MWEB Gaming Feedback

[StevenC]

Steven is that a straight connection, or using MTU / Proxy ?

Hi there Will

Basically I have been using the Leatrix Latency fix for quite some time (close on 2 years).

Running MTU of 960 (I think, I am at work at the moment so can't check).

Game has been pretty playable for me in the evenings (only time I play).

Connecting to the Clareinch Exchange.

 

[Vaughan42]

Shaping does not happen at an individual customer level so the difference in experience for some might be based on other factors, e.g. DSLAM congestion and in some cases users doing P2P on the same connection while gaming.

Ok well that doesn't make any sense to me at all because I have tried every possible way of connecting with not a hint of P2P in sight, while my friends on the same account and line download P2P on two different computers at the same time, through the same router while playing wow on both of those PC's with no lag at all this entire time.

Are you suggesting that we do not reduce P2P shaping after hours? I would like to see the results of that customer survey, gaming vs. P2P who do you think will win?

Of course that's not what I meant, all I'm saying is that you keep say this is a shaping issue, but why then, when the shaping is at its most relaxed, do we have the biggest problem? What I meant is that fixing this has to be within your power because there is a time of day that its fixed already.
Sorry for my frustration, was just a bit bleak this morning after topping my Axxess account yet again and needed to vent. The only reason I left them to come to MWEB was because my friends kept telling me what excellent wow pings they were getting...

 

[vinnigepiet]

4-5 day left, fix it or lose allot of customers. Hopefully mweb has a "reason for leaving us" thing when you cancel. Oh boy got stories to tell.

I know its not a problem that can be solved easily, thats why you had a month and a half. Your network team had a month and a half. Did you ever even do what Tinuva said? I doubt it. I agree with what Vaughan42 said, you actually have the answer and the right protocalls or w/e right there with you. Something changes at 6pm every weekday. Thats your answer. I know im oversimplifying it, but you have a whole god damn network team, which either dont know how to do their job or they arent actually working on it and your just trying to keep the customers on a line as long as possible.

Some questions: Why does the connection go bad AFTER peak times are over (6pm on weekdays)?
Why does the MTU setting make such a huge difference?
Why was some tunneling services Ports shaped 2-3 days after talking about them here. Port 10800 was working wonderfully well on WTFast tunneling service. A day after I talked about it here, it got basically destroyed. Still not working again. It wasnt an issue from the tunneling service because only their few Mweb users were experiencing it. They gave us a test setting/port which im too afraid to name so i never did. (coincidence or not)?

TELKOM HAS LESS PROBLEMS THAN MWEB. Just think about it, TELKOM.

So I guess what im saying is, Will, you should be able to answer these questions (real answers not just were looking into it) by now cause you had enough time, if this was any first world country with allot of good ISP options and competition the whole MWEB would have gone down, the only reason its not is because people in SA are actually so used to bad service that this is nothing new.

agree, do not give ports on this forum or any forum for that matter otherwise the ISP will shape that port again, and I have experienced it myself with Mweb..............

 

[Will@MWEB]

agree, do not give ports on this forum or any forum for that matter otherwise the ISP will shape that port again, and I have experienced it myself with Mweb..............

Piet that's really not the case, please think about what you're suggesting - why would we go out of our way to intentionally make something worse?
Consider the fact that by Sillcurs account WTFast themselves were experimenting with alternative ports, so perhaps you should ask why that is - remember ultimately their traffic also has to be carried on someone's network.

To answer Sillicur's question about the information Tinuva provided yes we did make use of the information in our testing and tried various permutations of bypassing the shapers, both by port exclusion and using Tinuva's data. This is consistent with two facts: That giving the gaming traffic the highest assurance levels possible has no effect and that the problem persists on an unshaped connection. In other words, it's not likely that the traffic manager is causing the problem. We've also tested a hardwired connection during peak times from the client edge of our network and found that there was no latency. That's why we've spent the last week having the various pieces of equipment and network nodes that bring the IPC links onto our network tested and examining the load caused by aggressive P2P protocols on various devices to see if there is any optimization to be done in this area.

Sillicur I fully understand your frustration , however I'd like to remind you that you and I have discussed the matter at length in private and I know that you have several workarounds at your disposal, including the VPN connection I gave you to test.

Kind Regards
Will

 

[Sillicur]

Piet that's really not the case, please think about what you're suggesting - why would we go out of our way to intentionally make something worse?
Consider the fact that by Sillcurs account WTFast themselves were experimenting with alternative ports, so perhaps you should ask why that is - remember ultimately their traffic also has to be carried on someone's network.

To answer Sillicur's question about the information Tinuva provided yes we did make use of the information in our testing and tried various permutations of bypassing the shapers, both by port exclusion and using Tinuva's data. This is consistent with two facts: That giving the gaming traffic the highest assurance levels possible has no effect and that the problem persists on an unshaped connection. In other words, it's not likely that the traffic manager is causing the problem. We've also tested a hardwired connection during peak times from the client edge of our network and found that there was no latency. That's why we've spent the last week having the various pieces of equipment and network nodes that bring the IPC links onto our network tested and examining the load caused by aggressive P2P protocols on various devices to see if there is any optimization to be done in this area.

Sillicur I fully understand your frustration , however I'd like to remind you that you and I have discussed the matter at length in private and I know that you have several workarounds at your disposal, including the VPN connection I gave you to test.

Kind Regards
Will

Will, I know and thats all good and well, but now 7-8 international timeouts every hour is a new problem (it doesnt happen on telkom account so its not my line) coupled that i still need to put my MTU at 750 to get decent results and that screws up a few other games. Even ping to international websites just jumped up magically by 50 the past couple of days.

I know that you have tried to help allot, this being said, do you agree that people who play wow cannot stay on Mweb and dont you agree that people who play wow should be warned not to buy a Mweb account in its current state (even if it doesnt happen to everyone, should they really take that chance?)

 

[vinnigepiet]

Piet that's really not the case, please think about what you're suggesting - why would we go out of our way to intentionally make something worse?
Consider the fact that by Sillcurs account WTFast themselves were experimenting with alternative ports, so perhaps you should ask why that is - remember ultimately their traffic also has to be carried on someone's network.

Kind Regards
Will

yes i understand that it would not be done intentionally but if you use a proxy service it encapsulate the packet so that it does not get "seen" as "hostile" traffic(this is now excluding the fact that proxy services also reduce the hops, etc etc) so now that if you get these "unidentified" packets and someone posts the port on this "unidentified" packets, why would you not shape it? What if that service could be used for something else (downloads etc), you guys said the same thing about Heroes of Newerth, after 3 months of capturing data you shaped the ports less(still not very playable on international) and then I was told "it is telkom..." sorry but my WTFast worked, and still does on an Axxess account e.g. (well on a few accounts). I fully understand if it was abuse, yes by all means...(there was such cases were the users got banned abusing the torrents with a proxy service)

there are some people who cannot afford to pay for proxy services(lol 50 rand? less McD and you will be able to...school children is understandable) but here is a question, after consulting with WTFast and they said they do "optimization" on the product(which is fair), how can it work on almost any NON Mweb reseller and Mweb accounts? Why does it work fine with Axxess? Why would on their app, only Mweb users experience this issue?

this is the questions I am asking myself everyday. I had to change my Proxy service and pay more, I had to buy capped accounts to play a game that worked after the day of the patch(when it all started). People get frustrated and there is not a solution being provided, with every wow patch that there was I experienced Queues with the game because there are a LOT of people coming back from breaks, and believe me, some people with money do not care and will cancel their accounts, uncapped and capped, because this ISP is causing their game to not function correctly so that they can play.

 

[Magnarmalok]

Happe hundred pages of QQ mweb Although you have some nasty customers running amock that just don't appreciate the time and effort you put into your product, there /are/ some of us who appreciate it!

I <3 Mweb,

 

[Sillicur]

Happe hundred pages of QQ mweb Although you have some nasty customers running amock that just don't appreciate the time and effort you put into your product, there /are/ some of us who appreciate it!

I <3 Mweb,

Please stop trolling.

 

[Sillicur]

I could always ping jolt.co.uk at 280ms, last week it went up to 330, now its 400ms.....Its going up with a few ms each hour (this shows in game as well, total international ms going higher and higher each day.
What the hell is going on Will? Is the general latency also going to get progressively worse?

 

[vinnigepiet]

I could always ping jolt.co.uk at 280ms, last week it went up to 330, now its 400ms.....Its going up with a few ms each hour (this shows in game as well, total international ms going higher and higher each day.
What the hell is going on Will? Is the general latency also going to get progressively worse?

do urself a favor like i did

and go to another ISP

just did it not gonna look back.............this ISP is being /meh

 

[OtakuD]

do urself a favor like i did

and go to another ISP

just did it not gonna look back.............this ISP is being /meh

Agreed

 

[Magnarmalok]

Please stop trolling.

Explain to me how that is in anyway trolling, please, enlighten me

 

[Sillicur]

Explain to me how that is in anyway trolling, please, enlighten me

You know EXACTLY what your doing. So **** off.

 

[Sillicur]

do urself a favor like i did

and go to another ISP

just did it not gonna look back.............this ISP is being /meh

What ISP did you go too? Need one that i can play wow on and download a bit on a 384 uncapped.

 

[Magnarmalok]

You know EXACTLY what your doing. So **** off.

/All/ I'm doing is congratulating on Mweb for having the best customer service of any ISP I've seen by far, Not only do they acknowledge the fact that something is wrong, but they go out of their way to fix it.

 

[OtakuD]

/All/ I'm doing is congratulating on Mweb for having the best customer service of any ISP I've seen by far, Not only do they acknowledge the fact that something is wrong, but they go out of their way to fix it.

Wait... sorry... am I missing something here? They fixed this problem that has been going on since end Oct? Thats news to me... Bring on OpenWeb!

 

[Tinuva]

In all honesty, it is not always that easy to pin point the problem. Especially when you have to deal with hardware where you don't actually have all the details, have a lot of hidden limitations one don't know about, and on top of all that, you are highly dependent on the vendor to fix these. If there were more hardware that was as great as this vendor, I could see one trying another vendor, but even if that were the case, sometimes you are kinda locked in.

Thus the problem might not be fixed yet, at least they are actively working towards a resolution. If this was Telkom, they would just turn a blind eye to the problem and let it be.

 

[Sillicur]

/All/ I'm doing is congratulating on Mweb for having the best customer service of any ISP I've seen by far, Not only do they acknowledge the fact that something is wrong, but they go out of their way to fix it.

Thats not /all/ your doing. First off, your posting in a thread where most of us have been having very frustrating issues and calling us "some nasty customers running amock that just don't appreciate the time and effort you put into your product" while we have been paying for a service for 2 months that isnt working. That in itself just shows your trying to be a ****. Secondly, the // thing, that coupled with the fact that your friend hereticangel also only does **** like that shows me your actually trying to just troll us.

If your really not just trolling, your very stupid to do this, its one or the other.

If your really not just a troll, then think about it this way. Great if yours work, dont rub it in the face of everyone here struggling and trying everything to get it to work. I wonder what you would say if the tables were turned, thou i guess your parents pay for your internet so you dont even know what its like to pay with your /own/ money.

See what I did thar? So in conclusion, **** OFF kid.

 

[LikeItIs]

Happe hundred pages of QQ mweb Although you have some nasty customers running amock that just don't appreciate the time and effort you put into your product, there /are/ some of us who appreciate it!

I <3 Mweb,

Why not just save yourself the effort and simplify your post by saying "zomg mweb rocks!!"

Goddamn trolls -_-

/ontopic now
This problem has been going on for ages now with no solution in sight, it only happens on MWEB and MWEB reseller accounts, so all this crap about dslams,congestion,exchanges is just utter BS. If you want the problem to go away, move on to another ISP.

*as an afterthought: the mweb news server has also been crawling for the last couple of weeks. Don't feel like I'm getting my money's worth at all lately, gonna practice what I preach for a change and make the move soon....

 

[p3t3rmax]

Can we get back to what this thread is about while you kids go and rattle your sabres outside - MWEB Gaming Feedback? I play BF2 on the SAIX servers via my MWEB 384k uncapped line, or rather used to, but now it is unplayably slow. I had high latency issues to get onto the Telkom switchboard but they improved and I could play when pings looked like this:
2010/09/21
09:48 AM
Tracing route to tpr-route-server.saix.net [196.25.9.46]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms 192.168.1.254
2 351 ms 466 ms 236 ms dsl-240-220-01.telkomadsl.co.za [41.240.220.1]
3 93 ms 96 ms 92 ms tpr-ip-esr-1-ge-6-0-0.telkom-ipnet.co.za [196.43.10.86]
4 46 ms 46 ms 46 ms tpr-route-server.saix.net [196.25.9.46]

Now this is what I am getting typically - I see it racing all over the world to get back into SAIX next door:
2010/12/03
12:25 PM
Tracing route to tpr-route-server.saix.net [196.25.9.46]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms 192.168.1.254
2 20 ms 20 ms 18 ms 41-132-38-1.dsl.mweb.co.za [41.132.38.1]
3 20 ms 19 ms 19 ms 196-28-178-190.adsl.mweb.co.za [196.28.178.190]
4 20 ms 22 ms 20 ms 196-28-179-11.adsl.mweb.co.za [196.28.179.11]
5 21 ms 21 ms 24 ms 196-28-178-97.adsl.mweb.co.za [196.28.178.97]
6 47 ms 46 ms 46 ms gig-0-0-2.vic-hscore-3.mweb.co.za [196.22.169.49]
7 47 ms 46 ms 45 ms 196.22.169.61
8 50 ms 47 ms 47 ms tengig-0-0-0-0-11.vic-up-1.mweb.co.za [196.22.169.225]
9 48 ms 83 ms 49 ms tengig-0-3-1-0.mid-1.mweb.co.za [196.22.169.211]
10 268 ms 269 ms 271 ms pos-0-0-0-0.lon-1.mweb.co.za [196.22.163.230]
11 270 ms 268 ms 268 ms 149.6.98.17
12 * 334 ms 526 ms te7-2.ccr01.lon01.atlas.cogentco.com [154.54.36.165]
13 294 ms 278 ms 273 ms te2-2.mpd01.lon01.atlas.cogentco.com [130.117.1.74]
14 275 ms 273 ms 270 ms 149.6.2.194
15 455 ms 453 ms 454 ms tpr-ip-esr-1-ge-6-0-0.telkom-ipnet.co.za [196.43.10.86]
16 457 ms 456 ms 456 ms tpr-route-server.saix.net [196.25.9.46]

So while I am sure all the MWEB peering noise somehow benefits the Internet community in ways I have yet to understand (be nice if someone can explain it in plain Englez) one of my sad life's little pleasures has gone out the window. Now if the Mweb international links were so hot why are the international servers also unplayable? The best ping I see is 328ms.
So my feedback is unfortunately 'crap'!