MWEB - Message from CEO - Acceptable Use Policy

Until you get kicked because they reserve the right.... its in their t&c after-all.
 
so tell me peterCH on what basis would you make a case ?
 
SabreWolfy said:
If you read their T&C you will find that they can do this, obviously.
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Well, apparently they think they can, but I don't think it's that simple. I'm itching to see somebody test this, since the MWEB CEO (I think?) did say something about nobody will be disconnected for high data usage (which I think is the trigger for all the cases we've seen so far).

It is in everyone's interests of course.
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It is in everyone's interest that they get what they pay for. Right now, people are effectively being capped/throttled by MWEB's excessive shaping (far worse than the international standard). They're paying good money to rent a decent linespeed and aren't able to extract anything meaningful from it due to MWEB's activities.

Any excessive and unexpected load on the network means that everyone's access can be compromised.
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The network is MWEB's responsibility. This goes to the heart of the client-ISP relationship -MWEB are responsible for the network, period. They cannot dump responsibility for poor network performance on any particular user/s unless said user/s are engaged in maliciously sabotaging the network.
 
PeterCH said:
1. HTTPS on news servers is advertised on news servers as a PRIVACY measure. Most countries where these news servers operate do not have shaping.
2. VPN is not illegal or mentioned explicitly as in "You may not use a VPN service on MWEB."
3. TOS by their definition are not a warning but a list of rules.
4. The TOS are worded to appear that people who intend to degrade network quality are abusers, however that's not the intent of these heavy downloaders.
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Goodness. I can't believe MWeb missed all of this. They are so clueless. Please PM the MWeb rep. and let him know. I'm sure they'll be interested to see that they've got it completely wrong. You've proven that everyone else is always and expert that knows everything, despite not actually having access to all the relevant facts. All the non-lawyers are always quick to make sweeping pronouncements on legal issues. They really should have consulted you before launching uncapped, before releasing theit T&C and before starting to protect their own network and all the other 99.99% of paying users who don't contravene the T&C. FFS!
 
SabreWolfy said:
Goodness. I can't believe MWeb missed all of this. They are so clueless. Please PM the MWeb rep. and let him know. I'm sure they'll be interested to see that they've got it completely wrong. You've proven that everyone else is always and expert that knows everything, despite not actually having access to all the relevant facts. All the non-lawyers are always quick to make sweeping pronouncements on legal issues. They really should have consulted you before launching uncapped, before releasing theit T&C and before starting to protect their own network and all the other 99.99% of paying users who don't contravene the T&C. FFS!
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yes, now goto bed... 'mr mweb' ;)
 
PeterCH said:
Define "willingly". Do you have proof?
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Read the post from the MWeb Technical Rep. He describes there that the kind of usage they are taking action against requires behaviour that cannot simply be stumbled upon.
 
[these mweb thread are more addictive than PD]
 
SSung said:
Well, apparently they think they can, but I don't think it's that simple. I'm itching to see somebody test this, since the MWEB CEO (I think?) did say something about nobody will be disconnected for high data usage (which I think is the trigger for all the cases we've seen so far).



It is in everyone's interest that they get what they pay for. Right now, people are effectively being capped/throttled by MWEB's excessive shaping (far worse than the international standard). They're paying good money to rent a decent linespeed and aren't able to extract anything meaningful from it due to MWEB's activities.



The network is MWEB's responsibility. This goes to the heart of the client-ISP relationship -MWEB are responsible for the network, period. They cannot dump responsibility for poor network performance on any particular user/s unless said user/s are engaged in maliciously sabotaging the network.
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If you contravene the T&C, they can and will disconnect you. It's really a no-brainer.

If you don't like shaping, take the unshaped account.
 
Necuno said:
so tell me peterCH on what basis would you make a case ?
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I already told you. MWEB want you to sacrifice privacy in order to shape you.
Their TOS are not specific either, so you never know when you are an abuser or not.
Their CEO said they wouldn't kick people off.

I think they're also being a bit vindictive in a sudden cancellation with no warning.

I am seriously considering a move after this. I have email accounts with MWEB though - does anyone know a way to keep those email accounts from 1998?
 
can't see how this is going to stand if you downloaded pirate material. let's face it out of 800gig of usage at least 10% of not 90% are non legit. no i don't want the whole piracy argument, this is what ASASA might take into consideration or whom ever reviews the case.

PeterCH said:
I already told you. MWEB want you to sacrifice privacy in order to shape you.
Their TOS are not specific either, so you never know when you are an abuser or not.
Their CEO said they wouldn't kick people off.

I think they're also being a bit vindictive in a sudden cancellation with no warning.

I am seriously considering a move after this. I have email accounts with MWEB though - does anyone know a way to keep those email accounts from 1998?
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SabreWolfy said:
Read the post from the MWeb Technical Rep. He describes there that the kind of usage they are taking action against requires behaviour that cannot simply be stumbled upon.
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The kind of usage you use when you want privacy.
 
Necuno said:
can't see how this is going to stand if you downloaded pirate material. let's face it out of 800gig of usage at least 10% of not 90% are non legit. no i don't want the whole piracy argument, this is what ASASA might take into consideration or whom ever reviews the case.
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What is downloaded is irrelevant. The point is that they can tighten the rules as they see fit - yesterday it was 800GB, next week it will be 200GB, next month it may be 50GB.
 
PeterCH said:
I already told you. MWEB want you to sacrifice privacy in order to shape you.
Their TOS are not specific either, so you never know when you are an abuser or not.
Their CEO said they wouldn't kick people off.

I think they're also being a bit vindictive in a sudden cancellation with no warning.

I am seriously considering a move after this. I have email accounts with MWEB though - does anyone know a way to keep those email accounts from 1998?
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Use their email-only account for R40 per month, if you can bring yourself to continue paying them for the service they offer.
 
PeterCH said:
What is downloaded is irrelevant. The point is that they can tighten the rules as they see fit - yesterday it was 800GB, next week it will be 200GB, next month it may be 50GB.
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you didn't read. re-read and re-reply it's not my view. i can just see safact getting onto this at the slightest whim.

Necuno said:
can't see how this is going to stand if you downloaded pirate material. let's face it out of 800gig of usage at least 10% of not 90% are non legit. no i don't want the whole piracy argument, this is what ASASA might take into consideration or whom ever reviews the case.
Click to expand...
 
SabreWolfy said:
Misrepresentation. We know they have unshaped accounts where you can encrypt as much as you like.
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There are cheaper unshaped accounts from other providers. And I'm sorry if my ISP treated me rudely like that I would drop them. It's just INDECENT.
 
PeterCH said:
The kind of usage you use when you want privacy.
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If you wish to regularly and consistently encrypt so much traffic that it triggers MWeb into believing that you are contravening their T&C I suggest you take it up with them (as mentioned by the MWeb rep in one of his posts recently). I'm quite sure they will be willing to discuss such usage on a one-on-one basis.
 
Necuno said:
you didn't read. re-read and re-reply it's not my view.
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I read it. Again what is downloaded is irrelevant.

Fact is that they kicked him off because he was a heavy user. If he downloaded home videos it would be the same.
 
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