MWEB Gaming Feedback

[Lounger]

minor de-rail:

kids bugging will for a response:

that's just dumb. you really do come across as the twelve year olds you are when you tell him he has to phone you. he is a) not beholden to you for anything b) just one guy monitoring this discussion.

if your game is frustrating you /that/ much, it's time to take a break and do something else.

at said kids: doublefacepalm! when one face palm just isn't enough.

re-rail: i haven't had significant problems playing world of warcraft, apart from /very/ occasional spikes. but i haven't been watching it very carefully. i'm not really doing anything that warrants keeping track, anyhow. [i'm beavering away at loremaster, which basically means that occasionally, i go into instances, but that's about the only time a lag spike might be troublesome.]

So is he here for free on his own time or is he working for MWeb and been sent here. Then why not use another name and sig??

 

[Vaughan42]

minor de-rail:

kids bugging will for a response:

that's just dumb. you really do come across as the twelve year olds you are when you tell him he has to phone you. he is a) not beholden to you for anything b) just one guy monitoring this discussion.

if your game is frustrating you /that/ much, it's time to take a break and do something else.

at said kids: doublefacepalm! when one face palm just isn't enough.

re-rail: i haven't had significant problems playing world of warcraft, apart from /very/ occasional spikes. but i haven't been watching it very carefully. i'm not really doing anything that warrants keeping track, anyhow. [i'm beavering away at loremaster, which basically means that occasionally, i go into instances, but that's about the only time a lag spike might be troublesome.]

You would know if you were experiencing lag like we are, its totally and utterly game breaking. And to have it effect us right after the most exciting patch to ever have been implenented since the game was launched, you surely can understand our fustration.

 

[greywolfe]

So is he here for free on his own time or is he working for MWeb and been sent here. Then why not use another name and sig??

i am not will.

i don't know.

but you're /still/ coming across as a whiny kid if you're telling him to PHONE YOU NOW.

You would know if you were experiencing lag like we are, its totally and utterly game breaking. And to have it effect us right after the most exciting patch to ever have been implenented since the game was launched, you surely can understand our fustration.

ok. in case it's not abundantly clear, i play world of warcraft.

yesterday, in orgrimmar, i came off a taxi. i didn't /immediately/ get off the taxi, my character sat there for a while, in space, not on land yet. normally, to get down to the ground, i hop from building to building and then land. so, of course, the first thing i do is get my mount, before going down the rooftops. took ages to get my mount to show up.

but you know. i'm not frustrated. it's lag. it happens.

and if i got to a point where it was frustrating, i'd let whoever i was with know: "hey, man. sorry. lag spikes are driving me crazy. going to turn off the game for a bit and do something else." lucky for me, i mostly solo. so, if the lag impedes my game, i shrug and do just that.

besides. while it's cool that 4.0.1 is here, it's also somewhat busted. even if you didn't have lag, there'd be other frustrations. [like casters single shotting melee in pvp, right now.] if the lag didn't make you take breaks every now and then, those other aspects would.

 

[LikeItIs]

but you know. i'm not frustrated. it's lag. it happens.

No it doesn't just happen -_- . It doesn't happen when I'm on SAIX.

and if i got to a point where it was frustrating, i'd let whoever i was with know: "hey, man. sorry. lag spikes are driving me crazy.

You obviously don't raid. Raiding is highly impossible with a ping of 1k+ on wow or any other MMO for that matter .That being said; how about a nice cup of stfu now?

 

[Sash]

and if i got to a point where it was frustrating, i'd let whoever i was with know: "hey, man. sorry. lag spikes are driving me crazy. going to turn off the game for a bit and do something else." lucky for me, i mostly solo. so, if the lag impedes my game, i shrug and do just that.

The point isnt that at all. We pay for a service that was previously working and now it does not. 3 to 4 days after WoW patching MWEB have not resolved the problem or provided any indication of when they will.

If I go home at night and want to play WoW for an hour at the service level I previously received then there is nothing wrong in that.

I understand the issues with online gaming, patches, lag etc these come part and parcel of it. I just dont get why I can play lotro online, my mate can play SC II but the other guy cant play WoW without intense lag spikes at odd hours - which never previously happened.

 

[Will@MWEB]

Nice try Will, but the e-mail I sent you didn't have anything to do with this forum.

Maybe try issuing a reference number or something because ignoring an e-mail doesn't look good. (btw I'm not expecting a response at this late stage)

Hi Lounger

You obviously have me at a disadvantage here as I have no idea who you are. If you've dealt with me directly in the past and the matter wasn't concluded to your satisfaction then I apologize.

Kind Regards
Will

 

[greywolfe]

No it doesn't just happen -_- . It doesn't happen when I'm on SAIX.

for some context, i've been on the internet off and on since 1993.

lag happened then. lag happens now.

at the moment - and if you've been keeping track of the thread - mweb /don't know!/ why the lag is happening, and they're trying to sort it out. but to be fair, on the priority list, we're pretty low down. business comes first. so, i'm perfectly content to wait until will [and mweb] have their ducks in a row and can figure it out.

You obviously don't raid. Raiding is highly impossible with a ping of 1k+ on wow or any other MMO for that matter .That being said; how about a nice cup of stfu now?

i have raided.

i have concluded that south africa doesn't have the ping for that /unless/ you buy an unshaped account. haven't been terrifically stressed about it. when i was on webafrica, i bought an unshaped account on a topup and when i felt the urge to raid, i hopped on that. worked out ok. cost r70. was one gig.

sure. r70 is a bit high, but you can probably shop around. if mweb aren't doing it for you, you /do/ have options.

thanks for the mug of stfu, but i shall pass. you're still just displaying whiny kid syndrome by suggesting that i drink one.

I understand the issues with online gaming, patches, lag etc these come part and parcel of it. I just dont get why I can play lotro online, my mate can play SC II but the other guy cant play WoW without intense lag spikes at odd hours - which never previously happened.

will has conceded - in this thread - that they're not sure what's going on. the game isn't going anywhere. they will probably do their best to sort it out. my problem here - and the reason why i originally posted - was that when you tell will to PHONE YOU NOW because you, personally have problems, that just makes you seem like an entitled kid.

will set up this thread specifically to help with issues. not so that entitled kids could say to him, I HAVE THIS PROBLEM. YOU NEED TO DEAL WITH IT IMMEDIATELY BY PHONING ME PERSONALLY. help the guy out. don't give him drama. while he comes across as a professional, i'm sure, inside, he sighs and goes, "oh dear."

finally, yeah. it is frustrating. and sure, you do want to relax. but while it's in a broken state, stressing about it isn't going to make it better.

 

[Gatecrasher]

Can we please keep the thread from becoming a personal ping pong match, and just concentrate on the problem at hand? Latecy on WoW (5k-60k) is still sky high on my Mweb account. Otherwise everything else on the account is fine. When I switch to my back-up account, WoW latency is good (250-400) . It has been this way since Wednesday. The game is unplayable on my Mweb account. It is clearly nothing to do with congestion, and everything to do with Mweb's traffic shapers. I hope it will be fixed urgently, as there are some very unhappy gamers in my family.

 

[Lounger]

Can we please keep the thread from becoming a personal ping pong match, and just concentrate on the problem at hand? Latecy on WoW (5k-60k) is still sky high on my Mweb account. Otherwise everything else on the account is fine. When I switch to my back-up account, WoW latency is good (250-400) . It has been this way since Wednesday. The game is unplayable on my Mweb account. It is clearly nothing to do with congestion, and everything to do with Mweb's traffic shapers. I hope it will be fixed urgently, as there are some very unhappy gamers in my family.

I battled to get Mweb to make games playable again for months. They just kept saying get a diffrerent account. More recently they claimed not to shape games at all, much to the confusion of everyone who tries it. A little more honesty and less soft-soaping would be most welcome from Mweb.

 

[LikeItIs]

lag happened then. lag happens now.

Thanks for that captain obvious. "In context" i was referring to constant lag and not a once-off-ten-minute spike.

at the moment - and if you've been keeping track of the thread - mweb /don't know!/ why the lag is happening, and they're trying to sort it out.

I have been keeping track of the topic from the start, and it has been quite some time since the complaints/problem started. MWeb is not making any headway it seems, else Will would have reported back on this thread.

and they're trying to sort it out. but to be fair, on the priority list, we're pretty low down. business comes first.

Glad they're trying to sort it out, as any respectable company should when there is a major problem (and it us much appreciated I'm sure), and no - every paying customer should not be "first or last" on a priority list when dealing with a broken/defective product. The color of my money is the same as the owner of the local KFC, and this account is not mainly or exclusively intended for business use.

i have raided.

i have concluded that south africa doesn't have the ping for that /unless/ you buy an unshaped account.

BS. I have raided both normal and HC iCC 10/25 with normal SAIX and the mweb uncapped account shortly after it's launch. as long as your pings are sub 600 at least, you're okay for raiding.but if you prefer unshaped go for it, not all of us have money to throw around.

thanks for the mug of stfu,

I'll upsize yours for free

*PS.

will set up this thread specifically to help with issues. not so that entitled kids could say to him, I HAVE THIS PROBLEM. YOU NEED TO DEAL WITH IT IMMEDIATELY BY PHONING ME PERSONALLY. help the guy out. don't give him drama. while he comes across as a professional, i'm sure, inside, he sighs and goes, "oh dear."

At least we can agree on that , but lashing out at everyone that complains about the problem and trying to downplay the impact massive lag has on online gaming is just plain idiocy. You can call all the people in here kiddies to defend Will/Mweb and whatnot, but the unhappy customers and the problem isn't going to go away.....

 

[greywolfe]

Thanks for that captain obvious. "In context" i was referring to constant lag and not a once-off-ten-minute spike.

let's try that again. if you get lag like that, it's probably not worth playing for the time that the lag is going. so, it's probably time to go and do something else.

Glad they're trying to sort it out, as any respectable company should when there is a major problem (and it us much appreciated I'm sure), and no - every paying customer should not be "first or last" on a priority list when dealing with a broken/defective product. The color of my money is the same as the owner of the local KFC, and this account is not mainly or exclusively intended for business use.

i contend differently. but that's just an opinion. business has to come first. no business, no long term money. i am functionally ok with this, because, to my mind, gaming is just a hobby. something you do in your down time when you're not making money. yes, mweb can make money off of gamers, but my contention is that they would make /less/ money.

i agree with you - in an ideal world, sure. your money should have as much weight as the local kfc's money, but this isn't an ideal world. mweb actually allude to this when they shape your account, because "average users" must not have their experience fall apart.

BS. I have raided both normal and HC iCC 10/25 with normal SAIX and the mweb uncapped account shortly after it's launch. as long as your pings are sub 600 at least, you're okay for raiding.but if you prefer unshaped go for it, not all of us have money to throw around.

yeah. "ok." i've experience that, too. but "ok" is certainly not "very good." it might be tolerable if you're dps, i'm not so sure about healing. you /may/ be able to get away with it as a tank, too. but it'd be fantastically scary. and a ping that length, for pvp? you'll struggle. or be wiped all over the floor.

as for the price of unshaped, again, i even contended that "r70 is high." but i also suggested that you can shop around. if you're paying the base cost of 384k on mweb, you possibly have another r70 to subsidize an unshaped account. honestly. if gaming means that much to you, you'd be looking into alternatives.

I'll upsize yours for free

i'm still passing. while you're at least rational, and at least making sense, mugs of stfu aren't really a good way to make an impression as an adult.

At least we can agree on that , but lashing out at everyone that complains about the problem and trying to downplay the impact massive lag has on online gaming is just plain idiocy. You can call all the people in here kiddies to defend Will/Mweb and whatnot, but the unhappy customers and the problem isn't going to go away.....

ok. two things: first.

"downplaying the impact on gaming" isn't something i'm doing. i'm suggesting that yeah. there's a problem. and yeah. it's frustrating, but that you have a lot of other options. if lag gets to be too bad in world of warcraft, i tell whoever i'm with, if i'm with someone at the time and then i go and do something else. play a single player game. [currently enjoying "art of theft," by yahtzee.] read a book. cook a meal.

secondly:

i was specifically referring to the kid who want WILL TO PERSONALLY HELP THEM RIGHT NOW. not everyone else in this thread who - by and large - has been sane. mostly, i was just trying to help curb the craziness of how some people come across here. YOU MUST HELP ME. I AM SPECIAL. it's just not effective. if you want will to listen to you, and not get frustrated, then the best thing you can do is suggest things in a calm manner. i'm sure he'd appreciate that.

right. having delurked to have that entire conversation, i'm going to relurk now, for five more years.

i don't want to pollute this thread much more than it already is.

 

[vinnigepiet]

let's try that again. if you get lag like that, it's probably not worth playing for the time that the lag is going. so, it's probably time to go and do something else.

i don't want to pollute this thread much more than it already is.

So then if you don't want to pollute it more, please stop trolling

at Will, I will check my ping again in a hour's time or so, then update you on what it is.

 

[freaker76]

Ping 2500 in wow

 

[vinnigepiet]

ok so Will, ping is 4865 in wow this morning 07:30

 

[twixt]

Just to provide some alternative input from the normal complaints - I have a very stable adsl line and my usual ping with mweb+proxy in the past has been around 350-400ms and this weekend it dropped to around 250-280ms on average.

Edit: logged into WoW (mweb + proxy) at 8:10am today and my latency in Dalaran was at 253ms.

 

[vinnigepiet]

Hi Will,

What Twixt says is true, after 8 it seems that the issue returns to normal, me and buddy playing and the ping is now 266ms which is really good i.m.o. but the matter is after 6 PM it will f^&k out again.....hope this helps

 

[Anthro]

-- I need a popcorn icon --

Aanyway, just some positive feedback I play Rappelz (also a MMO) with servers based in the US, my raiding / siege experience has been excellent since last week !
Latecy is approximately 250ms !

I appreciate the upgrades (?)

 

[Shirou]

Thanks mweb for the nice gameplay i had this weekend in wow 2500ms+ Latency!! Lag spikes galore the whole time, and no its not anything else i tested with a telkom account and had wonderfull 200ms without lag spikes nothing.. so thanks to mweb it ruined my wow playtime this weekend and still does.

 

[DjStyles]

WOW was just completly unplayable on Mweb this weekend.

I tried logging into my account and couldnt even retrieve my characters. Then I switched to an Afrihost account and all worked just fine.

So i thought, lets try Mweb again (maybe my client was buggy). So this time i manage to get in with the incredible latency of 11615ms :wtf:

Come on Mweb, sort this cr@p out!!

 

[Vaughan42]

OK, did many tests this weekend and this is what i have learned.
DURING THE WEEK BETWEEN 8am-6pm: Latency Perfect, around 400ms and stable.
WEEKENDS AND WEEKDAYS AFTER 6: Insane Latency, as soon as 8am hits, latency is gone.
So what changes at these exact times? Whatever happens to your network between 6pm and 8am is what is giving us the lag.