MWEB - Message from CEO - Acceptable Use Policy

I am Penguin said:
Thats my point. Then the CEO come here and spin stories around in circles clouding, the matter even more. Maybe he should take his expensive car for a service and leave matters to those that understand the Internetz and what it is all about, SHARING, a different Lifestyle for many, a gaming platform, a source of information, ENTERTAINMENT, etc Not fsucking E-Mails. They must still wake up and look at how they can cater for the clients not just see how much money they can steal of us. They do not pay per GB they pay for capacity. So Please Mr MWEB CEO, go do research and see how you and the rest INCLUDING the GOVERNMENT defraud the South African consumer. Even other countries specked below ours are having a better Internet experience and systems. Why must we always be screwed for the last penny.

Do not get me wrong I appreciate what you have done so far, but do not think we are stupid. If we can max our returns it would be done, without cheating. Else change your clauses and specify, No 24/7 internet use, No p2p, No News servers, No whatever make us enjoy the Internet., then really call it always on internet but not the South African version of "Uncapped".
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Well the above posts exemplifies the hypocrisy of a lot of the users, they moan about Africa getting hand outs yet they want everything without restriction. The fact that there aren't any other ISPs offering the same sort of service at the same price shows that it is a very difficult business model to maintain. I'm sure there won't be any other ISPs offering the same sort of service for the same price for quite a while, until then, I suggest you all shut up and either use it or pay more money.
 
PeterCH said:
Sure but that's all that I want. I want MWEB to tell me - look you're doing 150GB pm now, if you pull 150GB per month on a VPN or not, we won't care. We just don't want people to do 250GB pm without a VPN and 200GB pm with a VPN. That is considered abuse. If we know what abuse is, we can avoid it on our uncapped accounts. That's all I want. I just want people to be reasonable. If they tell me that their uncapped account is a 50GB account only and 51GB is abuse I can live with that, I will either buy a few extra GBs or move over to another ISP. My problem is that I don't want some high school kid banning my account and then I am stuck without my email addresses - what do I do then? All people want is to be treated with respect. MWEB's actions of banning users arbitrarily with no warning seem very disrespectful to me.
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Can you show me an example of this banning? Afaik there have only been warnings which have been dressed as suggestions.
 
I need more on the magnet and eskom :) They already get enough of my money.
 
Fudzy said:
I tried "banned mweb" but the vBulletin search is as useful as searching an exe file.

Please provide links to posts.
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There are many examples, you need to go page by page for the 3-4 threads in this sub-forum
 
There have been at least 5-6 users reported being banned... even a guy who was an mweb member for 12 years, who apologized, and said he won't do it again, still banned.... which I think is disgusting customer service after 12 years.... yes, it might be in the t&c - but I bet most people haven't read the T&C... do you guys know the T&C to office, windows, ps3 ,etc?
 
Is there any information regarding how people are 'banned' should they violate the T&Cs?

Is their entire account with MWEB deleted and they loose any of the other services they may have, including their email addresses, hosting, etc ?

Or do they just get their ADSL account closed, only loosing internet connectivity through MWEB?
 
D34M0n7 said:
Is there any information regarding how people are 'banned' should they violate the T&Cs?

Is their entire account with MWEB deleted and they loose any of the other services they may have, including their email addresses, hosting, etc ?

Or do they just get their ADSL account closed, only loosing internet connectivity through MWEB?
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I would think so. EMail is linked to something like DSL, iBurst, 3G or dial up unless you get email alone - there is some undocumented product where you can keep the email but who knows.
 
Fudzy, go play with a hosepipe.
Really seems more within your level of understanding.

Why the hell should we do searching for you?

I can remember offhand 3 users in this very 67-page thread that received no warning or letters, simply got home, tried to open a page and got "Your account has been suspended".

End of.
Look through it yourself.
Douche.
 
AntiThesis said:
Now THAT is an answer! Thanks :) A little transparency goes a long way - I understand a little more about why the bypassing shaping is a bad idea.

Of course, in an ideal world "to transfer large amounts of data at line, or near line speeds" wouldn't be a grievous sin but eh, such is life for now I suppose.
I'm still paying a damn site less than I used to be per GB so I'm reasonably happy :) If I can use Amazon's services to backup my photos I'll be quite chuffed.
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You're talking about an upload service, so I can't see that it would be major issue, my assumption is that you don't plan on moving all 550Gb of photos in one sitting? If you'd like you can drop us a PM with your account details and we can talk about how the service works in some more detail early next week.
 
MWEB Operations said:
You're talking about an upload service, so I can't see that it would be major issue, my assumption is that you don't plan on moving all 550Gb of photos in one sitting? If you'd like you can drop us a PM with your account details and we can talk about how the service works in some more detail early next week.
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still waiting here :

Necuno said:
mr MWEB Operations,

1) please tell if we are going to see the "reworked t&c" that was discussed by mweb on thuesday 20/07/2010.
2) from your reply below a rational interpretation would be that using a seed box now and then without being hours at end on it is acceptable.
3) continues downloads by steam will this be flagged too ?

MWEB Operations said:
Good evening ladies and gents

I see there has been quite a lot of debate regarding "the call". Please note that I limit my posts to clarifying specific issues from time to time if I feel that it can add some value. I'm also not going to discuss the specifics of individual customers who have been contacted regarding abuse, this is a matter between MWEB and the customer so please do not expect me to respond to questions about what customer X did, or didn’t do.

I would like to clarify a few points based on recent comments and re-emphasize some of my previous comments.

There is a lot of speculation going on about whether we are looking at a gigabyte limit, or some other such arbitrary rule to determine who is 'abusive'. Let me state again, we are looking at behaviour over an extended period of time and we are considering factors such as:

· repeated incidents of long periods of uninterrupted downloading at high speeds.
· the use of various techniques which allow vast amounts of traffic to be transferred at line, or near line speeds for extended periods of time.
This includes vpns and tunnelled http traffic from commercial seedbox services (thanks Venificus for describing the methods used by these services earlier).

Customers found to be making extensive use of ‘unshaping techniques’ will not be given a second chance.
These are the actions of an Internet savvy user who has gone to some lengths to optimize their downloading experience, not someone who stumbled on a faster way to download by pure chance.
These users are having a very real impact on the integrity of the network and service delivery to the vast majority of our customers is the first priority here.

This is not a process that is going to affect normal reasonable Internet users. The handful of people being affected by this know that they are pushing the envelope trying to continuously download as much as possible, as fast as possible. This isn’t what our shaped product was designed for and we quite simply cannot allow it be used in this way.

Kind Regards
MWEB Operations (Tech Manager)
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and :

I am Penguin said:
MWEB Operations said:
Good evening ladies and gents

................
This is not a process that is going to affect normal reasonable Internet users.

Kind Regards
MWEB Operations (Tech Manager)
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Just explain the above. Does that mean the norm, as was many times before advertised by MWEB, E-mails, browsing and the "occasional" download? Fact is what you say, advertise and do are very different ambiguous and very unclear. Just say you cannot seem to deliver what you promise.
regards people using means to bypass your shaping you have a point. Thus block those systems not the user. It is obvious that people will use P2P, news servers and some other means to get the maximum benefit from the system they purchase. To come with crap like you ARE NOT ALLOWED TO DOWNLOAD 24/7 and YOU ADVERTISE "ALL THE DATA YOU NEED" That is just plain stupid, and you know it. You stuffed up and cannot deliver it seems. Now you come with all this Draconian Shiite you want to enforce. Just alter your products and we will choose our ISP's accordingly.

Get real! IN the beginning uncapped users will enjoy the Internet more as they experience what they could never before. Thus later the fad will wear off and data usage should reduce. You should not run your business concept on that hope as you have to ass-sume that every user will maximize their benefit. As long as they do not crook and bypass your safeguards (whatever that may be) keep your toys in your cot.
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and :

Anthropoid said:
Kindly provide us with a amount considered 'fair usage'
Or can you not do this without violating your sacred 'uncapped' statements
I was told if you average 250gig+ over three months you will be flagged
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and :

Angellus said:
MWEB Operations said:
Good evening ladies and gents

I see there has been quite a lot of debate regarding "the call". Please note that I limit my posts to clarifying specific issues from time to time if I feel that it can add some value. I'm also not going to discuss the specifics of individual customers who have been contacted regarding abuse, this is a matter between MWEB and the customer so please do not expect me to respond to questions about what customer X did, or didn’t do.

I would like to clarify a few points based on recent comments and re-emphasize some of my previous comments.

There is a lot of speculation going on about whether we are looking at a gigabyte limit, or some other such arbitrary rule to determine who is 'abusive'. Let me state again, we are looking at behaviour over an extended period of time and we are considering factors such as:

· repeated incidents of long periods of uninterrupted downloading at high speeds.
· the use of various techniques which allow vast amounts of traffic to be transferred at line, or near line speeds for extended periods of time.
This includes vpns and tunnelled http traffic from commercial seedbox services (thanks Venificus for describing the methods used by these services earlier).

Customers found to be making extensive use of ‘unshaping techniques’ will not be given a second chance.
These are the actions of an Internet savvy user who has gone to some lengths to optimize their downloading experience, not someone who stumbled on a faster way to download by pure chance.
These users are having a very real impact on the integrity of the network and service delivery to the vast majority of our customers is the first priority here.

This is not a process that is going to affect normal reasonable Internet users. The handful of people being affected by this know that they are pushing the envelope trying to continuously download as much as possible, as fast as possible. This isn’t what our shaped product was designed for and we quite simply cannot allow it be used in this way.

Kind Regards
MWEB Operations (Tech Manager)
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*Going to ask this again to see if I get a reponse

Thanks for atleast trying to keep your users up to date on the forums, I for one appreciate it a lot.

I do have a very important question that I would like to get some clarity on and a straight answer would be much appreciated.

Will using Rapidshare/Megaupload/Megashares/Hotfile etc. mostly after hours(7pm-7am) be considered abuse as is indicated in the bolded part above? These services are very obviously shaped by mweb to nothing during the day so I would assume since you do this that using these services will not be considered abuse?

Would doing 150gb-300gb MAX per month with this method get a person into a position where they would get "The Call"?

It's a little frustrating not knowing exactly what is allowed and what not. :(
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