Mweb: How to check data usage

I know i can use SAIX but i too get an error

Server Error in '/' Application.
The smi id 'e9ee9771-1503-4003-a50e-6e994ec5e834' has not been activated on SMI
Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code.

Exception Details: MWeb.ADSL.EADSLException: The smi id 'e9ee9771-1503-4003-a50e-6e994ec5e834' has not been activated on SMI

Source Error:

An unhandled exception was generated during the execution of the current web request. Information regarding the origin and location of the exception can be identified using the exception stack trace below.

Stack Trace:

[EADSLException: The smi id 'e9ee9771-1503-4003-a50e-6e994ec5e834' has not been activated on SMI]
MWeb.ADSL.PerGigUser.ObtainInstance(Guid smiId) +747
ADSLConsole.Default.TryLoadSubscriber() +78
ADSLConsole.Default.OnPreInit(EventArgs e) +43
System.Web.UI.Page.PerformPreInit() +31
System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint) +282

Version Information: Microsoft .NET Framework Version:2.0.50727.3615; ASP.NET Version:2.0.50727.3618
Click to expand...

FF 3.6.13

Had these issues on customer pcs too.

Tried above tips but nothing.
 
mm wierd i tried atleast 5 pcs ,firefox ,chrome and the dreadful ie, always worked for me.
 
ZeeCPT said:
Any updates for us on this issue MWEB Ops? Still having the same issues.
Click to expand...

Hi ZeeCPT

I re-authed your account and please reset your router. Before resetting, please keep your username and password close by and please ensure you know your password before resetting. Once you are back online, please do some further test and if it still persists, drop me a PM informing me what is happening.

What browser are you using to view the data usage? Have you tried any other browsers?

Regards,
MWEB Ops
 
MWEB Operations said:
Hi ZeeCPT

I re-authed your account and please reset your router. Before resetting, please keep your username and password close by and please ensure you know your password before resetting. Once you are back online, please do some further test and if it still persists, drop me a PM informing me what is happening.

What browser are you using to view the data usage? Have you tried any other browsers?

Regards,
MWEB Ops
Click to expand...

I shall do as soon as I'm back home - thanks for the update.

I used firefox (latest updates installed), and chrome. Made sure all cookies are enabled etc.

Thanks!
 
MWEB Operations said:
Hi ZeeCPT

I re-authed your account and please reset your router. Before resetting, please keep your username and password close by and please ensure you know your password before resetting. Once you are back online, please do some further test and if it still persists, drop me a PM informing me what is happening.

What browser are you using to view the data usage? Have you tried any other browsers?

Regards,
MWEB Ops
Click to expand...

Hi MWEB Ops,

I've reset the router, made sure all cookies are enabled and tried with Firefox, Chrome as well as IE but still getting routed to this page:

http://www.mweb.co.za/productspricin...netAccess.aspx

Thx.
 
ZeeCPT said:
Hi MWEB Ops,

I've reset the router, made sure all cookies are enabled and tried with Firefox, Chrome as well as IE but still getting routed to this page:

http://www.mweb.co.za/productspricin...netAccess.aspx

Thx.
Click to expand...

Hi ZeeCPT

Thank you for your feedback.

It seems you are logging in with the incorrect details, therefore you are being redirected to this page http://www.mweb.co.za/productspricin...netAccess.aspx

You have to login with your ADSL details. Please PM me the details you are using to login so I can test it on my side as well.

Regards,
MWEB Ops
 
MWEB Operations said:
Hi ZeeCPT

Thank you for your feedback.

It seems you are logging in with the incorrect details, therefore you are being redirected to this page http://www.mweb.co.za/productspricin...netAccess.aspx

You have to login with your ADSL details. Please PM me the details you are using to login so I can test it on my side as well.

Regards,
MWEB Ops
Click to expand...

I tried my MWEB ADSL details but it says they are not valid. Just tried right now again but still not working - "The MWEB e-mail address 'm*******@mweb.co.za' is not active or not valid."

Dropped you a pm :)
 
ZeeCPT said:
I tried my MWEB ADSL details but it says they are not valid. Just tried right now again but still not working - "The MWEB e-mail address 'm*******@mweb.co.za' is not active or not valid."

Dropped you a pm :)
Click to expand...

Hi ZeeCPT

Thank you I have received your details, I will get someone to contact and assist you shortly.

Kind regards
MWEB Operations
 
ZeeCPT said:
Perfect thanks MWEB Ops!
Click to expand...

Hi ZeeCPT

I have been informed that you have been contacted and that this matter has been resolved.

Kind regards
MWEB Operations
 
MWEB Operations said:
Hi ZeeCPT

I have been informed that you have been contacted and that this matter has been resolved.

Kind regards
MWEB Operations
Click to expand...

Correct - very nice lady called and sorted it all out - thanks a mil for your help Mr. Ops, much appreciated :)
 
ZeeCPT said:
Correct - very nice lady called and sorted it all out - thanks a mil for your help Mr. Ops, much appreciated :)
Click to expand...

Hi ZeeCPT

It was only a pleasure, please do not hesitate to contact us should you require any assistance.

Kind regards
MWEB Operations
 
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