MWEB Gaming Feedback

Jovs said:
Playing on Draenor realm, just switched back to MWeb account and latency is back to green - 458ms
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make sure you downloaded the latest hot fixes and that its not running, my lat last night was 180ms....
 
Will@MWEB said:
hmm - 300-350ms here at the moment, can you check some cmd line traces etc for me, remind me are you in CPT, or JHB?

Is anyone else having a problem tonight?
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I'm on US Stormrage, WoW has been unplayable (Takes 2 to 3 minutes just to log in, pings way over 1000) on an unshaped 512k connection since Friday. Using a different ISP gives me no problems logging in and 400ms latencies. I'm in JHB.
 
Hi Icarium

Latency to the US via the Seacom route has always been fairly high.
Having said that I'm not sure what would have changed for you on Friday, if up to now you've found it playable. Can you get the IP for Stormrage and try and run a trace for me, I'd like to see the cmd line latency and the route it's taking. The trace will die on the edge of Blizzard's network due to them blocking ICMP, but I'd like to see what it looks like up until that point.

Thanks
Will
 
It's normally about 50ms higher than if I use an account using SAT-3, but I'll check tonight and see what the routing looks like.
 
I have had a mixed bunch of results. I had a great weekend but since then things have been bad more than good. Any one else noticing this in CPT? Like right at this moment I am getting 27 000 ms and disconnects in SW. On Stormrage EU. Going to have to use my Axxess account tonight :(

Update: Now it is working just fine with low latencies. Seems to happen when ever I post here ;) Anyway, when can we expect to always experience these types of latencies?

Update 2: This morning it is again unplayable with mostly disconnects. What is going on?
 
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Hey Will, logged in this morning for a quick test, latency was running around 5k, but logged in atm and latency is running sub 400ms. Things still seem to be a bit unstable.
 
I predicted this. ADSL should run well 24 hours a day, its uncapped not "uncapped works sometimes"
 
guys remember please, you need the new hotfixes installed on your wow version, it DOES make a difference. If you use the launcher to launch your game once you are in the game the downloads stop for the hotfixes. What I can add is that I have seen spikes, my latency is 180ms with a proxy but there is some spikes every now and again.
 
Sillicur said:
I predicted this. ADSL should run well 24 hours a day, its uncapped not "uncapped works sometimes"
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Hi Sillicur

Eastern Cape routing was cut over to Cape Town earlier this morning, please check and let me know your experiences now.
 
Jovs said:
Hey Will, logged in this morning for a quick test, latency was running around 5k, but logged in atm and latency is running sub 400ms. Things still seem to be a bit unstable.
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Thanks for the feedback Jovs. I'm a bit puzzled by your and burn's experiences as they seem to be very isolated. Can you confirm this problem only occurs on your MWEB account, that you are fully patched up and that you do not perhaps have the remnants of some or other network workaround in place that could be causing an issue.

I was logged on again for several hours last night and saw nothing but green connections and smooth sailing. Feedback from the various other WoW players around the building here (who are now all on my speed dial) is much the same.

EDIT: Also could you check command line traces and latency values for me, at the time when you are seeing high pings in game as I would like to see if there are any possible signs of congestion somewhere on your connection.
 
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Will@MWEB said:
Hi Sillicur

Eastern Cape routing was cut over to Cape Town earlier this morning, please check and let me know your experiences now.
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Pinging international at 190ms now. This is very good news and im happy its been done. I did not think it was even possible to do. Is this a permanent change?
 
Will@MWEB said:
Thanks for the feedback Jovs. I'm a bit puzzled by your and burn's experiences as they seem to be very isolated. Can you confirm this problem only occurs on your MWEB account, that you are fully patched up and that you do not perhaps have the remnants of some or other network workaround in place that could be causing an issue.

I was logged on again for several hours last night and saw nothing but green connections and smooth sailing. Feedback from the various other WoW players around the building here (who are now all on my speed dial) is much the same.

EDIT: Also could you check command line traces and latency values for me, at the time when you are seeing high pings in game as I would like to see if there are any possible signs of congestion somewhere on your connection.
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Latency was absolutely brilliant since the SAT-3 change, problems only started on Tuesday evening. But I was logged in last night for about 2hrs without any issues.

WoW client always patched 100%, I have a 384k line so I disabled the option to download while playing completely. When using my other account, my latency might spike every now and then, but usually no higher than 800ms so the problem seems to be with MWeb account only.
I never changed anything with regards to MTU settings or any other workaround.

Will do a traceroute with the next issue and let you know as soon as it happens.
 
@Sillicur

As I said to you before we had it this way briefly when we brought the Cape Town network online, but due to certain capacity considerations decided to move it back North. Having international capacity directly available in Cape Town changes the network landscape considerably and we're now able to safely accommodate the Eastern Cape users on the Southern Portion of the network.

Yes the change is permanent :)

Kind Regards
Will
 
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Jovs said:
Latency was absolutely brilliant since the SAT-3 change, problems only started on Tuesday evening. But I was logged in last night for about 2hrs without any issues.

WoW client always patched 100%, I have a 384k line so I disabled the option to download while playing completely. When using my other account, my latency might spike every now and then, but usually no higher than 800ms so the problem seems to be with MWeb account only.
I never changed anything with regards to MTU settings or any other workaround.

Will do a traceroute with the next issue and let you know as soon as it happens.
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Thanks

let's continue to monitor and the next time you have an issue, check the cmdline numbers and also immediately check the experience on your backup account to see if the latency there is also higher than normal - I suspect that we might discover an underlying issue, perhaps slight Telkom congestion in your area, or something of that nature thats impacting on your connection intermittently.
 
Will@MWEB said:
@Sillicur

As I said to you before we had it this way briefly when we brought the Cape Town network online, but due to certain capacity considerations decided to move it back North. Having international capacity directly available in Cape Town changes the network landscape considerably and we're now able to safely accommodate the Eastern Cape users on the Southern Portion of the network.

Yes the change is permanent :)

Kind Regards
Will
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Just tested it in wow. Weird thing was, 15000ms with mad spikes, MTU was at 960. So I left wow, changed MTU to 750 and logged back in, very good ms, 220ish about! Thing is, dunno why my MTU has to go that low :( The thing it did with 960 MTU was strange, it took about 5 minutes to get into the game (after loading was done).

MTU at 750 is awesome thou, but i haveto switch and back and forth atm cause Bad Company Vietnam fails at 750 MTU but higher its fine.
Will see how it goes tonight
 
Set your MTU back to default and see what happens - We've never had latency like that on a weekday, even when it was at it's worst - I'm connected to my test bench right now with between 300-350 in game. I really think that over and above the issues we have had that there are some underlying issues on your side that need to be addressed.

EDIT: At home I am running completely default tcp settings - I haven't even bothered to apply Leatrix settings since I rebuilt the machine about a week ago.
 
I predict certain people will eventually thank Will@Mweb for all his (and his team's) hard work :D
 
I recently forgot about this thread, and with my new habit of always connecting to my backup ISP's to play wow, was pleasantly surprised to see this latest update. Tested out playing last night and was getting a very decent 230ms - 280ms.

So out of curiosity, was CT 'over-populated' with DSL users? Considering it seems we were a bit congested..
 
Glad to hear that smokemaryjane :)

It's a bit difficult to post mortem this and tell you exactly what the cause of the issue was. Having SAT-3 in Cape Town significantly changes the landscape of our network.

It provides much more direct international routing for our Cape Town customers, which is always going to be better for gaming and eliminates several additional hops which could have created an overhead for the application.

This is the thing that made it so hard for us to pinpoint this issue is that we weren't picking up any of the conventional triggers that one might associate with a congestion related problem, it was happening purely at the application level.
 
Hi Will
I need help also on WoW

I recently saw this thread 2 days ago and I'm having problems like the others have.
When i first log in my WoW ping is between 3000 - 8000 ms, then it will settled down to about 800ms.
I have tried a test account from Openweb gold uncapped, when i log in i got 280ms.
So i have cancelled my Mweb 2 yesterday already.

I play on EU Terokkar Server
 
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