widespread issue up North I will of course take it further, however if it is an individual customer issue, then it must be addressed as such.

Decisions in terms of network structure unfortunately can't be taken in terms of making sure that everyone around the country gets the same gaming latency - it simply isn't practical. In terms of the long term plans for our network provisioning the SAT-3 connection in Cape Town was a very positive step forward and I'm extremely pleased that it seems to have addressed the WoW issues for our Cape Town customers. If it's introduced some disparity between international latency for Cape Town and Guateng customers that's unfortunate, but at this stage there is unfortunately nothing to be done about it.
 
Will@MWEB said:
Once again lets hear some feedback from other customers routing north as the last round of responses indicated that they were largely doing fine - if there is still a widespread issue up North I will of course take it further, however if it is an individual customer issue, then it must be addressed as such.

Decisions in terms of network structure unfortunately can't be taken in terms of making sure that everyone around the country gets the same gaming latency - it simply isn't practical. In terms of the long term plans for our network provisioning the SAT-3 connection in Cape Town was a very positive step forward and I'm extremely pleased that it seems to have addressed the WoW issues for our Cape Town customers. If it's introduced some disparity between international latency for Cape Town and Guateng customers that's unfortunate, but at this stage there is unfortunately nothing to be done about it.
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Thanks for clearing that up.
 
I don't normally post on forums but I think after all the frustration I've been expressing to my friends about my MWEB I owe them some positive feedback. After this SAT-3 migration my WoW latency has improved WAY beyond any of my other accounts, including my extremely pricey WA Unshaped. I get a perfectly stable 330ms normal and 180 ms through my SSH service, amazing. Lowest I have gotten before this is 220ms on my WA Unshaped, which I will now be cancelling.

Kudos MWEB.
 
Yeah I was quite impressed with performance last night as well, time to set my MTU back to default me thinks!

For once, my skill bar was reactive as an Unholy DK (haste is mah enemy!).
 
vinnigepiet said:
got a 180 ping with my last bit of Mweb.....
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Piet if you'd like to put that cancellation on hold It can always be arranged. If you find in the next month or so that you're still not happy I will personally make sure that the notice period gets waived for you.
 
AAAAAARG.

This weekend has been total crap for starcraft playing. Every hour on the hour and sometimes on the half hour too I get disconnected from any starcraft game that I am playing. In the week it was just at 18:00 and 20:00 when the shaper "changed modes" but this is ridiculous.

AAAAAAARG

Forgot to mention that I remain connected to battlenet and can be in another game within seconds. Still frustrating. Cant get to finish a game.
 
Qwikslver said:
AAAAAARG.

This weekend has been total crap for starcraft playing. Every hour on the hour and sometimes on the half hour too I get disconnected from any starcraft game that I am playing. In the week it was just at 18:00 and 20:00 when the shaper "changed modes" but this is ridiculous.

AAAAAAARG

Forgot to mention that I remain connected to battlenet and can be in another game within seconds. Still frustrating. Cant get to finish a game.
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Where are you located Qwikslver
 
After being brilliant yesterday, my connection to WoW has resumed its usually uselessness today :( Any ideas?
 
Ok what I'd like to do is eliminate all the other possible factors before we start looking for reasons on our side. Before anyone plays the blame shifting card, please note the word eliminate - it's just good troubleshooting practice to start at the entry point and work your way in. What I'd like to do is get one of my team to make contact with you tomorrow and run through all the obvious stuff in terms of ADSL line etc, I'd also like to get a congestion check done on the Telkom side. Once we have covered all this ground and if we're happy that there are no underlying issues then we can take a look at the game itself.
 
Will@MWEB said:
Ok what I'd like to do is eliminate all the other possible factors before we start looking for reasons on our side. Before anyone plays the blame shifting card, please note the word eliminate - it's just good troubleshooting practice to start at the entry point and work your way in. What I'd like to do is get one of my team to make contact with you tomorrow and run through all the obvious stuff in terms of ADSL line etc, I'd also like to get a congestion check done on the Telkom side. Once we have covered all this ground and if we're happy that there are no underlying issues then we can take a look at the game itself.
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If this is meant at me I think the fact the I stay connected to battlenet eliminates those possibilities. I keep a constant international ping going as well and when I alt tab I don't even drop a packet.
 
burn said:
After being brilliant yesterday, my connection to WoW has resumed its usually uselessness today :( Any ideas?
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All still looking good on this side - anyone else having an issue?

Can you let me know what you're currently pinging to bbc.co.uk?
 
Qwikslver said:
If this is meant at me I think the fact the I stay connected to battlenet eliminates those possibilities. I keep a constant international ping going as well and when I alt tab I don't even drop a packet.
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Well then by that same reckoning I would have to assume that the problem is at the application level, or on Battlenet itself - if you're not even seeing a dropped packet, or any sort of blip in the other connectivity, then how can the issue be on our network? If there is one thing I have learnt from many years of troubleshooting it's never to jump ahead of yourself and make assumptions.

If you're having a problem then let's start at the beginning, even if you think that its uneccesary at least then we know that we haven't made any assumptions along the way.
 
Will@MWEB said:
Can you let me know what you're currently pinging to bbc.co.uk?
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Ping to BBC is 176 ms. And now it seems to be working again in WoW as well. :confused:

Had the usual issues from around 8pm yesterday to the time I made my last post this morning. But all is well now. Will let you if it happens again.
 
Will@MWEB said:
Well then by that same reckoning I would have to assume that the problem is at the application level, or on Battlenet itself - if you're not even seeing a dropped packet, or any sort of blip in the other connectivity, then how can the issue be on our network? If there is one thing I have learnt from many years of troubleshooting it's never to jump ahead of yourself and make assumptions.

If you're having a problem then let's start at the beginning, even if you think that its uneccesary at least then we know that we haven't made any assumptions along the way.
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I get what you are saying. Yes, it could be bnet.

It's just that this started to happen first in the week at the times the shaper would change from daytime settings to night time settings.

So just seems like a coincidence.
 
Agree it does seem coincidental, but sometimes it could just be exactly that, also you mentioned 20h00 - as far as I know there's no policy shift implimented at that time.
 
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