Mweb or Mscam?

Will@MWEB has taken the trouble to PM me re my concerns as they don't really pertain to this thread. If what he says checks out then I'm happy with the way MWEB does things unfortunately I can't verify the facts on the MWeb products site because:

Server is too busy :cry:

(BTW Will, I still think the legal team are scamming you with the ICASA reference)
 
MickZA said:
Will@MWEB has taken the trouble to PM me re my concerns as they don't really pertain to this thread. If what he says checks out then I'm happy with the way MWEB does things unfortunately I can't verify the facts on the MWeb products site because:
5"]Server is too busy[/SIZE] :cry:

(BTW Will, I still think the legal team are scamming you with the ICASA reference)
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http://www.mweb.co.za/adsl is working for me.

On what do you base the fact that it's a scam? Are you a lawyer? Have you read the ICASA ruling? I haven't read it and I probably won't because I'm not that interested. But if you specifically think that there is a scam here, it suggests that you are familiar with the details of ICASA policies.

Edit: I'm not arguing that it's NOT a scam; I'm just wondering if you have some additional or special insight in this regard.
 
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MickZA said:
Will@MWEB has taken the trouble to PM me re my concerns as they don't really pertain to this thread. If what he says checks out then I'm happy with the way MWEB does things unfortunately I can't verify the facts on the MWeb products site because:

Server is too busy :cry:

(BTW Will, I still think the legal team are scamming you with the ICASA reference)
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Thanks Mick

There is a minor glitch with the load balancing on the virtualised platform for the site which is causing this to happen occasionally - our engineers are working on this as we type :)

Also just some additional feedback for you regarding the different usage models, to give you a better understanding of why we have these choices:

MickZA said:
Yes but the model used by Telkom & Axxess must meet this requirement so why can't MWeb adopt this as the default with the "convenience" of usage billing as a option.

I'd venture to suggest it's because they would lose money, who in their right mind would opt for 20c/MB when they can top up with another 3GB bundle @ R79 or use Axxess @ R19/GB to tide them over to monthend?
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As an alternative hypothesis many low usage capped customers would be quite happy to pay the extra R20-00 rand if they stray 200MB over their cap towards month end, without having to go through the inconvenience of being hard capped and purchasing a booster at a higher cost which provides more data than they need.

The customers who fall into this category are also unlikely to be of the type who would easily switch between multiple ISP accounts.

The product is designed to be as flexible as possible and cater for a variety of usage models. We also have an auto booster feature which allows the customer to setup an automatic booster purchase on reaching a certain usage threshold.

The usage based setting also has a user manageable safety lock limit, which can protect you from inadvertently running up a huge bill, the default value on this is fixed quite low ( R100-00 I believe)
 
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@Will@MWEB: I think the safety lock defaults is R500. I've just read the MWEB T&C for capped products, and I must admit that it's very confusing.
 
I'll have to confirm Sabrewolfy (a bit out of touch with the finer points of our capped products these days as they really don't generate many queries), when I checked on switching an account to usage based here the default value was R100-00.
 
Will@MWEB said:
I'll have to confirm Sabrewolfy (a bit out of touch with the finer points of our capped products these days as they really don't generate many queries), when I checked on switching an account to usage based here the default value was R100-00.
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No need to check specifically for me as I'm on uncapped :) I was just looking at the capped products. R29 for 1GB :D Much has changed for the better in the last year regarding ADSL.
 
Yes that's a nice deal actually for someone who needs the bare minimum in connectivity. There are quite a few other exciting things in the pipeline as well for the year ahead, in terms of new product offerings and nice deals (nothing I'm allowed to talk about yet :) )
 
We also have an auto booster feature which allows the customer to setup an automatic booster purchase on reaching a certain usage threshold.

The usage based setting also has a user manageable safety lock limit, which can protect you from inadvertently running up a huge bill, the default value on this is fixed quite low ( R100-00 I believe)
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These features definitely satisfy my concerns:)

SabreWolfy: On what do you base the fact that it's a scam? Are you a lawyer?
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Nope, just using common sense. Both models are obviously acceptable to ICASA otherwise Telkom & Axxess would be in trouble.
 
Well, here is what I found at ICASA:

Q14.
What is meant by ‘call limit facility’?

Answer:
Call limit facility is offered to post-paid subscribers by service providers in South Africa. It is a call limit service that allows service providers to assign an airtime limit to a contract phone account. Once the assigned or allocated airtime limit is reached, the service provider then blocks the service. The service becomes suspended or barred. This means that the user won’t be able to make any outgoing calls, send SMS, or use outbound services including free minutes, free SMS etc. This facility is aimed at minimizing extra, unexpected costs and bad debts.
It is important to note the following regarding this facility:
a) It is the subscribers’ responsibility to request their own “call limit”.
b) The call limit facility should be taken as guidance and it’s no guarantee that upon reaching one’s bill limit, the service will be immediately cut off / suspended.
c) Although the service is offered, there’s a possibility that the line is not softlocked on time or at all and could bill above the specified limit, and customer will still be liable for all the charges.
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Whilst it only mentions 'call' limits I imagine that the same would apply to any data services rendered on a mobile sim card. I would love to find the document that says as much, but alas, there are too many search results and not enough introtext. So, to respond to the OP, its your responsibility to make sure you apply for the limit to be in place, MWEB has no obligation to place such a limits, nor do they have an obligation to ensure people are not hardcapped from the outset.
 
Very shady on mweb's part indeed.

Afterthought:
Can't help but wonder what SabreWolfy's position is in all the Mweb threads, whenever you see a MWEB complaint thread, you are sure to see SabreWolfy charge in and defend mweb to the last breath. Are you employed by Mweb or perhaps Will's gf/bf?

take a pause for the cause SabreWolfy. I'm sure Will is big enough to handle his job as Mweb PRO here on MY.BB without you there to hold his hand in every thread....
 
hambone said:
Whilst it only mentions 'call' limits I imagine that the same would apply to any data services rendered on a mobile sim card. I would love to find the document that says as much, but alas, there are too many search results and not enough introtext. So, to respond to the OP, its your responsibility to make sure you apply for the limit to be in place, MWEB has no obligation to place such a limits, nor do they have an obligation to ensure people are not hardcapped from the outset.
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problem is site is updates slow, and sometimes doesnt work. u defualt setting is per meg, max of R500.
what they charge for the extra cap is the scam.
 
LikeItIs said:
Very shady on mweb's part indeed.

Afterthought:
Can't help but wonder what SabreWolfy's position is in all the Mweb threads, whenever you see a MWEB complaint thread, you are sure to see SabreWolfy charge in and defend mweb to the last breath. Are you employed by Mweb or perhaps Will's gf/bf?

take a pause for the cause SabreWolfy. I'm sure Will is big enough to handle his job as Mweb PRO here on MY.BB without you there to hold his hand in every thread....
Click to expand...

:sick:
 
LikeItIs said:
take a pause for the cause SabreWolfy. I'm sure Will is big enough to handle his job as Mweb PRO here on MY.BB without you there to hold his hand in every thread....
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+1

Lol, he just can't help himself....MUST DO WILLS JOB.......MUST STAND UP FOR MWEB
 
Asy1um8 said:
If it's clear what they charge for the extra cap, then it may be a rip-off but it's not a scam.
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by scam i mean "scam".... atleast u get to choose between big rip-off or bigger rip-off
 
@janseng

Will@MWEB said:
whereafter you have the option of continuing your usage at a per mb rate, or optionally imposing a hard cap on yourself via the account settings
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Apparently there is a choice, therefore not a scam?
 
Asy1um8 said:
@janseng



Apparently there is a choice, therefore not a scam?
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a choice so yes or yes? not realy a choice. if i could choose NO then it would be a choice.
its not a scam, its just very shady, as u only find out these option after you created an account, and there is no option
to enabel auto cutoff, or disable out of bundle usage. only limit it, and the smallest limit exceeds the price of the package.

but talking to reps, and asking them to help you with the extra usage, did not help at all.
as they could only revere me to a department that does not reply.
 
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I just had an issue with the use of the word scam (pedantic, I know). If you feel aggrieved, by all means you have the right to address that.

Interestingly enough the situation may be closer to extortion than a scam by some definitions: The term extortion is often used metaphorically to refer to usury or to price-gouging, though neither is legally considered extortion. It is also often used loosely to refer to everyday situations where one person feels indebted against their will, to another, in order to receive an essential service or avoid legal consequences.
 
well i didnt say its a scam, but a Mscam. could just be a new word.. the meaning being this topic. ;)
 
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