MWEB Gaming Feedback

lol, MWEB is indeed in the ***, and i hope that the gaming based communitity is driving them to fix this issue because if it aint fixed by the end of this week, im signing my cancellation form.im gonna have to get a decent temp solution for Cataclysm, anyone know of one(preferably someone that knows whats decent wow latency from CT)
Im pretty ****ing sick of paying for half a service!!
i just wanna get home from work log in and feel the flow of my ice bolts, smoooooth, instant and CONSISTENT
 
Smirnov said:
lol, MWEB is indeed in the ***, and i hope that the gaming based communitity is driving them to fix this issue because if it aint fixed by the end of this week, im signing my cancellation form.im gonna have to get a decent temp solution for Cataclysm, anyone know of one(preferably someone that knows whats decent wow latency from CT)
Im pretty ****ing sick of paying for half a service!!
i just wanna get home from work log in and feel the flow of my ice bolts, smoooooth, instant and CONSISTENT
Click to expand...

Afrihost free 1GB account works the charm. I usually get 300ms or less. An alternative to the mweb uncapped is possibly the Afrihost Gold 50GB account (yes its capped, but its still a lot of/ if not enough GB's for most people)

My WA account has also been giving great pings of 230ms - 280ms. I don't use any proxy services.
 
I will be posting something this evening on where we are and what the next steps are, just awaiting confirmation of a few details.
 
***Copy of my Post in the Subscriber feedback thread***

Good evening everyone

We will be carrying out a fairly significant network optimization tomorrow morning at 6am, which will have no impact on the average customer, but could raise some questions with our heavier Peer to Peer users. In light of this I wanted to take the opportunity to explain this here, before we implement the change and to pre-emptively address some of your concerns.

As you know we've been carrying out an ongoing investigation into the source of high latency problems experienced in game for our World of Warcraft players. Part of this investigation revealed that there was definitely a relationship between the increased allocation to P2P and the increase in latency at certain times of the day. Closer investigation of the possible causes of this revealed the fact that the more aggressive P2P protocols generate an extremely high volume of simultaneous connections through some of our core routers and this is placing an unnecessary load on these devices.

Our finding has also been that some extremely aggressive settings are in use out there, effectively trying to brute force a few extra KB out of the traffic manager and we really need to curb this practice.

We have therefore decided to implement an initial limit of 100 simultaneous connections per customer on P2P protocols. Depending on the positive impact this has on network performance we may further reduce this in small increments until we find the right level.

I have carried out tests on bittorrent, self limiting at values between 200 (the default on utorrent) and 50 and did not detect any significant changes in transfer speeds on well seeded files.

We therefore believe that this is a very reasonable number and it should not be seen as an attempt to limit transfer speeds on P2P.

I cannot provide any guarantees that this will be a solution for the World of Warcraft issues, however it is certainly a very necessary network optimization and one that we believe will provide a better experience for all our customers in the long run.

Kind Regards
Will
 
Well lets hope it does, I think patience has worn thin for most people.

My experience with MWEB tonight was playable but still laggy. Really hope to see an improvement from tomorrow evening!
 
Will@MWEB said:
***Copy of my Post in the Subscriber feedback thread***

Good evening everyone

We will be carrying out a fairly significant network optimization tomorrow morning at 6am, which will have no impact on the average customer, but could raise some questions with our heavier Peer to Peer users. In light of this I wanted to take the opportunity to explain this here, before we implement the change and to pre-emptively address some of your concerns.

As you know we've been carrying out an ongoing investigation into the source of high latency problems experienced in game for our World of Warcraft players. Part of this investigation revealed that there was definitely a relationship between the increased allocation to P2P and the increase in latency at certain times of the day. Closer investigation of the possible causes of this revealed the fact that the more aggressive P2P protocols generate an extremely high volume of simultaneous connections through some of our core routers and this is placing an unnecessary load on these devices.

Our finding has also been that some extremely aggressive settings are in use out there, effectively trying to brute force a few extra KB out of the traffic manager and we really need to curb this practice.

We have therefore decided to implement an initial limit of 100 simultaneous connections per customer on P2P protocols. Depending on the positive impact this has on network performance we may further reduce this in small increments until we find the right level.

I have carried out tests on bittorrent, self limiting at values between 200 (the default on utorrent) and 50 and did not detect any significant changes in transfer speeds on well seeded files.

We therefore believe that this is a very reasonable number and it should not be seen as an attempt to limit transfer speeds on P2P.

I cannot provide any guarantees that this will be a solution for the World of Warcraft issues, however it is certainly a very necessary network optimization and one that we believe will provide a better experience for all our customers in the long run.

Kind Regards
Will
Click to expand...

Awesome! Ive never used more than 100 in my time with utorrent, in fact I usually only use 30-40 connections per download and 2 downloads at a time which seemingly gives best results... Especially when I used to have a very old router back in the day but still got full line speed from it. Unfortunately most of the "wizards" on utorrent etc are geared more for US infrastructure and usually impede our performance here, client and server both. Thanks for testing all this guys and heres hoping for a great weekend ahead! ^.~
 
Thanks OtakuD

Please read the part about I make no guarantees though. This is something that was highlighted during the WoW testing and it's a 'good practice' implementation in terms of optimizing the network and as an elimination step in troubleshooting. I hope that it will have a positive impact on the WoW situation, but there really isn't any assurance and we'll only know when we know. Obviously we will continue to explore other avenues over and above this.
 
Will@MWEB said:
Thanks OtakuD

Please read the part about I make no guarantees though. This is something that was highlighted during the WoW testing and it's a 'good practice' implementation in terms of optimizing the network and as an elimination step in troubleshooting. I hope that it will have a positive impact on the WoW situation, but there really isn't any assurance and we'll only know when we know. Obviously we will continue to explore other avenues over and above this.
Click to expand...

Cool at least youre trying and I appreciate that, so weird tho and end Oct things were better then they ever were but November has been scary bad! Something went wrong, Im not sure if it was the P2P stuff as I remember having improved P2P speeds but still great latency, only after the peering things went awol... Ive heard ppl complaining about Vodacoms latency too, not sure if its related
 
OtakuD said:
Cool at least youre trying and I appreciate that, so weird tho and end Oct things were better then they ever were but November has been scary bad! Something went wrong, Im not sure if it was the P2P stuff as I remember having improved P2P speeds but still great latency, only after the peering things went awol... Ive heard ppl complaining about Vodacoms latency too, not sure if its related
Click to expand...

You can expect latency issues with a service coming via wireless cells. That's a given.
 
Been trying to play various Playstation 3 games on PSN... nowhere near close to being playable - just get kicked out of the game right at the start with "Connection Error"
dont forget the 40kb transfer limit on game updates... pretty useless experience

edit: on 4MB uncappped
 
Lounger said:
You can expect latency issues with a service coming via wireless cells. That's a given.
Click to expand...

Hehe, I meant hearing about ppl peering through Vodacoms backbone on OpenWeb (or something to that effect, not familiar with their infrastructure) not using 3G etc to connect... Although my friends using 3G actually get better latency on WoW than I do atm...
 
hellomweb said:
Been trying to play various Playstation 3 games on PSN... nowhere near close to being playable - just get kicked out of the game right at the start with "Connection Error"
dont forget the 40kb transfer limit on game updates... pretty useless experience

edit: on 4MB uncappped
Click to expand...

What have you done on your side so far in terms of troubleshooting? Just so that I have an idea of where to start.
 
I finally managed to get in to a game without being kicked out at the start. It's still pretty laggy.
Going to give a webafrica account a try tomorrow and see how that works out.

I've double checked the traffic on my network to make sure nothing is interfering - not sure what else I can really do?

Only being able to play from 11pm onwards is a bit silly :-/
 
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